Question about Kitchen Ranges
The lockout control on our 5 year old cooktop has us locked out and we cannot get the electronics to let us unlock the cooktop. What must we do now?
I have a Frigidaire electric slide in range, model # plefz398ec, and after self cleaning it, although i was able to open the oven door - however, the cooktop remains locked. It shows the little red padlock icon and the lockout feature ( - - ) is displayed in the digital window above the knob.
I called frigidaire tech support and over the phone they said, I should push the clock button for 3 sec. What this did, changed only the clock display from the time to 12hr display. I turned the braker off, nothing happened.
Any input would help.
Oh, by the way, the oven and warming drawer works, the problem lies only with the cooktop part.
Hold down the OVEN LIGHT button for 30 secs. I'll never forget this. It cost me $96.50 to find out.
Posted on Apr 09, 2013
Got the same problem.
Here's a work around: Turn breaker off, second person needs to hold the CANCLE/LOCK button (keep holding it!)
Turn breaker back on and keep holding the button, lock feature may turn on, red lock light stays on, KEEP HOLDING THE BUTTON. At the end you will get a F11 (shorted keypad) warning. It may take up to 20 seconds or more but in my case the red lock light goes off, the dashes disappear and everything is back to normal.
Now here are the bad news. This does not fix the problem (I think it's the EOC). Every time the power goes off the red lock light and dashes will come back. It also may require to people to fix this/work around... but, hey, it doesn't cost anything either...
Posted on Dec 10, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Oct 20, 2014 | Kenmore 79012 / 79014 / 79019 Gas Kitchen...
Dec 14, 2013 | Stoves Kitchen Ranges
All parts come with a 365 day, any part, any reason return policy.
Apr 06, 2013 | Kitchen Ranges
The All Off cooktop touch control turns off the downdraft exhaust
system and all surface cooking areas that are in use at the same
The Lock cooktop control avoids unintended use of the surface
cooking areas. When the cooktop is locked out, the surface
cooking areas cannot be turned on by the cooktop touch
To Lock Cooktop: Touch and hold the ALL OFF/LOCK keypad
for 4 seconds. After 4 seconds, ALL OFF/LOCK will glow red,
indicating that the cooktop controls are in the lockout position.
To Unlock Cooktop: Touch and hold the ALL OFF/LOCK keypad
for 4 seconds.
Apr 24, 2011 | Microwave Ovens
Feb 17, 2011 | KitchenAid Cooktops
Jul 02, 2009 | GE Spectra JBP78 Electric Kitchen Range
May 31, 2009 | KitchenAid 32 in. KECC508 Electric Cooktop
Feb 13, 2008 | Whirlpool SF367 Gas Kitchen Range
Jul 25, 2007 | Bosch 30 in. NGP 732 / 736 Gas Cooktop
649 people viewed this question
Usually answered in minutes!