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Windows XP Does not Detect new USB Device

When you connect a new Universal Serial Bus (USB) device to a computer that does not have any USB devices, Windows XP may not detect the new device.

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Re: Windows XP Does not Detect new USB Device

Microsoft has a helpful article in their Knowledge Database discussing how to fix this problem. http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314634

Posted on Aug 29, 2005

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I cant see the pic on pc


I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:

The compatible Operating Systems are as follows:

Windows XP Windows 2000 Professional Windows Vista Mac OS X

Please follow the below troubleshooting steps below if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC. Power off and disconnect your Camera from your computer. Restart your computer. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer. If the issue persists, please check the Device Manager driver conflicts by following the steps: Connect the camera to the computer with the USB cable. Turn on the camera. Open the Device Manager of the operating system.
Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab. XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button. Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button. Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver. In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol. Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu. In the drop-down menu, click Uninstall or Remove. In the Confirm Device Removal dialog box, click the OK button. Restart the computer. Follow any on-screen instructions to complete reinstallation of the USB driver.
If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation. I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this. If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue. Thanks for understanding.

Apr 10, 2011 | Sony Cyber-shot DSC-S750 Digital Camera

1 Answer

How can i connect my sony dsc-w50 to pc. any drivers needed to install?


I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:
The compatible Operating Systems are as follows:
  • Windows XP
  • Windows Me
  • Windows Vista
  • Windows 7
  • Mac OS X

Please follow the below troubleshooting steps if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera.
  1. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC.
  2. Power off and disconnect your Camera from your computer.
  3. Restart your computer.
  4. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer.
  5. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer.
  6. If the issue persists, please check the Device Manager driver conflicts by following the steps:
  • Connect the camera to the computer with the USB cable.
  • Turn on the camera.
  • Open the Device Manager of the operating system.

Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab.
XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button.
Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button.
Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver.
  • In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol.
  • Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu.
  • In the drop-down menu, click Uninstall or Remove.
  • In the Confirm Device Removal dialog box, click the OK button.
  • Restart the computer.
  • Follow any on-screen instructions to complete reinstallation of the USB driver.

If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation.
I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this.
If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue.

Mar 26, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

1 Answer

Mega+ 2 digital camera usb link error


Hi there,

Well first of all you can try to connect some other USB device to your computer, if the other device works fine then there must be some problem in your USB cable and you need to change them.
Else there is some problem in operating system of your computer, please follow the below steps to resolve them -
1. Right Click on My Computer, click on Properties 
2. Click on the Hardware tab.
3. Click the Device Manager button. 
4. Expand Universal Serial Bus controllers section. 
5. Right-click every device under the Universal Serial Bus controllers node, and then click Uninstall to remove them one at a time. 
6. Restart the computer, and allow the computer to reinstall the USB controllers. 
7. Plug in the removable USB storage device (your camera or something else), and then test to make sure that the issue is resolved.

Good Luck!!

Thanks for using FixYa!!

Aug 01, 2010 | Largan Mega 2 Digital Camera

1 Answer

USB connection problem using Windows 98 Second Edition.


The cause of this problem can be traced to both the computer's hardware configuration and Windows 98SE (Second Edition). PhotoMAX cameras and other devices featuring USB (Universal Serial Bus) connections may not work with computers running Windows 98 Second Edition and equipped with the following computer hardware: * an AMD processor (350 MHz or higher) * VIA Technologies USB Host Controller or SiS 7001 USB Host Controller To find out what USB Host Controller is on your system: 1. Click Start > Settings and choose Control Panel. 2. Double click the System icon. 3. Choose the Device Manager tab. A window similar to the one shown below appears. 4. Expand the Universal Serial Bus controllers listing by clicking on the "+" sign next to the listing. 5. Note the type of host controller in the listing. The example above shows the SiS 7001 PCI to USB Open Host Controller.

Sep 14, 2005 | Polaroid PhotoMax PDC 1300 Digital Camera

1 Answer

USB connection problem using Windows 98 Second Edition.


The cause of this problem can be traced to both the computer's hardware configuration and Windows 98SE (Second Edition). PhotoMAX cameras and other devices featuring USB (Universal Serial Bus) connections may not work with computers running Windows 98 Second Edition and equipped with the following computer hardware: * an AMD processor (350 MHz or higher) * VIA Technologies USB Host Controller or SiS 7001 USB Host Controller To find out what USB Host Controller is on your system: 1. Click Start > Settings and choose Control Panel. 2. Double click the System icon. 3. Choose the Device Manager tab. A window similar to the one shown below appears. 4. Expand the Universal Serial Bus controllers listing by clicking on the "+" sign next to the listing. 5. Note the type of host controller in the listing. The example above shows the SiS 7001 PCI to USB Open Host Controller.

Sep 14, 2005 | Polaroid PhotoMax PDC 1100 Digital Camera

1 Answer

USB connection problem using Windows 98 Second Edition.


The cause of this problem can be traced to both the computer's hardware configuration and Windows 98SE (Second Edition). PhotoMAX cameras and other devices featuring USB (Universal Serial Bus) connections may not work with computers running Windows 98 Second Edition and equipped with the following computer hardware: * an AMD processor (350 MHz or higher) * VIA Technologies USB Host Controller or SiS 7001 USB Host Controller To find out what USB Host Controller is on your system: 1. Click Start > Settings and choose Control Panel. 2. Double click the System icon. 3. Choose the Device Manager tab. A window similar to the one shown below appears. 4. Expand the Universal Serial Bus controllers listing by clicking on the "+" sign next to the listing. 5. Note the type of host controller in the listing. The example above shows the SiS 7001 PCI to USB Open Host Controller.

Sep 14, 2005 | Polaroid PhotoMax PDC 700 Digital Camera

1 Answer

USB connection problem using Windows 98 Second Edition


The cause of this problem can be traced to both the computer's hardware configuration and Windows 98SE (Second Edition). PhotoMAX cameras and other devices featuring USB (Universal Serial Bus) connections may not work with computers running Windows 98 Second Edition and equipped with the following computer hardware: * an AMD processor (350 MHz or higher) * VIA Technologies USB Host Controller or SiS 7001 USB Host Controller To find out what USB Host Controller is on your system: 1. Click Start > Settings and choose Control Panel. 2. Double click the System icon. 3. Choose the Device Manager tab. A window similar to the one shown below appears. 4. Expand the Universal Serial Bus controllers listing by clicking on the "+" sign next to the listing. 5. Note the type of host controller in the listing. The example above shows the SiS 7001 PCI to USB Open Host Controller.

Sep 14, 2005 | Polaroid PhotoMax MP3 Digital Camera

1 Answer

USB connection problem using Windows 98 Second Edition.


The cause of this problem can be traced to both the computer's hardware configuration and Windows 98SE (Second Edition). PhotoMAX cameras and other devices featuring USB (Universal Serial Bus) connections may not work with computers running Windows 98 Second Edition and equipped with the following computer hardware: * an AMD processor (350 MHz or higher) * VIA Technologies USB Host Controller or SiS 7001 USB Host Controller To find out what USB Host Controller is on your system: 1. Click Start > Settings and choose Control Panel. 2. Double click the System icon. 3. Choose the Device Manager tab. A window similar to the one shown below appears. 4. Expand the Universal Serial Bus controllers listing by clicking on the "+" sign next to the listing. 5. Note the type of host controller in the listing. The example above shows the SiS 7001 PCI to USB Open Host Controller.

Sep 14, 2005 | Polaroid PhotoMax Fun Flash 640 SE Digital...

3 Answers

Help! Sony Cybershot DSC-S40 won't load to XP Home


Step One: Reread the instructions on how to connect the camera to the computer, paying particular attention to what mode the camera should be in. Step Two: If the Sony instructions don't say what mode the camera shoud be in: Make sure that the camera is turned on and in "Playback" mode (the mode where you can view the photos on the LCD), before connecting it to the computer.

Sep 08, 2005 | Sony Cyber-Shot DSC-S40 Digital Camera

1 Answer

Windows XP Does not Detect new USB Device


Microsoft has a helpful article in their Knowledge Database discussing how to fix this problem. http://support.microsoft.com/default.aspx?scid=kb;en-us;Q314634

Aug 30, 2005 | Nikon Coolpix 3200 Digital Camera

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