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Scan does not go into picture programme, just get black picture, but preview shows scans as perfect, this only happens when scanning film

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Could be a software issue, uninstall and reinstall the scanner software.. the uninstall option should be available on the scanner software folder found in start>all programs..

reinstall the scanner software using the disk that came with it.

Posted on Aug 22, 2008

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Simply how to use the scanner which does not come with instructions. Many t hanks for your assistance


  • Click Settings > Scan Settings > Button Settings at the bottom of the left pane.

  • Click the Scan Picture Button tab. Under "Scan to" select the program you would like to edit the image with after the scan is finished.
  • Repeat step 2 for the Scan Button, the Scan Document Button and Scan Film Button. Select the program you would like to use to open each type of scan, or select "Save to File" and the desired file type. Select your preferences under the Document or Picture menus based on the type of image or document you will scan most often using this button. Ensure that the "Show Preview" check box is checked for each button type. Click "OK."
  • Place your document or picture on the glass. If scanning film, place the 35 mm negative or slide in the special adapter provided by HP. Select the Scan Picture, Document or Film button depending on what you are scanning. Select the Make Copies button to copy the document or picture directly. Click "Scan" and then "OK" to see the scan preview.
  • Crop your image by clicking the small black boxes at the edges of the selection area. Drag your mouse until the portion of the image you wish to scan is selected. Select the image correction settings in the menu on the right to fix any problems with the picture or document. You may also change the image resolution and resize the image in these menus. When you're finished, click the "Accept" button. If you'd like to scan another image, select "Yes" in the next dialogue box. If not, select "No."



  • Feb 21, 2011 | Office Equipment & Supplies

    1 Answer

    Scanning 110 negative film


    I just finished scanning many 110 film strips. You need to lay the strip along the inside edge of slot A and scan in normal preview mode. On the preview strip, put a marquee around each individual photo and scan each one separately. Worked fine for me.

    Sep 27, 2009 | Epson Perfection 3490 PHOTO Flatbed...

    1 Answer

    EPSON Perfection 4490 - Ireflective media scans, film doesn't


    There are two lamps with this model. One in the base for reflective and one in the lid for negatives and slides. If the base one is going out then it will be trying to use the one in the lid. You must remove the white document mat from underneath the lid to expose this lamp so it can scan your negatives.

    Jul 01, 2009 | Epson Perfection 4490 Office Flatbed...

    1 Answer

    Negative Scanning Problem Using Epson Scan Software


    Make sure the rectangular slots at either end of the film frame are not obstructed or covered in any way. When I attempted to scan color negatives I had the same darkness problem in the scanned image. When I cleared those rectangular slots, everything was fine. I hope this helps.

    Sep 28, 2008 | Epson Perfection 1670 Flatbed Scanner

    1 Answer

    Scanner won't scan full frame med format neg 2.25"x2.25"


    ll you do is click on the arrow next to preview, and select normal instead of thumbnails. It took me a while to figure that out as well. Also, you will want to scan the film rightside up (opposite of what they say) and flip it in photoshop. When you scan it they way they say, the film touches the scanning bed, creating rings in your photos.

    Dec 07, 2007 | Epson Perfection 4870 PRO Flatbed Scanner

    1 Answer

    Epson perfection 4990 photo scanner


    Please do the following to scan slides or negatives in manual mode of the Epson TWAIN:
    For scanning transparencies in HOME mode - for EPSON SCAN models, not Epson Twain/Manual mode models.
    1) In the program you are working from, begin the scanning process. If working in FULL AUTO MODE as the scan begins click PAUSE or CANCEL, then change "Full Auto Mode" to "Home Mode".
    2) You will now see all Epson Scan settings displayed. If the scanner has not previewed automatically, click the large preview button to get a visual of what is on the scanner.
    3) Ensure the settings on the Epson Scan are correct for what you wish to scan. For example, the DOCUMENT TYPE for transparencies must be either "Color negative film", "B&W Negative Film" or "Positive film"*.
    * FILM here indicates that the item being scanned is transparent to light; this setting is also used for slide scanning. Positive indicates that the image is in true colors (ie the grass is green and sky is blue), whereas negative indicates reversed colors, as produced in some photo finishing processes.)
    If the DOCUMENT SOURCE is set for a flatbed related option, ie PHOTO, the scanner is looking for reflective items and will not activate the backlight in the transparency unit. If the DOCUMENT TYPES for "FILM" are greyed out or cannot be selected, close the Epson Scan, reseat the power/communication cable connecting the base of the scanner to the transparency unit, then reopen Epson Scan and try again.
    NOTE for PROFESSIONAL MODE users: DOCUMENT TYPE should read TRANSPARENCY for film scans.
    4) Ensure the other scanner settings are correct for the type of scan you are doing. For example:
    IMAGE TYPE should be color photo for all positive or negative color transparencies, or BLACK AND WHITE PHOTO for monochrome transparencies.
    DESTINATION is unimportant, however you should select a RESOLUTION appropriate to what you plan to do with the scans. (There are no hard and fast rules for DPI. As a general guideline, if you are saving scans at original size, a resolution ranging from 400-600 DPI should capture enough information to faithfully record the image. If the slide or negative will be enlarged, you will need to increase this DPI accordingly. We have no means to calculate what your exact needs will be in this situation; you will need to experiment and view the output to gauge the appropriate input DPI from the scanner.)
    PREVIEW. If your scanner is doing a THUMBNAIL PREVIEW, the slides will automatically preview and appear in boxes on the left side. Here, you can select or deselect the slides you wish to scan.
    If you recieve a message that the scanner could not find the film, or you see in the preview that part of the scan is cut off, click the down arrow next to the large PREVIEW button and click NORMAL, then PREVIEW again. In NORMAL PREVIEW mode, the scanner will capture all information on the flatbed; you will then have to manually marquee or crop the slides you wish to scan. Use the left mouse button (click, hold, drag) to lasso one slide inside a box made of dotted lines, then click scan. Only the selected area will scan. Repeat this process for as many slides or filmstrips are on the bed.
    5) Click CLOSE once scanning is complete. The images will now transfer to the application in use.

    Sep 25, 2007 | Epson Perfection 4990 Flatbed Scanner

    2 Answers

    Unable to use film adaptor


    Please do the following to scan slides or negatives in manual mode of the Epson TWAIN:
    1) In the program you are working from, begin the scanning process. If working in full auto mode, as the scan begins you will see a message that reads TO CANCEL SCANNING IN FULL AUTO MODE AND SWITCH TO MANUAL MODE, CLICK CANCEL. At this point, click CANCEL, then MANUAL MODE.
    2) You will now see all Epson Twain settings displayed. If the scanner has not previewed automatically, click the full page preview button (icon of a paper with one corner folded down).
    3) Ensure the settings on the right hand side of the Twain are correct. For example, the DOCUMENT SOURCE for transparencies must be either TPU: COLOR NEGATIVE FILM, TPU: MONOCHROME NEG or TPU: POSITIVE FILM.
    FILM here indicates that the item being scanned is transparent to light; this setting is also used for slide scanning. Positive indicates that the image is in true colors (ie the grass is green and sky is blue), whereas negative indicates reversed colors, as produced in some photo finishing processes. (If you are scanning a black and white slide in true colors, choose TPU: POSITIVE FILM as the DOCUMENT SOURCE and BLACK AND WHITE PHOTO as the IMAGE TYPE.)
    If the DOCUMENT SOURCE is flatbed, the scanner will not activate the backlight in the transparency unit. If the DOCUMENT SOURCE is greyed out and you cannot select a TPU option, close the twain, reseat the power/communication cable connecting flatbed to TPU, then re-open the twain and try again.
    4) Ensure the other twain settings are correct for the type of scan you are doing.
    IMAGE TYPE should be color photo for all positive or negative color transparencies, or BLACK AND WHITE PHOTO for monochrome transparencies.
    DESTINATION is unimportant, however you should select a RESOLUTION appropriate to what you plan to do with the scans. (There are no hard and fast rules for DPI. As a general guideline, if you are saving scans at original size, a resolution ranging from 400-600 DPI should capture enough information to faithfully record the image. If the slide or negative will be enlarged, you will need to increase this DPI accordingly. We have no guidelines on this; you will need to experiment and view the output to gauge the appropriate input DPI from the scanner.)
    PREVIEW. If your scanner is doing an AUTOMATIC THUMBNAIL PREVIEW, the slides will automatically preview and appear in boxes on the left side. Here, you can select or deselect the slides you wish to scan.
    If you recieve a message that the scanner could not find the film, click the CONFIGURATION button and uncheck AUTOMATIC THUMBNAIL PREVIEW FOR FILM, then OK, and try the PREVIEW button (page with corner folded down) again.
    In this mode, you will have to manually marquee or crop the slides you wish to scan. Use the left mouse button to lasso one slide inside a box made of dotted lines, then click scan. Only the selected area will scan. Repeat this process (manually crop then scan) for as many slides or filmstrips are on the bed.
    5) Click CLOSE once scanning is complete. The images will now transfer to the application in use.

    Aug 16, 2007 | Epson Perfection 1200 Photo Flatbed...

    3 Answers

    Scanner wont scan transparencies properly


    I have the same problem with my 4990. This began when I moved to a new computer running Vista. I've updated all drivers to the latest version including Epson Scan for Vista but the only thing the 4990 "sees" is reflective documents. Negatives are not recognized at all. I know this is probably a different problem from what you are having but the effect is the same.

    Apr 27, 2007 | Epson Perfection 4990 Flatbed Scanner

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