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RD-XS32 DVD power surge

I had a power surge and it blew out my DVR. Any ideas?

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Time for a replacement. In the future, get a power surge protector that protects not only your power cords, but also your cable input/outputs to your receiver and tv. They're a little pricey, but definitely worth their weight in gold!

Posted on Sep 11, 2008

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1 Answer

After a power surge my DVR-625 receiver keeps powering/cycling on and off between TV 1 and 2. It never comes on so that I can get a signal.


You will need to unplug your rec and bypass any surge protectors, if you still have teh same issue tehn call 800-333-3474 to have your recr replaced. it is a very common issue.

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hi zackmann37! I will be glad to assist you on this issue. 1st lets try to isolate the problem, unplug the power of you dvr receiver from the power strip or surge protector and leave it unplug for 1min. after 1min, plug in directly to the power outlet not on the power strip or surge protector. Why? some of the power strip does not give the 100% current needed by the dvr system thats why its malfunctioning, it gives the 100% power voltage but not the 100% current. then let the dvr reboot by itself once its rebooting you will see attention 015 then it will go on a progress until it download the programming guide and you got you tv shows, observe it until the next morning, leave the dvr plug in directly to the wall, now before you sleep, turn off the receiver by pressing the power buttonon the remote to turn off the green light. once you wake up in the morning, press the power button and the green light and the amber light will turn on and it will show your program, but if the problem still exist, you need to call on 1-800-333-3474 talk to dish tech support and tell them that you need a replacement receiver, you have a dvr lost of function. pls feel free to get in touch if you have any query

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1 Answer

My HD VIP 612 Solo DVR keeps freezing every now and then during a show and then manually resetting. This happens maybe once or twice a week. What do I do?


Hi! i will be more than glad to assist you in this concern, lets isolate 1st the problem, if the power of your vip 612 is connected to a power strip, unplug it from the power strip or surge protector for 1minute, then plug in, it will turn on by itself, then you will see, attention 015, let the progress finish and it will download the programming guide, then it will show the picture on the tv. granting the problem didnt exist., it means that the problem is solve, the surge protector or power strip is the one doing it to the receiver, why? sometime the power strip or surge protector does not give the 100% curreny needed by the dvr system, main job of the power strip or surge protector is to protect from power surge thats all but it does not regulate the current needed by the dvr. Lets say it freeze again, this is waht we are going to do, press the menu button on the upper left of the remote, once u see the main menu, press 6,1,1 on the remote and it will go to the point dish screen, selct check switch that is on the uppeer right of the screen, then it will go to the installation summary, select test and it will run a check switch test, it will go on testing up to 1 of 3 or 4 it depends on the sat you have on the lnbf. once its done, it should show the whole installation summary, port1-119-ok, port2-110-ok, port3-129 or 61.5, once you see it, select done and it will go to the point dish, select done and cancel all the way out, it will show you attention 015 and then it will download the programming guide, then you got the picture, observe it if the problem dont exist anymore. if the problem dont exist, then u fix the problem but granting the problem still there, you need to call 1-800-333-3474 call the tech support of dish network and inform them the problem that you are experiencing for the past few weeks and the steps that you did.. this is a dvr lost of function, dvr is bad and it needs to be replace.. if you have any query pls feel free to get in touch

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1 Answer

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Hi mitchellheal! I will be glad to assist you. This is what we are going to do, If the receiver is plug in to the power strip or surge protector, unplug it for 1min, then plug in directly to the wall outlet.. then the receiver will power on by itself, once you see attention 015 on the tv screen, press the menu button on the remote control, once you got the main menu, press 6,1,1 on the remote and it will go to point dish, select check switch, then it will go to installation summary, select test and let the test finish. once its done, select done and it will go to point dish, select done and cancel all the way out of the menu, and it will pop up attention 015, leave it to finish the progress, and let the programming guide download as well, once its done, it will show a tv show and check if the noise is still exist, if the problem still exist, pls call 1-800-333-3474 and talk to tech support dept, and inform them what you did and the problem, that is a dvr lost of function, problem with the hard drive.. If you have any query, pls feel free to get in touch

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1 Answer

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Unfortunately, there is no way of saving your DVR, i would ask Dish for an upgrade to a Vip series rec, for example a 622 or 722 which can allow the use of an external hard drive. it also sounds like your root problem is with the voltage in the outet your dvr in connected to, try to plug directly into wall, if it is already, have an electrician check your voltage to prevent future issues.

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1 Answer

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1 Answer

Moxi DVR


You will probably want to get the audio module checked by a professional. It could be something as simply as a blown capacitor/resistor, but if you are not familiar with this, best get a professional to diagnose/repair the set.

Try this first:
Unplug the tv from the mains and remove all cables. Wait for about 10 mins. Now plug the TV back into the mains, while holding the power button ON. See if this resolves the issue.

I would also recommend investing in a surge protector/spike buster if have frequent storms in your area.

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4 Answers

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1 Answer

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when tech support says they've never heard of a problem like this they are either inexperienced or lying. there was most likely a small power surge that caused it to reset like that. if the problem persists, insist on a replacement reciever and consider getting a computer surge protector with a small battery back-up.

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