Hi,
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The solution I'm suggesting works in my business (LAN installations) about 95% of the time. I trust that it will work for you.
Let's see if I can help you.
Begin by turning on your computer and your router
? Make sure your service provider has activated your account and services on the subscribed line. Please check with your service provider to confirm this.
? Make sure that you are using the latest drivers. You can download the latest driver from Driver Downloads Database.
? Make sure that you have entered the right username and password (case-sensitive) as given by your service provider. For example, in Australia: user@bigpond; in NZ: [email protected].
? Open Internet Explorer;
? Click on 'Tools';
? Click on 'Internet Options';
? Click on 'Connections';
? Click on 'Setup'
? Click on 'I want to set up my Internet connections manually . . .';
? Click on 'Next';
? Click on 'I connect through a local area network (LAN);
? Clock on 'Next'
? Click on 'Next' [This is not an error];
? Click on 'No';
? Click on 'Next';
? Click on 'To connect to the Internet immediately . . .; and,
? Click on 'Finish'.
That should have you online. However, if it doesn't get you on line, do the following: Click on tools again. Click on 'Diagnose Connection Problems' and follow the instructions.
The last choice is to use the Setup Wizard. It seldom works for me but you might more luck than poor me. Here are the instructions:
The Connect to the Internet wizard will guide you through the steps of setting up an Internet connection.
Open the Connect to the Internet wizard by:
• Clicking the Start button Picture of the Start button
• Click on Control Panel.
• In the search box, type network,
• Click "Network and Sharing Center"
• Click Set up a new connection or network
• Then double-click "Connect to the Internet".
All the best
Ben
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