Question about Panasonic Panafax UF-490 Plain Paper Laser Fax

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Fax Machine is Sending and Receiving Black Pages

Our fax machine is sending and receiving black pages. Can anyone tell me how to fix this problem ourselves? Our service company is only open M-F and it already closed for the weekend. Thank you in advance.

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  • melon2719 Sep 22, 2008

    Thank you for the response! The problem is fixed. We ran the maintanence mode and cleaned the rollers and for whatever reason that did the trick. Thank you again for the suggestions.

  • yuabapl Nov 25, 2008

    I have similar problem. Sometime it sends black page until and then I have to reboot.

    Also the received documents are to light. How I can adjust it to be darker?

    Best regards
    yuabapl@zigzag.pl


  • Ashnjules Mar 11, 2009

    Fax Machine is Sending and Receiving Black Pages

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For receiving it could be a bad drum. but for sending its a problem with the scaning glass. leave me an email and i will get back to you as soon as possible

Posted on Sep 22, 2008

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Bad Drum Unit

Posted on Aug 31, 2008

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My brother MFC 8500 is receiving alright but everything I send out has a big black streak going down the right side of the page. Confirmation page also has big black streak.


Let me see if I got this right.

The received fax is clean but when you send one out it has a black streak on it.
Cool! So far so good.
Makes sense because for sending, the fax scans the original document and parts of the scanning area could be dirty and so on. Therefore a black streak may appear.
The same black streak would also appear when you make a copy, because the original document must also be scanned.
Logical!

However for receiving faxes, the machine uses the internal memory and the print engine only, and the same applies to printing the transaction report, which comes from inside via the print engine.
The scanner has no rol in either situation.

Now I'm lost!

.

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If it only happens with that one vendor, the problem is almost certainly either on their end or somewhere in the interaction between the two fax machines.

The most likely answer is that their fax machine has a problem receiving some pages (either because the line is noisy or for another reason) so it has to reprint them. You could tell your vendor to try turning off error correction on their fax machine and see if that makes a difference.

Hope that helps.

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Why our fax sending and receiving solid black


Its a problem with scaner unit. Reports are being printed out, and do not pass trough scaner, because of thath report is Ok.

If the fax is still under warranty, go to warranty provider service.

Next time dont buy "kids toy" for fax machine. Try laser Canon Fax L140.

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Nothing you can do. The SCANNER BLOCK is defective.

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Noisy line? is all that strikes true when you ensure me it makes great photocopys, but then you receive OK, very strange, All the mechanisms for doing a local copy is the same as sending a fax the difference is the conversion to phone noise so it has to be electronic, I;d guess lightning/power surge, cant think of much else....sorry

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If you make a copy on the fax machine, is it all black too? Yes? Most likely the scanner bulb (under the auto feeder) is blown out

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needs a new toner cartridge probably but the fuser rollers may be damaged as well usually if the lines are indented into the paper that means its the fuser roller if they just appear strait down the page then its the toner cartridge

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Make a copy. How do the copies look? You may have a bad LED assembly.

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It sounds like the CIS (scanner) has failed in both machines. Its no generally not a common problem. I would change one every six months if I was lucky.

It may point to something in your environment. I have have seen rust build up on the contacts of the scanner cause this problem. So if you have high moisture or are close to the ocean this maybe a problem.

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