Question about Protron PLTV-37 37 in. LCD Television

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A customers querie

I answered a chat yesterday which was previously answered by you.you had advised that customer to change the ic.can you please let me know where its located on the board.

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The number of the ic is ---WC24Y8--- and it is located on the left corner of the main board.thanks.

Posted on Aug 22, 2008

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Posted on Jan 02, 2017

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How can i provide fast and instant support to my online visitors


Be it a e-commerce website or IT service website, offering instant support to visitors is a vital part of doing business. Visitors looking for a product or service will require support with regards to features, costs, etc. One such way of offering instant support is by Live Chat. The live chat software integrated with the website allows the visitor and the representative to get connected instantly. REVE Chat, one of the leading IT solutions offers Live Chat software for websites that deal with online services. When a consumer comes online, the software initiates a dialogue, thus easing the process of getting information. Apart from Live Chat, the visitor can have Video Chat with the representative to get personalized assistance from the representative. The Video Call software integrated with the website provides complete support to the visitors who can enjoy uninterrupted services.
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May 19, 2014 | Computers & Internet

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HOW TO INCREASE EFFECTIVENESS OF LIVE CHAT SOFTWARE ?


Live chat is in vogue among online marketing and sales upliftment methods. Everyday thousands of online traders apply Live chat software to their websites. But the fact is, most of them do not know how to utilize this tool effectively. So, here are some Dos and Don'ts which are helpful in using the Live chat software properly:
1. Make it visible
Place the Live chat button on your website in way to grab the attention of your visitors. Do not place the chat button where user can not see it. Make it suitable for your website, Do not place an image which do not have any relevance to Live chat. Your Live chat button, should be visible and audible. Audibility of the chat can be defined as a polite message to the visitor, that support is available in case of queries or suggestions. It should seek visitor's attention on the arrival.
2. 24X7 availability
Organize your sales force in away to provide 24X7 customer support to your existing and prospective clients. According to Researchers, 60% of the online business grab their customers because of this factor. It build trust and brand loyalty if Customer can look upto you at any point of time. So, try to be always available for your customers. You can divide your team in shifts to manage the whole time availability.
3. Be Proactive
Respond your visitors and clients the way you speak, do not ever be robotic. As visitors tend to quit chat sessions, when they do not find it lively. Always remember, when your visitors click the chat button, they expect proactive responses, not robotic responses. Add your canned responses in the same way.
4. Be a listener
To understand your visitor's or customer's query, listen to them patiently. Do not put your answers in advance, let them speak. Customer's like to put their heart out when they are troubled. So, put a caring attitude and answer them be politely. Use terms and phrase which can be understood by everyone, avoid using jargons.
5. Sharing is Caring
Share Screenshots to be more descriptive to your customers. Share files and images to be more precisive. Give them evidence in lieu of your statement. This makes you trustable before your customer. If you find yourself incapable of solving the customer's issue, then politely transfer the chat to other Chat agent.
6. Training is Important
Train your sales force regarding the chat etiquettes, make them knowledgeable about product, so that they do not fumble before the customers. Customers do not expect you to be wrong about your own product. Training is really important before jumping to chat with the customer. Training makes you confident of what you say, what you do.
7. Do not Outsource
Nobody can have as much knowledge as you have, when it comes to your company and its products. No matter how much you train the outsider about your product, they are only focused over the monetary benefits they are getting. Moreover, when you put your sales force to such function, they put efforts to earn positive remarks over their hard work.
Add these dos and dont's into your chat management system, and increase the customer satisfaction. You can learn more ways of increasing effectiveness of the Live chat process during the journey of Live chat. Well! Experience makes everything perfect.

on Jun 06, 2014 | Computers & Internet

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Online customer support tool


Just Try eAssistance pro Live chat software for your website it will certainly help you to communicate with your website real time visitor and to solve their queries. You can get this software from https://www.eassistancepro.com

Jul 05, 2013 | Computers & Internet

2 Answers

IC Power 19'' LCD-Will not Power Up- No Lites.


This is a follow up to my last submission about my discovery of bad caps on the FPD1960 LCD flat screen Gateway 19" computer monitor. To recap: After two and a half years of excellent graphics quality, my monitor suddenly went blackout. After pushing the power-on button, the screen would come on for 1-second, then go black. Repeat, again and again, same result; comes on for 1 second then blackout. THE REPAIR: After carefully but forcefully prying open the case, I unscrewed and unplugged then removed the screen and set it aside, then unscrewed and removed the power supply board. Sure as shootin, bulging (and slightly leaking) capacitors were immdiately apparant on this board. That other fella's submission was right on target. Search Wikipedia for "bulging capacitors" to get the inside scoop on this widespread problem. Major manufacturers are well aware of this issue, but fortunately for them it occurs some 2-years out'a the box, and after the warranty expires. This is one time I wish I'd bought the extended warranty! Anyway, I finally got my 5 caps from Ebay in the mail today. Specifically, they are 470uF 25volt 105-degree (use only 105's because some are right near a power transister heat sink---so I'll bet they get mighty friggin hot. After carefully replacing the old caps with the new (you'll need a solder ****** along with your solder iron), I reassembled, powered-up, and began to thoroughly enjoy the fruits of my labor. It's working like new once again. THE CAPS ON THE POWER SUPPLY BOARD ARE DEFECTIVE.

Nov 20, 2008 | Gateway FPD1960 19" Flat Panel LCD Monitor

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