Question about Panasonic DMR-E20 DVD Recorder

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Doesn't read disks

I can load a fresh DVD-R or a commercially produced movie and all I get is U11 error-disk is dirty or scratched. My disks are pristine.

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  • llebsi2 Aug 24, 2008

    llebsi2



    I followed BobbyR1234's instructions to theletter and the unit still comes up with error code : U11 which the manual says is a dirty or scratched disk.I even bought a new movie and opened it for the first time to test the machine and still no luck. I am aware of the fact that I must use DVD-Ram,DVD-R or commercially produced movies in this machine so I'm not trying to load improper media.

    What about the possibility of a drive failureor I noticed 2 3volt batteries soldered to the motherboard-if one or both fails could this cause my problem?

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Hello,
If you are getting the error that states your discs are dirty then the problem could be that your optical lens is dirty. You will need to open the tray then unplug the unit from the wall. Get some cotton cu tips and rubbing alcohol. If you look inside the laser carriage you will see a glass looking bubble in the middle (that is your optical lens). Dip a cu tip lightly into the rubbing alcohol making sure you do not totally saturate it. Gently clean the optical lens in a circular fashion with the cu tip. Repeat this step a few times and then let air dry for 2 minutes before plugging the device back in and then replace the cover and try playing your discs. For best results clean your optical lens once every two months (sooner if you live in a dry dusty climate or have pets inside along with blowing out the inside with a can of compressed air) also clean your discs often to keep them in good shape and place them in their cases when not in use to avoid scratches. You can check out my tips for cleaning dvd/cd discs for more information also. Let me know if you need further assistance.

If you would not mind please rate my help, I would greatly appreciate it. Thanks

Posted on Aug 23, 2008

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