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Our cooktop will not turn on!!

The lockout control on our 5 year old cooktop has us locked out and we cannot get the electronics to let us unlock the cooktop. What must we do now? I have a Frigidaire electric slide in range, model # plefz398ec, and after self cleaning it, although i was able to open the oven door - however, the cooktop remains locked. It shows the little red padlock icon and the lockout feature ( - - ) is displayed in the digital window above the knob.
I called frigidaire tech support and over the phone they said, I should push the clock button for 3 sec. What this did, changed only the clock display from the time to 12hr display. I turned the braker off, nothing happened.
Any input would help.
Oh, by the way, the oven and warming drawer works, the problem lies only with the cooktop part.

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  • rachaelleigh Mar 11, 2009

    My Frigidaire cooktop locked up on its own. I can use the oven but none of the burners but the oven and the warming drawer works. There is a little red padlock on my display and two green dashes above each burners digital display. I pressed the lock button for 3 seconds but it will not unlock the stovetop. My model no. is PLEFMZ99BEK

  • robert samples May 11, 2010

    try holding the clear off button for 5 secs or till the lock light goes off

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Hold down the OVEN LIGHT button for 30 secs. I'll never forget this. It cost me $96.50 to find out.

Posted on Apr 09, 2013

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Got the same problem.
Here's a work around: Turn breaker off, second person needs to hold the CANCLE/LOCK button (keep holding it!)
Turn breaker back on and keep holding the button, lock feature may turn on, red lock light stays on, KEEP HOLDING THE BUTTON. At the end you will get a F11 (shorted keypad) warning. It may take up to 20 seconds or more but in my case the red lock light goes off, the dashes disappear and everything is back to normal.
Now here are the bad news. This does not fix the problem (I think it's the EOC). Every time the power goes off the red lock light and dashes will come back. It also may require to people to fix this/work around... but, hey, it doesn't cost anything either...

Posted on Dec 10, 2009

  • frankegd
    frankegd Jan 26, 2010

    Well, after further investigation I found out that simply holding the "Oven light" button for some time will unlock (red padlock) the cooktop...

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1 Answer

Oven door locked after power outage


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Good Afternoon Friend,

I understand that the oven door is locked and you are unable to turn the burners on for your Frigidaire range, model# FEF365AS. It sounds like your range could possibly be in a "Lockout" mode. Please try pressing and holding down the "Clear/Off" button for 3-5 seconds. This should unlock your oven as well as allow you to use your cooktop area. I ask that you please follow up with a comment on the post, at your convenience, to advise if further troubleshooting is needed or if your appliances status has changed successfully. Hope this is helpful.

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Managemylife com


From the manual:

To turn the Cooktop Lockout Feature OFF:
1. Press and hold (_ until "CLO" appears (Figure 3). Continue holding
until a second beep sounds (after 3 seconds). I_1will disappear from
the display indicating the cooktop may be used normally (Figure 4).
Note: Starting a Self-Clean cycle will automatically turn ON the Cooktop
Lockout feature. The cooktop will remain locked until the Self-Clean cycle
has completed and the oven door has unlocked. If a power failure occurs
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Cooktop Lockout feature before being able to use the cooktop features
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How do I fix an F40 code on a kenmore elite rlectric range model #790.46709603


The "F40" fault code indicates a Cooktop Lockout error. There is a "Lockout" control board that locks out the cooktop from operating whenever the "Clean" cycle is used. It's not normal to display "F40" unless there is a "Lockout" or an "EOC" (electronic oven control) failure. It may need one or the other or both boards replaced. If the cooktop will operate after the range has cooled and unlocked then it may need the EOC and not the Lockout board. If you can ignore the beeping and the F40 and the range will heat up again in the clean cycle and complete the clean cycle then it could have a faulty Lockout board. Here a link to a YouTube video with the instructions on how to access and replace the EOC.

Here is the lockout board if you need to order it.
Here is the EOC board if you should need it also.

All parts come with a 365 day, any part, any reason return policy.


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Lighting the oven


Control Lockout (on some models)
Your control will allow you to lock out the
touch pads so they cannot be activated when
touched or cleaning the glass panel.
To lock the controls:
Touch the 9 and 0 touch pads at the
same time for 3 seconds until the
control beeps twice. The display will
show LOC continuously and the time
of day if not blacked out.
NOTE: All cooking and timing functions will be
cancelled when locking out the control.
To unlock the control, touch the
9 and 0 touch pads at the same time
for 3 seconds until the control beeps
twice, and LOC will be removed from
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NOTE: Some models have a Control Lockout
pad. Touch and hold it for 3 seconds to
lock/unlock.
Gas/Control Lockout (on some models)
Your control will allow you to lock out the
surface burners, oven burners and control
panel so they cannot be activated.
To lock/unlock the controls:
Turn all surface burners off.
Touch and hold the Gas/Control
Lockout pad for 3 seconds until the
display shows LOC ON.
To unlock the control, touch and hold the
Gas/Control Lockout pad for 3 seconds
until the display shows LOC OFF.
When this feature is on and the touch pads
are touched, the control will beep and the
display will show LOC ON.
 The control lockout mode affects all
controls. No controls will work when this
feature is activated.
 The adjustment will be retained in memory
after a power failure.

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