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Our cooktop will not turn on!!

The lockout control on our 5 year old cooktop has us locked out and we cannot get the electronics to let us unlock the cooktop. What must we do now? I have a Frigidaire electric slide in range, model # plefz398ec, and after self cleaning it, although i was able to open the oven door - however, the cooktop remains locked. It shows the little red padlock icon and the lockout feature ( - - ) is displayed in the digital window above the knob.
I called frigidaire tech support and over the phone they said, I should push the clock button for 3 sec. What this did, changed only the clock display from the time to 12hr display. I turned the braker off, nothing happened.
Any input would help.
Oh, by the way, the oven and warming drawer works, the problem lies only with the cooktop part.

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  • rachaelleigh Mar 11, 2009

    My Frigidaire cooktop locked up on its own. I can use the oven but none of the burners but the oven and the warming drawer works. There is a little red padlock on my display and two green dashes above each burners digital display. I pressed the lock button for 3 seconds but it will not unlock the stovetop. My model no. is PLEFMZ99BEK

  • robert samples May 11, 2010

    try holding the clear off button for 5 secs or till the lock light goes off

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Hold down the OVEN LIGHT button for 30 secs. I'll never forget this. It cost me $96.50 to find out.

Posted on Apr 09, 2013

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Got the same problem.
Here's a work around: Turn breaker off, second person needs to hold the CANCLE/LOCK button (keep holding it!)
Turn breaker back on and keep holding the button, lock feature may turn on, red lock light stays on, KEEP HOLDING THE BUTTON. At the end you will get a F11 (shorted keypad) warning. It may take up to 20 seconds or more but in my case the red lock light goes off, the dashes disappear and everything is back to normal.
Now here are the bad news. This does not fix the problem (I think it's the EOC). Every time the power goes off the red lock light and dashes will come back. It also may require to people to fix this/work around... but, hey, it doesn't cost anything either...

Posted on Dec 10, 2009

  • frankegd
    frankegd Jan 26, 2010

    Well, after further investigation I found out that simply holding the "Oven light" button for some time will unlock (red padlock) the cooktop...

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Managemylife com


From the manual:

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until a second beep sounds (after 3 seconds). I_1will disappear from
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