Question about HP Photosmart 3310 Printer

2 Answers

Lid does not close locked fully open

After replacing an ink cartridge the lid appears to be locked open. Very high resistance when attempting to close. Never experienced this much resistance before. Have had the unit for 3 years with no trouble like this. Is there a lock or possible hinge jam?

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  • Anonymous Aug 31, 2008

    I've got the same problem. Opened lid to replace ink and the lid is now jammed open.



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I had the same problem, you will excuse my english but I think you might be intrested on the answer even with this little inconvenience.

It seems that those "arm" like things that help the lid to move up and down get stuck if you pull them over a certain limit.

So... in order to fix it we'll have to disarm them.

If you feel experienced enough to do it, and your guarantee is already gone and you don't wanna pay for a technician AND you are willing to get some stuff broken (which I didn't break) here's the answer:

First you'll need to open some of the covers of the printers:

1. The Memory Card reader cover

2. The side cover (on the same side of the memory card reader)


Once you do it, you must unplug the data cables on the rear of the scanner (there are three flat data cables, and 1 power cable (the top one) that needs to be unplugged in order to remove the cover.

Once you removed the data cables, you can pull up the cover (yeah, there are no screws, if you can't get it off, there might be some screws on your model on the base of the "arms" that help the cover move up and down that must be unscrewed)

then you need to unclip the "arms" from the cover, this is very easy, just push down the tab and pull them.

(REMEMBER you must never force any part, if you get stuck on any part, just quit and call a techician)

so now you got both "arms" or the black thing holding the cover in your hands, you'll notice a metal part joining them, you'll need to pull it off, I used a pocket knife to pull it and then just used a screwdriver.

CAUTION: when you finish pulling that off, it may pop open.

Basically the system works with 4 parts: 2 parts of the arm, a spring and a little plastic thing inside that works like some kind of knee.

If you manage to put the whole thing back together you'll get it fixed, just put everything back together and it will work.

I couldn't hehe, so I decided just to remove the "knee" plastic thing and put the arm back together, I did that for both arms and put everything back together.

if you don't put the little plastic thing over the spring, you won't be able to open the lid and make it stay open by itself (which is what I did) but everything will work again. If you manage to put everything back together, you're my hero cause I think that piece must be assambled by a machine and it is really hard to do it with your bare hands.

So my printer works perfectly again, yeah, I need to hold the cover to change the cartridges, but hey, a little extra excercise is not bad.

The only thing I didn't do was to put the "knee" things. If I find a way to put them in the mechanism, it will work back to normal, meanwhile, I have my printer working perfectly now.



Posted on Jul 08, 2009

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I had the same problem, only I broke 1 hinge. I took it apart and found a large spring and a plastic block that sits on top of the spring that creates the tension for the hinge. I put some 3 in 1 on the other hinge an it now works real easy.

Posted on Sep 03, 2008

  • samvent Sep 03, 2008

    p.s 3in1 is oil for those who don't know. I still can't find a hinge on hp's website, all they have is ink and paper.

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Error 0502-Carrier Stall indicates a physically blocked carrier. This condition can occur for many possible reasons. Most often, the carrier is blocked because the ink cartridge lids are open while the printer is on (Figure 1).

carrierstall.jpg
Figure 1: Open Ink Cartridge Lids

Reseat the Ink Cartridges and Make Sure the Lids Are in Place
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    new_note.jpg Note: The ink cartridge should be in the up/loading position unless the printer is busy.
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new_note.jpg Note: For more information about reseating ink cartridges, refer to the Maintenance or Ink Cartridge Maintenance section in the Online User's Guide.

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    Figure 1: Inkjet Printer Encoder Strip

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