Question about Tomtom ONE GPS Receiver

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Tomtom keeps rebooting by itself soon after being switched on

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  • cechung2000 Nov 26, 2008

    Tomtom reboots and shuts down immediately after being turned on.

  • Anonymous Dec 15, 2008

    I have the same problem after 2 years of use

  • stuart_exe Dec 16, 2008

    My tomtom suddenly re-booted it self and keeps looping through the set-up screens - it gets as far asn selecting the voice and locks up, then eventually loops back to re-start the install again..>!!!!

    can anyone help?

  • jpgilman Dec 18, 2008

    I'm having the same problem.  Just started

  • Wingman84 Dec 21, 2008

    it just started today after I went on line and downloaded the new GPS Quickfixes. Now when ever I turn it on, it will shutdown and start up agian after about 3 mins. Then it just keeps going through the setup screens and most of the time will not find a good signal.

  • ylecoyoteesq Dec 21, 2008

    After 2 years, my Tom Tom is not reading my card and keeps asking me to insert the sd card. Why? is it their way to get us to buy a new Tom Tom?

  • spblythe Dec 24, 2008

    Same problem - New Install New Software

  • Anonymous Dec 25, 2008

    I just opened the box and updated the software... again, with no warning, it just reboots after letting me select a voice... very disappointing. I won't recommend TomTom.

  • LPVE Dec 27, 2008

    Bought a One XL a month ago. Updated firmware and maps. Worked fine for a week. Not used for 2 weeks. Now goes through setup as far as selecting voice, hangs, then reboots. Awaiting reply from TomTom. My guess is a corrupt file like any other modern computer! Nothing a restore from backup or a complete rebuild won't fix.

  • nvonb Dec 29, 2008

    exactly the same problem, device worked fine for years, recently updated the software and used the tomtom for two weeks, then stopped using it for a while and now its broken.

  • lts666666 Jan 03, 2009

    same here: tomtom one 125
    works for 2 weeks, suddenly stops working.
    resetting does not help: hangs after language selection and reboots after a while

  • bflobrn2256 Jan 04, 2009

    Same Problem - installed new software now unit reboots every 3 minutes or so, recalculates route that was deleted.

  • Anonymous Jan 26, 2009

    Same problem here, constantly reboots after voice selection screen.

  • Anonymous Feb 07, 2009

    Periodic reboots. No apparent reason.

  • hugheszyphur Mar 29, 2009

    Same here. After a couple days of starting to use my ONE XL S. For some reason, just after the load screen, it flashes a file access error then starts to navigate, then after a couple of minutes starts to reboot itself continuisly. this all started after trying to install updates from Tomtom home, stopped halfway through downloads with server issues, try again later senario. had to get a Garmin Nuvi in the middle of a road trip. No response from tomtom support yet, after a couple months of trying to contact them, very disappointed. loss of 229$ in my opinion. what do you do?

  • lindasusanar May 11, 2010

    i do not know


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Here is a solution that worked in my case (constant reboots after voice select)

  1. Plug your tomtom into your PC.
  2. Run TomTom Home
  3. Select the option to run your TomTom through your PC (TT Home)
  4. You should be greated with the select language screen
  5. Then simply select language etc.
  6. When you get to the voice selection: select a voice (here TTHome should freeze) <- also strangely enough notice the cancel button doesn't on the screen (as it does when doing this on the device)
  7. Don't panic TT Home should start working again in a few seconds
  8. Disconnect your TomTom and that should have solved the problem, the normal map screen should show up upon starting up your TomTom
This solved the issue for me, hope it does for you good luck!

Posted on Jan 23, 2009

  • 1 more comment 
  • carpetx Mar 06, 2011

    Had exactly the same problem and after hours of deleting device, un installing, reinstalling etc I found this post - it worked first time! Thanks you! wish i'd just used google hours earlier!!!

  • sd3201 May 10, 2011

    i had the same problem with it freezing at the voice screen i just tried gt3rs solution and it worked the first time .thanks i almost gave up and bought a new one.

  • rachsallis Aug 21, 2011

    My Hubby thought his couldn't be fixed! Thanks to you i'm now the best wife ever, thankyou so much x


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Hello Everyone!

My TomTom suddenly starting going through the setup all over again but when I tried to choose the language it would just freeze and restart.

I found this article on the tomtom site and tried it and it worked.

Part 1: Remove the current application Tomtom keeps rebooting by itself - ico_open.gif

1. Reset your device.
2. Connect your device to your computer using the USB cable or dock.
3. Turn on your device by pressing the power button for 5 seconds.

  • Your device should automatically connect to the computer upon reset. If your TomTom device asks you if you want to connect to your computer, tap YES.

4. Run TomTom HOME.
5. In the Main Menu of HOME click on Remove items.
2352_01_us.gif 6. Click on the plus Tomtom keeps rebooting by itself - homeplus.gifsrc="" alt="homeplus.gif" class="h_mi" /> next to ApplTomtom keeps rebooting by itself - home_checkmark.gifk in the checkbox home_cheTomtom keeps rebooting by itself - 2352_02_us.gifass= on the right to select the application.
2352_02_us.gif 7. You will be prompted with the following warning message. Choose Yes.
8. Click on Remove selected items.
9. You will see a prompt, confirming the number of items you're going to delete. Choose OK.
10. You will be asked to copy the item to your computer before removing, do not copy the item. Instead, deselect the checkbox home_checkmark.gif next to the application and click on Continue.
11. The application will then be removed. Click Done when complete.

Part 2: Reinstall the TomTom Application

1. Tomtom keeps rebooting by itself - vista_25.gifomTom HOME.
2. Locate the Download folder in the following location on your computer:

xp_25.gifWindows XP: C:\Documents and Settings\<username>\My Documents\TomTom\HOME vista_25.gifWindows Vista: C:\Users\<username>\Documents\TomTom\HOME Macintosh: Macintosh HD/<username>/Documents/TomTom/HOME/
3. Rename this folder to 'DownloadOLD'.
  • For Windows, right-click the folder and choose Rename.
  • For Mac, select the folder and choose mac-command.gif+ I. Change the name of the folder under Name & Extension.
4. Restart TomTom HOME.
5. Download and reinstall the latest application through HOME. For assistance with this process please see:
How do I update my TomTom device with the latest application?

In case you need to see the link to select a different model that's having the same issue:*&p_li=&p_topview=1

Posted on Mar 03, 2009

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I tried GT3RS's Best solution, and to my amazement it started to work! will have to test it on the road though. Before it wouldn't calculate navigation, just shut down and reboot. After testing some routes out, it seemed to work. It also saved settings and changes that it wouldn't do before either.( Before it Just flashed the " unable to access file " alert ) I think this is the easiest solution that seems to work and i've tried everything! Was ready to throw it away! give it a try, it only takes a few minutes. What do you have to lose?

Posted on Mar 29, 2009

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Hi I have a TT XL IQ Routes that started rebooting after an unplanned disconnect from my PC. When looking at the files on the device using Windows Explorer I found a number of corrupted files, indicating a damaged FAT (File Allocation Table) these files could not be deleted or repaired. To resolve this I carried out the following: (1) Locate a 'Good' file backup of the device, made prior to the device causing problems! If you do not have one, you have a problem and will need to contact your dealer. (2) Connect the device to the PC via the USB lead, (3) I used Achronis Disk Director to format the device to FAT 16. (4) Copy the backed up files to the device. (5) Safely disconnect the device. (6) Reboot.....Job done. OK it's not for the faint hearted but it will resurrect your TT, the moral of the story is ALWAYS backup your device.

Posted on Sep 22, 2009

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SOURCE: tomtom xl eurpoe switching off

The switching off problem can be generaly be attributed to 3 causes:

  1. Battery is not being charged enough ( charging via USB from a PC will take days ) your charger could be putting out the correct voltage but not enough current.
  2. The battery is on its way out. TomTom batteries have a set lifetime where they gradualy take less and less charge. if your battery capacity is low then you might just have enough power in it to allow the TomTom to start up but then it shuts down again shortly after. ( You can check this becuase if powering the tomtom via a power supply the tomtom should remain switched on ). If this is the case , then it probably proves the battery is the problem.
  3. Faulty software ( very possible ) . I have found that where certain files are corrupted on the SD card the TomTom will shut down at some point in the loading up cycle. The reasoning being that if the TomTom cannot procede with boot up , it will either hang or shutdown or load up incorrectly.
If you made a backup of your SD card then formatting and reloading the files from your PC might cure the problem.


Posted on Sep 16, 2008

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