Question about Kenmore 54501 Dehumidifier

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Humidity levels vs. hydrometer

I just got one of these new and at a 60% setting it is running intermittently; the hydrometer in my basement is reading 44-48%. Is this discrepancy normal?

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I had the opposite problem - I set mine to 55, and my hygrometer was reading 67. Turns out the hygrometer was way off, and the humidifier was very close to maintaining what it was set to. Did you try the salt/water method to check the calibration of your hygrometer?

Posted on Sep 22, 2008

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Actually, your husband is correct. The settings reflect the amount of humidity you want to remain in the house. I really don't think you want to leave 50 to 60% humidity in the house.

35% removes the greatest amount of humidity.

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There are a several things that can mimic a faulty humidity sensor.

1. The air intake filter is clogged and needs to be removed and cleaned.

2. The coiling coils need to be cleaned.

3. Ambient air temperature at floor level is between 40 - 60 degrees.
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If the above fails to help solve the problem, replacing the Humidity Sensor is certainly an option. But, before you jump into it, make sure you have an accurate wiring diagram, so you know which sensor is which. As the part does not come with installation instructions.

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MY unit keeps on freezing up no problem with the filter dirty it gave me a problem after 3 months of use . i set it for 60% 50% it freezes up all the time i shut it off let it defrost and same thing all...


I think a part of the problem is that you have the humidity extraction level set to high. 50 to 60% is pretty much the humidity level throughout most of the year. Lowering it to 35%m should make a difference.

If you are using this in a basement application, the temperature at floor level can be 10 degrees cooler than at shoulder level. Most dehumidifiers don't work well at temperatures between 40 & 60 degrees F. Unless, they are Low Temp models designed for basement applications. Raising the unit up off the floor onto a sturdy table, counter top, etc. That can handle the weight of the unit, plus a full tank of water can resolve this problem.

If you can access the cooling coils, they may be dirty and need wiping off with a damp rag. Then flow with a dry clean rag to dry them. A light coating of WD40 helps to preserve the coils.

I hope this helps you to further troubleshoot and solve the problem. Thanks for choosing FixYa.

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I've been reading the other questions on this website. Like many others, our 54501 dehumidifier turns on and all controls still work. We just cleaned the filter but it does not collect water. I read...


No, it may mean that you don't have the humidity extraction level set low enough. The lower the setting, the more humidity it will extract. Try setting the extraction level at 35%, to see if the compressor turns ON.

If yours is being used in a basement, the ambient air temperature at floor level is between 40 - 60 degrees. Dehumidifiers do not work well between those temperatures (Unless, you have a Low Temp Unit). This applies mainly to where the air temperature at floor level is colder than at shoulder level in basement applications. Raising the unit up off the floor, onto a sturdy table, counter top, etc, that can handle the weight of the unit, plus a full tank of water, will usually resolve this problem.

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Well, we know the filter was playing a role in it.. Good job on cleaning that. Depending on where you have the humidity extraction level set, the fan could run all the time (It's direct drive. No belt). I suspect if you lower the humidity extraction level to 35%, you will see/hear water collecting in the bucket after about 30 minutes to an hour of operation.

Also, maintain at least 18" of clear air space around the entire unit.

In addition, if you're using this in a basement Ambient air temperature at floor level is between 40 - 60 degrees. dehumidifiers do not work well between those temperatures Unless, you have a Low Temp Unit). This applies mainly to where the air temperature at floor level is colder than at shoulder level
in basement applications . Raising the unit up off the floor, onto a sturdy table, counter top, etc, that can handle the weight of the unit, plus a full tank of water, will usually resolve this problem.

Hope this helped you to further troubleshoot and solve the problem. Please let me know.

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I have West ponte Mdf 65 Ae BA8 dehumidifier 1 year old. Filter is clean. It worked last summer but now after the winter it is running fine but no water is comming in the bucket eventhough basement is...


You may have the humidity/moisture level set to high. Try lowering it to 35%. Or if you don't have a LED Screen on your unit, turn it to maximum.

In addition, most dehumidifiers don't work well if the air temperature is between 40 & 60 degrees F. Keep in mind, the temperature at floor level in a basement is colder that the air temperature at chest high level. Raising the unit up, off the floor on something sturdy enough to handle the weight (with a full tank of water) and the vibration, may help.

Hope this helps you to troubleshoot and solve the problem. Please let me know. Thanks.

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1 Answer

The motor runs but no water collects in the bucket. olfi've had it running for hours.. please help. it's only 13 mod p


mempandora, the humidity level that you set on the unit may be to high. In which case the unit will only maintain that level, rather than remove any moisture/humidity. Lower the setting to 35% or minimal, if your unit does not have an LED display. In addition, the air intake filter probably needs cleaning and the coolant coils need to be wiped down and cleaned. The latter is the only part that will require some partial dismantling of the dehumidifier's cabinet. Also, it is imperative, to maintain a minimum of 12" clear air space all around the unit. And finally, the ambient air temperature at floor level may be affecting the operation. If the temperature is between 40 & 60 degrees F, the unit struggles to sense humidity. This is particularly true in a basement. As, the air at the floor is colder than the air temperature.

I hope this helps you to troubleshoot and solve the problem.

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If the humidity level is at or lower than 30%, the unit won't turn ON, until the reaches 35 - 40%. It's rare for the sensors to go bad. Just keep in mind, the dehumidifier is reading the humidity near the floor, not up at say, chest level. Humidity levels change every season, so this really would not be that unusual. Make sure that your clean the air intake filter regularly. Cleaning and wiping down the coolant coils would be a good idea, too..

Hope this helped you. Please let me know.

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If you trying to remove humidity, the setting or percentage of humidity to you want to remove should be set low. it's actually the humidity that will be left in the air. In the Hot Summer months, you want lower humidity, as opposed to the Winter months, when you want higher humidity.

"Plastic cup inside the bucket" - that's got me stumped. But, I suspect, it may be a float valve to turn the unit off, once the bucket reaches the full level. The water enters the bucket through a drain tube or hole from inside the dehumidifier, above the bucket.

By best advice, since this is a new unit, that you recently purchased, is read the Owners Manual/User Guide and become thoroughly familiar with the proper operation of your Dehumidifier, as well as how to properly maintain it. As, they aren't maintenance free.

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coolant may be low - warranty should be 5 years

If the room temperature is close to 60, the coils may be frozen (completely encased in ice). If this is the case, move it where the water can drain off - about 1 gallon which may NOT run into the drain bucket.
I out mine over the floor drain.
Turn off and it will defrost over night.
Only specially made dehumidifiers work below a room temp of 60 degrees (the temp of a basement in winter).
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