Question about Whirlpool Calypso GVW9959K Top Load Washer
I bought a Calypso washer so that my clothes would be handled gently. I had another Whirlpool washer dryer combo for 26 years without so much as a hiccup. Within months of purchase, I started noticing grey streaks on my clothes. Then I started noticing tears and splits in my clothes. I contacted the store where it was purchased and they replaced the gasket between the bottom of the drum/tub and the bottom of the tub. That lasted a few months and the whole process started again. This time, a towel got stuck between the gasket and the wall of the drum/tub. And this time I called Whirlpool. Whirlpool paid for the repair and it lasted three and a half years. Then it happened again. The dealer came out and replaced the gasket again and implied that I was not properly loading the washer. I am very careful with my clothes, putting underware in washing bags and washing like weight fabrics together, so I don't see how I could be causing this problem.
This morning the washer left its tell-tale grey streaks on a brand new
$78 tee shirt, and Whirlpool's best advice, since the machine is no longer under warranty, is to have a certified repairman out tomorrow.
Does anyone have any idea what could be wrong? Whirlpool says this is not a common problem.
I can assure you this IS a common problem. I can't tell you how many customers I have had in the past that complained about their Calypso's leaving the same marks on their clothing. The problem occurs because of the suction on the clothes as the washer extracts water from them during the final nunator cycle. The nunator is the wash plate that the clothes get caught in. The manufacturer's cure for this problem was to come up with a modified control board that reduces the final nunator time and minimizes the suction action on your clothing. The replacement control board part number is 8571359. I have ordered and installed this board on a few Calypso's. I'm surprised that nobody advised you of this in the past. If you call Whirpool back and they deny this, I got this information from them. It may be worth your while to contact them again to see if there is a recall on this and if they would cover the cost of the repairs.
Posted on Aug 22, 2008
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