your remote and fan is set to someone elses frequency by little toggle switches
you will have to remove fan to where it hangs make sure power off
find the remote sensor inside electric case at ceiling in the fan
this is a dip switch to control frequencies
you will see something like this adjust the dip switches
means change the dip switch for fan
then on remote open the remote battery pack find the dip switch in there
change those dip switches to the same as in ceiling fan
put fan together and turn back on power
your fan should now not pick up the other frequency of another remote and they have a span of about 50 yards to pick up frequencies
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