When my wife goes on here laptop internet is on, when i turn pc on and go on internet we lose internet , when it comes back on it asks for sky router username and password what do i do

If you are on a wireless network with a router, power cycle all your equipment to get it back in sync with each other.

1. Turn off the power to your router( 1st) , your modem (2nd) and pc (3rd). in this order. Wait a few min.

2. Take out the ethernet cable from the router (until your modem reacquires a signal to the internet) and if the pc is connected to the router unplug the Ethernet cable from the back of the pc.

3. Turn on the power to your router wait for all the lights to come back up. Then turn on your modem and wait for all the lights to come back up and reacquire a signal. Once all the lights are on the modem, plug the ethernet cable back into the Internet jack of your router.

4. Turn on your laptop. After Windows loads and you get to your desktop, plug the Ethernet cable in to the back of the pc( if you connect wired) or try to connect to your wireless network.

5. Then open your browser and type in this web address:

http://www.purple.com


if a purple page comes up-You are connected to the Internet.

Do power cycle with you router

Connect to router by wire and see if it is working, in case no, Call sky, some issue from their end

In case working, issue is with wireless..
Connect to internet by wire
Open the router ip on web
Change the frequency to 6 (it worked for virgin)

Just (no CD) enable the wireless connection on your husband laptop, once eanble it will ask for WPA key,enter it and you will had internet connection.

thumbs back!

Have you checked the connection settings? Try at another Wi-Fi to check the laptop.

Stelios.

Hi, I presume you have internet installed already.
Is it dsl connection you have or via a digital set top tv box, such as SKY or Virgin , I don't know which country you are in, but you will have to find a provider first.

All you need is wireless router and the first connections are :-
1/ Phone line to modem
2/ Modem to router
3/ Router to laptop ( This is a physical, temporary connection, while the wireless part is setup.
4/ Which ever router you buy, follow the instructions carefully

If you need more help, please ask.

Regards - Anthony

it is the driver, i had exactly same thing, driver that comes with laptop is poor, got new one via windows update works first time

Hi 8233 is a good choice for a router
Here's your solution
1. These steps are to be performed strictly from a computer which is wired.
2.Even if you are using your mac book turn of the airport and connect it via a cable.
3. Open your router setup page by typing in 192.168.2.1 on your browser tab or typing i http://192.168.2.1 in the run window
4.An rsp will open and on the top right hand corner of the screen it will say Internet status:: connected
5.On the left hand side change you"ll see channell under wireless
6. Select it and change it to 6 or 11 for best signal strength
7.Now to the most important segment 8233 has a piculiar issue with its extra strong security
8.On the left hand side under wireless you"ll will see an option called wi-fi protected setup
9.Select it and turn it off reboot router and wow the problem should definately be resolved .
Then turn on airport and go wireless along with your wife.
10. You will still be secure with your data through security option on your router (wep or wpa )whatever you use .
Thank you and just let me know if it worked or not

Try to hard reset the router and re-flash or update the firmware of the device. Make sure to know all the internet settings before resetting the router so you can recongure it again.

You can ask your router manufacturer on where to download firmware.

Hope it will hel you.

Can you be a little more specific. What do you mean by "INTERNET PLUG IN"? Are you referring to the cable connecting your laptop to the router? The router to the modem? Or the modem to the internet (cable or DSL)?

What operating system?

update the latest firmware in the router and then reset and reconfig your router that will fix your problem.and check check if you have any other wireless device operating in the same frequency of the router.. if yes turn it off nad then observe the connection..check it uot and revert back in case of any further issues