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The paper release lever may be in the release mode. try holding the
left platen knob and pulling lightly on the paper is should not allow
the paper to move freely, if it is ok try holding the left knob and
turning the right knob in the direction you would to turn the paper in
it may have come loose if so turn it all the way back in do not over
tighten it your machine does not click when the platen is turned it
uses electronics to hold the platen on line.
The most common problem is the platen (black roller) gets out of position. Be sure the black latches are aligned wuth the side frames then push down firmly on the ends of the platen it should snap into place.
On the l. side of the keyboard there are keys labeled store, play & delete. Press & hold store then type an address 01 thru 99 release store and type whatever you want. Upon completion press store again. To play it back press play and the address, to clear delete and address.
The WW15 does not have a recallable memory, it has a reprint memory that will repeat what you have JUST typed, code reprt top left kry on the keyboard will activate if you want a full memory get a WW5 or 6.