Question about Protron PLTV-37 37 in. LCD Television

1 Answer

A customers querie

I answered a chat yesterday which was previously answered by you.you had advised that customer to change the ic.can you please let me know where its located on the board.

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Master:

    An expert who has achieved Level 3.

  • Master
  • 521 Answers

The number of the ic is ---WC24Y8--- and it is located on the left corner of the main board.thanks.

Posted on Aug 22, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

Is live chat software secure source to provide online customer service ?


Hi James,

It is a good idea to deal with your customers and clients in real time. It saves your time and money which you spent through telephonic communication.

The sale representatives who are dealing in flight/hotels booking and customize tour packages booking in a travel company, have to send lots of itineraries through email to the clients and have to change it frequently according to the customer need. It takes a lot of time. If you have live chat on your website then you can directly chat with the customer directly and provide solutions to all their queries and at the same time you can refer them to the offers also of you do have at that time.

I had integrated live chat on my website around eleven months back. Continuously delivering solutions to my online customers for all their needs, many of them have become my valuable customer. I had taken live chat services from Live2Support company because of their live chat software features and their 24/7 customer support and they have proved me that they are always there to help at any time. Thumps up to their customer support team.

You can also try them, visit here - Live Chat Software

Aug 04, 2014 | Computers & Internet

Tip

HOW TO INCREASE EFFECTIVENESS OF LIVE CHAT SOFTWARE ?


Live chat is in vogue among online marketing and sales upliftment methods. Everyday thousands of online traders apply Live chat software to their websites. But the fact is, most of them do not know how to utilize this tool effectively. So, here are some Dos and Don'ts which are helpful in using the Live chat software properly:
1. Make it visible
Place the Live chat button on your website in way to grab the attention of your visitors. Do not place the chat button where user can not see it. Make it suitable for your website, Do not place an image which do not have any relevance to Live chat. Your Live chat button, should be visible and audible. Audibility of the chat can be defined as a polite message to the visitor, that support is available in case of queries or suggestions. It should seek visitor's attention on the arrival.
2. 24X7 availability
Organize your sales force in away to provide 24X7 customer support to your existing and prospective clients. According to Researchers, 60% of the online business grab their customers because of this factor. It build trust and brand loyalty if Customer can look upto you at any point of time. So, try to be always available for your customers. You can divide your team in shifts to manage the whole time availability.
3. Be Proactive
Respond your visitors and clients the way you speak, do not ever be robotic. As visitors tend to quit chat sessions, when they do not find it lively. Always remember, when your visitors click the chat button, they expect proactive responses, not robotic responses. Add your canned responses in the same way.
4. Be a listener
To understand your visitor's or customer's query, listen to them patiently. Do not put your answers in advance, let them speak. Customer's like to put their heart out when they are troubled. So, put a caring attitude and answer them be politely. Use terms and phrase which can be understood by everyone, avoid using jargons.
5. Sharing is Caring
Share Screenshots to be more descriptive to your customers. Share files and images to be more precisive. Give them evidence in lieu of your statement. This makes you trustable before your customer. If you find yourself incapable of solving the customer's issue, then politely transfer the chat to other Chat agent.
6. Training is Important
Train your sales force regarding the chat etiquettes, make them knowledgeable about product, so that they do not fumble before the customers. Customers do not expect you to be wrong about your own product. Training is really important before jumping to chat with the customer. Training makes you confident of what you say, what you do.
7. Do not Outsource
Nobody can have as much knowledge as you have, when it comes to your company and its products. No matter how much you train the outsider about your product, they are only focused over the monetary benefits they are getting. Moreover, when you put your sales force to such function, they put efforts to earn positive remarks over their hard work.
Add these dos and dont's into your chat management system, and increase the customer satisfaction. You can learn more ways of increasing effectiveness of the Live chat process during the journey of Live chat. Well! Experience makes everything perfect.

on Jun 06, 2014 | Computers & Internet

2 Answers

How can i provide fast and instant support to my online visitors


I realized that in online business the competition is going to high level everyday. In such, it's hard task to satisfy consumer lack of better customer support service. Live chat plays a big role to manage online customer and web visitor. So, I would recommend use eAssistance Pro live chat whereby you can provide proactively online chat support facility on website.
Live chat software for website

May 19, 2014 | Computers & Internet

1 Answer

Online customer support tool


Just Try eAssistance pro Live chat software for your website it will certainly help you to communicate with your website real time visitor and to solve their queries. You can get this software from https://www.eassistancepro.com

Jul 05, 2013 | Computers & Internet

Not finding what you are looking for?
Protron PLTV-37 37 in. LCD Television Logo

Related Topics:

32 people viewed this question

Ask a Question

Usually answered in minutes!

Top Protron Televison & Video Experts

Jaime Hernandez

Level 3 Expert

2311 Answers

The Knight
The Knight

Level 3 Expert

73474 Answers

Cindy Wells

Level 3 Expert

5023 Answers

Are you a Protron Televison and Video Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...