Question about Nikon Coolpix 5700 Digital Camera

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Troubleshooting Steps for Windows USB connection issues

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Re: Troubleshooting Steps for Windows USB connection...

It can sometimes be difficult to setup a digital camera on a new computer. Usually the process is simple: plug the camera in, allow the system to install the driver and begin using the system, however, sometimes things can go wrong. Following these steps can solve more than 90% of problems relating to USB connection issues. You must be thorough and follow it step-by-step. What CF Card is installed in the camera? A large number of problems are caused by incompatible CF Cards. In many cases these cards will work while shooting but can fail to properly download to the computer. You must be extra careful that the card is approved. Actually look up the card you are using in the manual to see if it on the list. Many retailers include "Unapproved" cards in their bundles, so just because a card came with the camera doesn't mean that it is "Approved". If in doubt, use the "Nikon Starter Card" for testing. Is the Camera in Mass Storage Mode? While PTP mode can be used if your camera and operating system (Mac OS X and Windows XP) supports it, for troubleshooting it may be useful to switch to MSC USB mode using the camera's setup menus. Are there images on the card that can be viewed on the camera in playback mode? Nikon View will not auto launch or give a transfer window with no images on the flash card. If you have covered the first three items you should now connect the camera to the rear USB port (not through a hub or front port) on the computer. On all Windows systems excluding Windows 98 Second Edition (SE) ("Plain" Windows 98 is not supported.) make sure the Nikon View CDROM has been removed from the system prior to connecting the camera. Does the LCD Display Screen go dark after being connected for 2 seconds? If you are not getting the "Found New Hardware" wizard then check the LCD display. If the display stays "on" and the camera seems to be in Shooting mode or Playback mode then you may have a bad cable, camera USB port or computer USB port. If this is the case, contact Nikon Support for more information or Click Here for more troubleshooting. Does "New Hardware Wizard" Start? If you connect the Camera and a "Found New Hardware" wizard comes up you should allow the system to auto search for the driver by simply clicking the "Next" button until it is finished. (Windows 98SE requires the Nikon View CD-ROM to be in the CD-drive at this point.) On Windows systems newer than Windows 98SE the camera should pick up and use the Microsoft Mass Storage driver. "Hardware Handshaking" You need to understand how hardware handshaking works. The hardware Handshake occurs when a USB device is connected to the USB port. The computer detects the USB device on the USB bus and asks: "What are you?" The Coolpix line of cameras should answer: "I am a Nikon Coolpix 5700 currently set to Mass storage mode." If the computer does not understand this message the most likely cause is an incompatibility with the USB chipset on the partic

Posted on Aug 29, 2005

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I can't upload pics with my Sony Cybershot. When I plug it into my computer it says "USB mode = connecting..." for a couple seconds then it says "usb mode ptp/mtp Memory Stick" and...


I'm sorry for the difficulties you're experiencing in connecting the Camera to the Computer. Please click hear to view the troubleshooting steps to resolve the issue.

Thanks for understanding. Please let me know if you require any clarifications.

Sep 09, 2011 | Sony Cyber-shot DSC-S700 Digital Camera

1 Answer

I cant see the pic on pc


I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:

The compatible Operating Systems are as follows:

Windows XP Windows 2000 Professional Windows Vista Mac OS X

Please follow the below troubleshooting steps below if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC. Power off and disconnect your Camera from your computer. Restart your computer. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer. If the issue persists, please check the Device Manager driver conflicts by following the steps: Connect the camera to the computer with the USB cable. Turn on the camera. Open the Device Manager of the operating system.
Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab. XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button. Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button. Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver. In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol. Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu. In the drop-down menu, click Uninstall or Remove. In the Confirm Device Removal dialog box, click the OK button. Restart the computer. Follow any on-screen instructions to complete reinstallation of the USB driver.
If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation. I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this. If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue. Thanks for understanding.

Apr 10, 2011 | Sony Cyber-shot DSC-S750 Digital Camera

1 Answer

How can i connect my sony dsc-w50 to pc. any drivers needed to install?


I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:
The compatible Operating Systems are as follows:
  • Windows XP
  • Windows Me
  • Windows Vista
  • Windows 7
  • Mac OS X

Please follow the below troubleshooting steps if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera.
  1. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC.
  2. Power off and disconnect your Camera from your computer.
  3. Restart your computer.
  4. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer.
  5. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer.
  6. If the issue persists, please check the Device Manager driver conflicts by following the steps:
  • Connect the camera to the computer with the USB cable.
  • Turn on the camera.
  • Open the Device Manager of the operating system.

Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab.
XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button.
Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button.
Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver.
  • In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol.
  • Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu.
  • In the drop-down menu, click Uninstall or Remove.
  • In the Confirm Device Removal dialog box, click the OK button.
  • Restart the computer.
  • Follow any on-screen instructions to complete reinstallation of the USB driver.

If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation.
I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this.
If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue.

Mar 26, 2011 | Sony Cyber-shot DSC-W50 Digital Camera

2 Answers

My Window 7 can not detect my PowerShot SD800 IS from USB. I can not using Canon software detect camera


Thanks for contacting FixYa Technical Support.

I am not sure if you have attempted to run Canon's most current driver update for the Canon PowerShot SD800 IS, but here is the link for that driver.

Canon PowerShot SD800 IS Drivers for Windows 7

This driver is for Windows 7, 32 bit and 64 bit systems.

What you may want to try first, is to disconnect your camera from your PC, install this driver update and then connect the PowerShot and see if it will detect it.

Driver updates are usually the first steps to take in troubleshooting device connection issues with PCs.

Hope this helps!

Regards,

-Mactechtrainer

Mar 10, 2010 | Canon PowerShot SD800 IS / IXUS 850 IS...

1 Answer

Not connecting to laptop


Hello!

Please consider the steps given below to troubleshoot the issue while connecting the Camera to the HP Computer using a USB cable.

(i) Before connecting the Camera to the Computer, first initialize the Camera to the original factory settings by following the steps given below:
(a) Turn ON the Camera then press the Home button to display the home screen.
(b) Select Settings with left/right arrow on the control button.
(c) Select Main Settings 1 by using up/down arrow on the control button.
(d) Next, select Initialize and OK.
Performing the above steps will reset the Camera to the original factory settings. After resetting the Camera to the original factory settings, turn off the Camera and remove the battery pack then press and hold the power button for 30 seconds.

(ii) Then, reinsert the Battery pack and turn ON the Camera and press the Home button. Select Settings using the left/right arrow on the Control button.

(iii) Next, select the Main Settings 2 option then select "USB Connect".

(iii) In the USB connect, please select the "PTP/MTP" option.

(iv) Next, connect the Camera to the Computer using the supplied USB cable to get it recognized. Please make sure that the Computer is recognizing other USB devices when connected to it.

If the Computer still doesn't recognize the Camera then check in the Device Manager window for any exclamation mark.

Please press the Windows logo on the Keyboard and then press the "R" key while holding down the Windows logo key to open the Run dialog box. Then, please type "devmgmt.msc" in the Run dialog box and click OK to open the Device Manager window. In the Device manager, click on the plus sign next to each category and check for any exclamation mark, if there is any then right click on the device and click uninstall. After uninstalling all the devices with the exclamation mark in the Device Manager, please restart the Computer with the Camera remain connected.
After restarting the Computer, the Camera should be listed in the Computer window (windows logo+E key) as a removable drive.

If the issue persists even after performing all the above steps then the issue may be related to the Operating System. In that case, you may try reinstalling the Windows.

Aug 22, 2009 | Sony Cyber-shot DSC-H50 Digital Camera

1 Answer

Sony VX 2000 I EEE 394 port not working My computer will not recognize the port on my camera, After troubleshooting the problem. I realize that the port need to be replaced.


I will forward the a link to a page where you can get the troubleshooting steps which should resolve the issue.

http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&docType=kc&externalId=C86798

Please perform the steps provided on the page which should resolve the issue.
If the issue still persists please try changing the i.LINK cable that you're using to connect the Camcorder to the Computer.

Please also try connecting the Camcorder in a different Computer and check whether the Camcorder is recognized by the other Computer. This is to check whether the issue is with the Computer.

Jun 16, 2009 | Sony Digital Cameras

1 Answer

USB Device Not Recognized


try downloading the drivers from sony first http://www.kb.sony.com/selfservice/microsites/search.do?cmd=displayKC&externalId=C116935&fes=true&mdl=DSCW5 that is if you have already downloaded the proper usb drivers for your system in which case other usb device are still working also it is possible that the usb port itself has gone bad or is in conflict with another driver assuming your using windows to check this you can start by telling me which version of windows you are using but more than likely the proper camera drivers will solve the issue

Apr 26, 2009 | Sony Cyber-Shot DSC-W5 Digital Camera

1 Answer

I HAVE A SONY DIGI CAM MODEL DSC W-5. MY PC IS NOW UPGRADED WITH WINDOWS VISTA AND SINCE THEN IT IS NOT POSSIBLE TO DOWNLOAD THE PICTURE TO PC. THE INSTALLATION CD ISSUED WITH CAMERA DOES NOT COMPITABLE...


  1. Turn on the camera.
  2. Insert the recording media containing the pictures into the camera.
  3. Depending on your camera, set the USB Connection or Transfer mode setting in the menu to the Mass Storage , Normal , or PTP .
  4. Use the USB cable supplied with the camera to connect the camera to the computer. IMPORTANT:
    • Connection through a USB hub or other USB device -- such as a printer or keyboard -- is not supported and cannot be guaranteed. Connect the camera directly to a USB port on the computer.
    • If the USB connection from the camera is not recognized by the computer, disconnect the USB cable and repeat steps 4 and 5 using a different USB Connection or Transfer mode setting. If the connection is still not recognized, further troubleshooting is available.

    NOTES:
    • The computer will automatically install the USB driver for the camera.
    • When the camera connection is established, an AutoPlay window will appear.

  5. In the AutoPlay window, click Import pictures .
  6. In the Importing Pictures and Videos window, click the Import button. NOTE: After the pictures have been imported, the Windows Photo Gallery window will appear and display thumbnails of the imported images.
If this doesn't work there is an updated driver available

Here


(from Sony Website)

Mar 19, 2009 | Sony Digital Cameras

1 Answer

USB Troubleshooting - Windows


Many problems relating to camera connection issues relate to hardware other than the Nikon camera. There are numerous compatibility issues between USB Controllers, motherboards, main CPU chips and different versions of the Windows operation systems. Below are some helpful links. The Microsoft web site has information regarding USB Troubleshooting for Windows 98, Windows 98 SE and Windows ME. http://support.microsoft.com/support/kb/articles/q263/2/18.ASP The Microsoft web site also has information regarding general compatibility between Windows and different USB controllers. Select "USB controllers" on the link and then find your USB controller on the list, if your controller is not listed as compatible or "logo" with your current operating system you may need to upgrade your OS, or work with alternate hardware. http://www.microsoft.com/hwdq/hcl/default.asp The Compaq web site has information regarding issues with their Deskpro 2000/4000 USB and Windows 2000. http://www.compaq.com/support/techpubs/customer_advisories/DG000117_CW01_0.html The Microsoft web site has information regarding issues between AMD Processors and Windows SE. http://support.microsoft.com/support/kb/articles/Q240/0/75.ASP One method for restoring USB functionality is to remove the currently installed USB Controller (from the Device Manager). Be sure to have the Windows installed disks available as you may be prompted for them. To accomplish this: Open the Device Manager (right click on "My Computer" and choose "Properties" Windows 98 and ME have a "Device Manager" Tab Windows 2000 and XP will have a button in the "Hardware" tab Click the "+ " sign next to item named "Universal Serial Bus controller" and highlight the "Unviversal Host controller" found beneth it. Once the item has been highlighted press "Delete" on the keyboard Refresh the Device Manager With Windows 2000 and XP choose "Scan for Hardware changes" from the "Action" menu. With Windows 98 or ME click "Refresh" If you were prompted for the install CD or to restart the computer there were definite driver changes made and any USB issues may be resolved.

Aug 29, 2005 | Nikon Coolpix 5700 Digital Camera

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