Question about HP Officejet 6310 All-In-One InkJet Printer

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My Officejet 6310xi All-in-one keeps going to power reset also. I went to and followed the recommended troubleshooting steps there. I also used the directions to reset the printer to factory settings and did the steps for power supply joy...

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  • SSNs4ever Sep 03, 2008

    Thanks. I tried what you suggested but it didn't fix the problem.

  • kiea Oct 28, 2008

    Reset power is and all lights are flashing. The HP website was not helpful at all. Any suggestions?

  • Anonymous Mar 02, 2009

    My Officejet 6310xi All-in-one keeps going to power reset.

  • agus_cheung Mar 26, 2009


  • Anonymous Apr 06, 2009

    what is the module


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Hi. I just got off of the phone with an HP case manager. I was ready for a refund, but he helped me and now my printer is working fine. The key is to have your Officejet 6310 plugged directly into a wall socket. The variations of power through a surge protector often cause a power shortage to the unit. The 6310 needs the 110 volts to operate. Surge protectors will sometimes rob the unit of this power. Follow these steps:
1. Unplug the power cable & ethernet/usb cable from the unit (stand alone mode). Let it sit for a minute.
2. Plug the power cable directly into a wall socket. Then plug the power cable into the 6310.
3. After it powers up, push the "Setup" button.
4. Right arrow to "2.Print Report."
5. Press "OK" button.
6. Right arrow to "4.Self-Test Report."
7. Press "OK" button.
A page should print showing alignment and color settings. Now you're back in business!

Posted on Apr 16, 2009

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But a new Printer

Posted on Dec 05, 2011

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Make sure that the printer power cord is directly plug to the power wall outlet.this printer needs alot of power to be able to function/work perfectly.try to observe/touch the power module if its warmth after plugging it from the power source after 1min. if the module temparature does not change replaced the power module....

send feedback for further troubleshooting

Posted on Sep 01, 2008

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My printer is a HP officejet Pro 8500 wireless.\r\nIt is 7 months old message keeps saying "pump motor stalled." What should I do?


This could possibly be Hardware issue.


Follow these steps in the order presented to resolve the issue.
Step one: Perform a semifull reset

1. Press the Power button to turn off the HP product.
2. Unplug the power cord from the wall outlet.
3. Unplug the power cord from the back of the HP product.
4. Wait for 20 seconds.
5. Plug the power cord into the wall outlet.
6. Press and hold # and 6 while plugging the power cord back into the HP product.
7. Press the Power button ( ) to turn on the product.
8. Follow the instructions that display on the HP product to select the settings.

Step two:

1. On the product control panel display, touch the Setup icon, and then touch Tools .
2. Touch Clean Printhead .

If these steps resolved the issue , there is no need to continue troubleshooting.

If these steps do not resolve the issue, Call HP support since your printer is in warranty as you said its only 7 months you purchased the printer

Call the # 1-800-474-6836 for HP Support ( US )

* Please rate this solution with thumbs up and comment if answered to your satisfaction

Sep 29, 2010 | HP Officejet Pro 8500 Wireless All-In-One...

1 Answer

I have an HP officejet 6310xi that is not feeding the paper through. I can't print or copy anything. I have gone to the site to try their troubleshooting methods, but nothing is working. I have a...

Not sure if you're saying it's jamming or it's not picking up paper.

If the paper is jamming, this video should help.
If the paper won't pick up, this video should help.

Sep 25, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

Reset power on HP 6310xi...and gettings worse

#9 will actually delete the firmware on your printer from the sounds of it you unfortunately fried the hardware
try doing a #6 but never do a#9

Jul 14, 2009 | HP Officejet 6310 All-In-One InkJet...

1 Answer

I also have HP 6310xi all in one printer with power reset message

1. Please make sure that the power adapter is working properly. Also connect the unit to a different power outlet and verify.

If the issue persists, please perform the following steps:

Step 1: Power Reset:

1. Disconnect the unit from the computer. Verify that the unit is switched ‘on’. Unplug the power cord from the back of the unit.

2. Wait 30 seconds.

3. Plug-in only the ‘power cord’.

4. Repeat steps 2-4 two more times.

5. On the third time after plugging the unit into power, reconnect the connection port from the all-in-one to your computer.

If the issue persists, perform the following steps:

1. Take the cartridges out of the unit. Unplug the power cord from the unit.

2. Press and hold # and 3 buttons together while plugging in the power cord back to the unit.

3. Turn on the unit and insert the cartridges.

This will solve the problem...

Jun 23, 2009 | HP Officejet 6310 All-In-One InkJet...

2 Answers

Can I print via my wireless network with HP OfficeJet 6310xi?

Nothing helps. Print servers are capable of connecting a multifunction printer for printing capabilities only. For scanning, you have to connect directly to the Computer or by a Multifunction printer with wireless capabilities.

Jan 15, 2009 | HP OfficeJet 6310 All-in-One Printer...

3 Answers

Pwer Reset

My HP 6310xi printer reset power screen keeps flashing. How do i reset it

Aug 13, 2008 | HP Officejet 6310 All-In-One InkJet...

2 Answers

HP Officejet 5610 stopped printing

turn the printer on and unplug the power cable from the back of the printer without turning the power off
press and hold :
OK and CANCEL, while keeping them on hold put the power cable back in ... it ll do a full NVRAM reset on it .. then it ll prompt u for the language and country follow the steps it ll be resolved ...
Best of luck

Jun 02, 2008 | HP Officejet 5610 All-In-One InkJet...

1 Answer

Hp officejet 6310xi

  1. follow this link
  2. select your operating system
  3. select the software/ drivers you want

Mar 23, 2008 | HP OfficeJet 6110 All-In-One InkJet...

1 Answer

Error - carriage jam message

SolutionStep one: Perform a power reset and connect the printer directly into the electrical outlet Remove all the paper loaded in the main input tray.
Make sure that the product is turned off. 
Disconnect the USB cable from the back of the product.
Disconnect the power cord from the product.
Disconnect the power cord from the electrical outlet and wait 10 seconds.
Reconnect the power cord directly into the electrical outlet and check for the following.
Make sure that the power cord used is the one provided with the product.
If a computer is connected to the product, make sure that the computer is connected to a grounded (three-prong) wall outlet.
Make sure that the power cord is firmly connected to both the product and the power supply.
Reconnect the power cord to the back of the product.
Press the power button ( ) to turn on the product.
Reconnect the USB cable to the back of the product.
If the issue is resolved, proceed to Step six: Print a self-test page.
If the issue continues, proceed to the next step.

for more information please go to below link>>

Thanks for using FixYa.

Mar 20, 2008 | HP Officejet 6310 All-In-One InkJet...

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