Question about HP Officejet 6310 All-In-One InkJet Printer
Hi. I just got off of the phone with an HP case manager. I was ready for a refund, but he helped me and now my printer is working fine. The key is to have your Officejet 6310 plugged directly into a wall socket. The variations of power through a surge protector often cause a power shortage to the unit. The 6310 needs the 110 volts to operate. Surge protectors will sometimes rob the unit of this power. Follow these steps:
1. Unplug the power cable & ethernet/usb cable from the unit (stand alone mode). Let it sit for a minute.
2. Plug the power cable directly into a wall socket. Then plug the power cable into the 6310.
3. After it powers up, push the "Setup" button.
4. Right arrow to "2.Print Report."
5. Press "OK" button.
6. Right arrow to "4.Self-Test Report."
7. Press "OK" button.
A page should print showing alignment and color settings. Now you're back in business!
Posted on Apr 16, 2009
But a new Printer
Posted on Dec 05, 2011
Make sure that the printer power cord is directly plug to the power wall outlet.this printer needs alot of power to be able to function/work perfectly.try to observe/touch the power module if its warmth after plugging it from the power source after 1min. if the module temparature does not change replaced the power module....
send feedback for further troubleshooting
Posted on Sep 01, 2008
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Posted on Jan 02, 2017
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