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My game has a scratch and it is very dirty - Video Game Consoles & Games

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Use some wet soft fabric to clean this. You have to use a neutral polisher to remove scratches. Remember: If the scratches are too strong, the polisher won't do any effect

Posted on Aug 29, 2008

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My Wii cannot read the disc


Hello, Is this happening on one particular game or on various games. If just on one game, make sure the game is not dirty or scratched. I have come across some discs having circular scratches. This could mean that there is debris in the console and need to be repaired. If its on many discs, the console might be dirty. Nintendo sells a console cleaner that looks like a disc with a small handle. You can purchase it at any gamestop or similar shop.
I have also come across some games that are so large in data size that the console is always reading the disc and any little scratch messes up the play and comes up with a check disc error, ex. mario super sluggers
Hope this helps

Mar 19, 2011 | Nintendo Video Game Consoles & Games

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Hello my xbox is scratching my disks with tiny laser burns and im NOT moveing my xbox while it happens. Do you blieve the fact that my lens is dirty may be the problem?


dirty is the problem.your laser in the xbox will not burns your Disks Games. if it is scratching your games. Try this go to officedepot and ask them for AIR IN A CAN. try that and let me know if this helps

Jan 18, 2011 | Video Game Consoles & Games

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Won't recognize the disc as a game... how do we fix this? Its a brand new Wii game.


Check the bottom of the Game Disc (the side without any labels or writing) for any dirt or damage (such as cracks, scratches, etc.).



If the games look significantly damaged, such as with scratches or cracks, it will need to be replaced.



If the game looks dirty (fingerprints, smudges), try cleaning the Game Discs. If the problem persists, the Game Discs will need to be replaced. or Click here to download repair guide

Dec 22, 2010 | Nintendo Wii Console

1 Answer

Sometimes game will stop saying disk dirty or damaged


If you have scratches in your disc take white tooth past and rub it over the scratch wait 5 minutes then rub it off this will fill the crack/scratch if you have small scratches take windex on a paper towel on rub it on the disc and also dry clean your disc tray. hope this helps.

Dec 23, 2009 | Microsoft Xbox Console

1 Answer

My Ps2 guitar hero plays Guitar hero #3 perfectly fine, but the other one Guitar Hero Rocks the 80's wont play at all. We were not able to get the World Tour to play at all. What gives?


Check the bottom of the disc it may be dirty or scratched. If its dirty then clean it with rubbing alcohol, if scratched you'll have to buy a scratch remover.

Dec 19, 2009 | Sony PlayStation 2 (PS2) Console

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I keep getting a disc cannot be read error for twilight princess all my other games work fine any suggestions?


Try cleaning the disc with rubbing alcohol. its either dirty or has too many scratches. If its the scratches, you could always buy a scratch remover.

Dec 14, 2009 | Nintendo Wii Console

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After I defeat Zant in the Twilight Temple the game shuts off and says to refer to manual. I tried to clean the disc and it still does'nt work. Can you help me???


Sounds like either a defect with the game (which happens sometimes when it was manufactured, whether there are scratches or not) or you just have a dirty/scratched game. To clean it and fix scratches, use turtle wax. Twilight Princess is an awesome game, by the way :)

Oct 24, 2009 | Nintendo The Legend of Zelda®: Twilight...

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Disk unreadable for Madden 10 everything i go online to play in the middle of the game it will come up and the game is brand new no scratches


if the xbox can read other games perfectly fine i would say that it might be a defect with you copy of the game. if other games have the same problem it means that the lens on your xbox is dirty or scratched. if dirty you could use a lens cleaner, but if its scratched you would need a new DVD drive put into the xbox which would have to be done through microsoft

Sep 15, 2009 | Microsoft Xbox 360 Console

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My gamecube doesnt read any disks but the disks work in other gamecubes


Most likely the disks are dirty or scratched. Could you please check that the disks are not scratched or dirty?

Dec 24, 2007 | Nintendo GameCube Console

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