The lockout control on our 5 year old cooktop has us locked out and we cannot get the electronics to let us unlock the cooktop. What must we do now?
I have a Frigidaire electric slide in range, model # plefz398ec, and after self cleaning it, although i was able to open the oven door - however, the cooktop remains locked. It shows the little red padlock icon and the lockout feature ( - - ) is displayed in the digital window above the knob. I called frigidaire tech support and over the phone they said, I should push the clock button for 3 sec. What this did, changed only the clock display from the time to 12hr display. I turned the braker off, nothing happened. Any input would help. Oh, by the way, the oven and warming drawer works, the problem lies only with the cooktop part.
Got the same problem.
Here's a work around: Turn breaker off, second person needs to hold the CANCLE/LOCK button (keep holding it!)
Turn breaker back on and keep holding the button, lock feature may turn on, red lock light stays on, KEEP HOLDING THE BUTTON. At the end you will get a F11 (shorted keypad) warning. It may take up to 20 seconds or more but in my case the red lock light goes off, the dashes disappear and everything is back to normal.
Now here are the bad news. This does not fix the problem (I think it's the EOC). Every time the power goes off the red lock light and dashes will come back. It also may require to people to fix this/work around... but, hey, it doesn't cost anything either...
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Usually, on electronic oven controls, the user must clear the "PF" error or other such similar condition first. Next, look for a set of buttons with "lock" below them or a "key" symbol. You would then press and hold both buttons for 3-4 seconds until the lock light goes out, or a message will show "disable". I don't know what model range you have so I am giving options that I have seen in the field. On some ovens, just a single button is pressed and held--some models have a separate "cooktop lockout" and an "oven lockout". This prevents children from either activating or changing settings when un-supervised. However, the power outage may have *damaged the electronic oven control* by hitting it with a current surge when the power was restored. THIS IS COMMON and why I always encourage my customers to purchase a "whole house surge protector" for between 60 and 100.00. It is some of the best money you can spend to protect your house--current surges aren't covered by warranties or most protection agreements.
I'm sorry, but the model number given in the question is either wrong or incomplete. Please check that model number. Usually, on Kenmore ranges, you can find the model # and serial # on either the left or right side of the storage or warmer drawer. Open the drawer and look on the frame of the range for a label. On a few ranges, the label is affixed to the frame between the oven door and the drawer.
As an alternative, please post a clear picture of the control panel.
It means the controls are LOCked. Looks for a button that says (in tiny print) "Cooktop Lockout", and hold that button for 3 to 5 seconds. This button is normally used for some other purpose, but if you look closely, you should be able to find it.
I understand that the oven door is locked and you are unable to turn the burners on for your Frigidaire range, model# FEF365AS. It sounds like your range could possibly be in a "Lockout" mode. Please try pressing and holding down the "Clear/Off" button for 3-5 seconds. This should unlock your oven as well as allow you to use your cooktop area. I ask that you please follow up with a comment on the post, at your convenience, to advise if further troubleshooting is needed or if your appliances status has changed successfully. Hope this is helpful.
To turn the Cooktop Lockout Feature OFF:
1. Press and hold (_ until "CLO" appears (Figure 3). Continue holding
until a second beep sounds (after 3 seconds). I_1will disappear from
the display indicating the cooktop may be used normally (Figure 4).
Note: Starting a Self-Clean cycle will automatically turn ON the Cooktop
Lockout feature. The cooktop will remain locked until the Self-Clean cycle
has completed and the oven door has unlocked. If a power failure occurs
after the Cooktop Lockout has been activated, you must turn OFF the
Cooktop Lockout feature before being able to use the cooktop features
The "F40" fault code indicates a Cooktop Lockout error. There is a "Lockout" control board that locks out the cooktop from operating whenever the "Clean" cycle is used. It's not normal to display "F40" unless there is a "Lockout" or an "EOC" (electronic oven control) failure. It may need one or the other or both boards replaced. If the cooktop will operate after the range has cooled and unlocked then it may need the EOC and not the Lockout board. If you can ignore the beeping and the F40 and the range will heat up again in the clean cycle and complete the clean cycle then it could have a faulty Lockout board. Here a link to a YouTube video with the instructionson how to access and replace the EOC.
you have the cooktop lockout engaged, this may be a control failure, but try to turn off the cooktop lockout first by pressing and holding the control button with a pic of a lock by it. if this doesn't work, replace the control board.
To Lock Or Unlock Cooktop 1. Turn all control knobs to OFF. 2. Press and hold the Cooktop Lockout icon keypad for 3 seconds. A single tone will sound, and “Loc On” and a cooktop icon will appear on the display. After 3 sec- onds the clock display will reappear. 3. Repeat steps 1 and 2 to unlock cooktop. “Loc OFF” will appear on the display for 3 seconds, and the cooktop icon will disappear from the display.
Control Lockout (on some models) Your control will allow you to lock out the touch pads so they cannot be activated when touched or cleaning the glass panel.
To lock the controls:
Touch the 9 and 0 touch pads at the
same time for 3 seconds until the
control beeps twice. The display will
show LOC continuously and the time
of day if not blacked out. NOTE: All cooking and timing functions will be cancelled when locking out the control.
To unlock the control, touch the 9 and 0 touch pads at the same time
for 3 seconds until the control beeps
twice, and LOC will be removed from
the display. NOTE: Some models have a Control Lockout pad. Touch and hold it for 3 seconds to lock/unlock. Gas/Control Lockout (on some models) Your control will allow you to lock out the surface burners, oven burners and control panel so they cannot be activated.
To lock/unlock the controls:
Turn all surface burners off.
Touch and hold the Gas/Control Lockout pad for 3 seconds until the
display shows LOC ON.
To unlock the control, touch and hold the Gas/Control Lockout pad for 3 seconds
until the display shows LOC OFF.
When this feature is on and the touch pads
are touched, the control will beep and the
display will show LOC ON. The control lockout mode affects all controls. No controls will work when this feature is activated. The adjustment will be retained in memory after a power failure.