Question about Brother HL-2040 Laser Printer

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Drum error my printer will not print. the drum light comes on and it doesn't try to pick up paper and just shuts down.

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Sounds like it's time for a new drum but, here's the reset procedure that should make the drum light go off and allow printing.

Make sure the machine is turned on and the drum light is blinking. Press and hold the "GO" button for 4 seconds (approx.) until all four lights are lit. When all four are lit, release the "GO" button. Make sure the drum light is off now. The drum is now reset.

THIS WILL NOT IMPROVE THE QUALITY OF PRINT as the drum will need to be replaced in order to do that but it will allow you to continue using the drum until it reaches and unacceptable quality.

Hope that helps you.

Posted on Aug 26, 2008

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How do I clean the rollers on dell 1720?


First of all dirty rollers are not the cause of your problem as long as the printer is picking up the paper.
Black marks or streaks on a DELL 1700 series printer are usually caused by the drum assembly which, in this model, is separate from the toner cartridge. There is no repair, you need to replace the drum assembly and perform the drum reset procedure. In very rare cases a buildup of residual toner on the fuser can cause marks as well, but I have never seen this on a DELL printer.
To replace the drum:
1. After removing the paper tray, open the front of the printer.
2. Remove the toner cartridge by pushing down on the black release tab and pulling the toner up and out of the printer.
3. Pull the drum assembly straight out of the printer using the blue plastic handle.
4. Carefully unpack the new assembly and install in the printer. Be careful not to touch the photo-sensitive roller underneath.
5. Reinstall the toner cartridge, close the printer and insert the paper tray.
6. Perform the drum reset procedure exactly as follows:

power off and open front door hold down the continue button as you power on printer leaving front door open when error light comes on release continue and close front door. toner low, load paper, ready, and continue will all be lit. press cancel slowly 4 times or until just toner low lights up. each time you press cancel, the light sequence should change when just toner low is lit, press and hold continue button until lights cycle up and down in sequence. release continue.. toner low will be lit again turn printer off, wait 10 secs or so and then back on press continue button to print off settings page and check under cartridge information, photoconductor value is 0K (zero)

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Attempt to make a copy is stopped when "paper jam" error message comes on. The rear door opens to reveal the copy accordioned against the drum area, With every try this happens. Can it be...


It sounds like the rollers are not feeding the paper properly. It's likely supposed to go up and around to be printed on, but the upper rollers are not catching the paper properly and instead of feeding through like it's supposed to, it's crunching up against the drum.

The rollers in a laser printer can sometimes get dirty and won't pick up the paper properly. My recommendation would be the following:

1) Remove the paper from the printer.

2) Open the back cover.

3) Take a damp, lint-free cloth (add a couple drops of vinegar to it for extra cleaning power) and hold it lightly against the rubber rollers inside the back of the printer.

4) Tell the printer to make a copy so that the rollers will try to move to pull the paper through.

The rollers should essentially clean themselves against the cloth as they try to move to prime themselves. You might have to repeat the copy request a couple of times in order to get them completely clean.

If this solution doesn't work, you could try taking it into a repair shop, but it's likely that repairing a printer is going to cost more than simply buying a new one, unfortunately.

Hope this is helpful!

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1 Answer

Not picking up paper


Most new printers and copiers will attempt to feed paper several times before failing and giving a jam condition. It sounds like that is what is happening to your printer.

Your tray rollers may be dirty. Remove the tray and use a clean cloth with mild detergent to clean the rubber rollers. Do not use alcohol this will dry the rollers out. If problem continues replace the tray rollers.

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Red "Paper" light stays on; printer will not print.


Paper light flashing could mean several things on this machine.

There could be a paper jam in the machine. Open the front cover remove the drum and toner and look in the machine. You can also check in between the drum and toner by removing the toner from the drum. Open the back cover and look for a Jam as well.

Try putting a piece of paper in the manual feed tray which is right above the paper tray, sometimes on certain documents the margins are too big and asks to go into the manual feed slot.

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Reset the printer with the following method that I searched on the Brother solutions website - took an hour of searching...
  1. Turn the printer off.
  2. Press and hold the Go button on the front of the printer, at the same time turn the printer power on.
  3. When the Toner light is on by itself, release the Go button.
  4. Push and hold the Go button again, release the Go button when the Paper light is on by itself.

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Um I don't know what the other guy is saying since your paper jam has nothing to do with where he is telling to look...

From the service manual:

Error 241 subcode 10:
Page was not properly picked from tray 1.

Possible Causes:
Failure to feed possible causes include:
• Edge locking
• Worn or contaminated pick tires
• Overfilling of tray past the fill line.

Action:

Fan media.
Turn media over.
Reduce amount of media loaded in tray 1.
Replace pick tires.*

To replace pick tires:

Integrated tray autocompensator pick roll assembly removal

1. Remove the integrated tray, and look underneath the printer for the autocompensator arm. Pull the arm
down.

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2. Press on the end of the tab (A) and pull the pick roll off the arm. Repeat this step for the pick roll on the other side. Next, gently release the autocompensator arm. Discard the used pick rolls.

d606c52.jpg

Installation
1. Remove the new pick rolls from their packaging.
2. Pull the autocompensator arm down. Locate the recessed area on the pick roll, and align it with the tab on the arm. There are two arrows on each pick roll. Make sure the bottom arrow faces you as you align the recessed area with the tab.

ae18bbc.jpg

3. Push the pick roll onto the arm with the tab aligned. Repeat this step on the other side to install the other pick roll.

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4. Gently release the autocompensator arm. Insert, integrated tray.

Thanks and please take a moment to rate this solution as fixya.

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Hi,
I have come accross this problem on a number of sites. It may be the Paper Out sensor. It works by emitting light from one half of the sensor reflectiong it of the paer and picking it up with the other half of the sensor. When no paper is present, the light cannot reflect and hense a paper out error is reported. I have seen this error occur when paper with dark backing ( like that for bank and tax forms ) is used.

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