Question about HP Photosmart 3310 Printer

2 Answers

Lid does not close locked fully open

After replacing an ink cartridge the lid appears to be locked open. Very high resistance when attempting to close. Never experienced this much resistance before. Have had the unit for 3 years with no trouble like this. Is there a lock or possible hinge jam?

Posted by on

  • Anonymous Aug 31, 2008

    I've got the same problem. Opened lid to replace ink and the lid is now jammed open.



2 Answers

  • Level 1:

    An expert who has achieved level 1.


    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I had the same problem, you will excuse my english but I think you might be intrested on the answer even with this little inconvenience.

It seems that those "arm" like things that help the lid to move up and down get stuck if you pull them over a certain limit.

So... in order to fix it we'll have to disarm them.

If you feel experienced enough to do it, and your guarantee is already gone and you don't wanna pay for a technician AND you are willing to get some stuff broken (which I didn't break) here's the answer:

First you'll need to open some of the covers of the printers:

1. The Memory Card reader cover

2. The side cover (on the same side of the memory card reader)

Once you do it, you must unplug the data cables on the rear of the scanner (there are three flat data cables, and 1 power cable (the top one) that needs to be unplugged in order to remove the cover.

Once you removed the data cables, you can pull up the cover (yeah, there are no screws, if you can't get it off, there might be some screws on your model on the base of the "arms" that help the cover move up and down that must be unscrewed)

then you need to unclip the "arms" from the cover, this is very easy, just push down the tab and pull them.

(REMEMBER you must never force any part, if you get stuck on any part, just quit and call a techician)

so now you got both "arms" or the black thing holding the cover in your hands, you'll notice a metal part joining them, you'll need to pull it off, I used a pocket knife to pull it and then just used a screwdriver.

CAUTION: when you finish pulling that off, it may pop open.

Basically the system works with 4 parts: 2 parts of the arm, a spring and a little plastic thing inside that works like some kind of knee.

If you manage to put the whole thing back together you'll get it fixed, just put everything back together and it will work.

I couldn't hehe, so I decided just to remove the "knee" plastic thing and put the arm back together, I did that for both arms and put everything back together.

if you don't put the little plastic thing over the spring, you won't be able to open the lid and make it stay open by itself (which is what I did) but everything will work again. If you manage to put everything back together, you're my hero cause I think that piece must be assambled by a machine and it is really hard to do it with your bare hands.

So my printer works perfectly again, yeah, I need to hold the cover to change the cartridges, but hey, a little extra excercise is not bad.

The only thing I didn't do was to put the "knee" things. If I find a way to put them in the mechanism, it will work back to normal, meanwhile, I have my printer working perfectly now.

Posted on Jul 08, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

I had the same problem, only I broke 1 hinge. I took it apart and found a large spring and a plastic block that sits on top of the spring that creates the tension for the hinge. I put some 3 in 1 on the other hinge an it now works real easy.

Posted on Sep 03, 2008

  • samvent Sep 03, 2008

    p.s 3in1 is oil for those who don't know. I still can't find a hinge on hp's website, all they have is ink and paper.



1 Suggested Answer

  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

A 6ya expert can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
The service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Good luck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%


Complete. Click "Add" to insert your video. Add



Related Questions:

1 Answer

Replaced color ink cartridge and now the lid will not close! When I opened the lid to replace the ink cartridge there was a loud crack and now the lid will not close properly.

HI there,
Please check if there are any damage to the cosmetics of the unit.
Ensure that all plastics are properly in place, something must have loosen out when you pull the lid out which also caused that crackling sound that you heard.
Can you please check the sides and the place where the lid and the body closes (joints).
Hope this helps!

Aug 31, 2011 | HP Officejet J5780 All-In-One InkJet...

3 Answers

How do you change the ink cartridge for Epson TX210 printer?

manual available here with details .
I hope I have been of help but please do not hesitate to ask if you have any further questions.

I appreciate your vote if you appreciate my reply and remember, even if you don't vote for me a please and thank you goes a long way

Mar 07, 2011 | Epson Office Equipment & Supplies

1 Answer


Follow the below instructions

  1. Lift the printer unit up. Position the scanner support beam between the tabs to hold the printer unit lid open. The ink cartridge carrier moves to the loading position in the center of the printer.

  2. Press down on the lever in front of the right and left ink cartridges lid. The lid opens and raises up.

  3. Remove the color and black ink cartridges from the carrier. Inspect the cartridges to ensure that it is compatible with the Dell 926 printer. The proper cartridge is called Dell 926 Standard Capacity Color Ink and Dell Standard Capacity Black Ink.

  4. Examine the cartridges for any tape over the ink nozzle. New cartridges have a strip of tape covering the bottom of the cartridge that must be removed before installing into the printer.

  5. Insert the cartridges into the carrier so the label is on top with the color logo side going in first. Press the lid down to snap it into place.

  6. Push the scanner support bar back to release it. Lower the printer unit until it is closed.

  7. Turn the printer off. Restart the computer. Turn the printer on. If the error message appears again, the cartridges may be defective and needs to be replaced.

I hope this clears up your problem.

Good Luck and Have a Nice Day!!

Jan 25, 2011 | Dell 926 All-In-One InkJet Printer

1 Answer

Where is the toner cartridge and how do I find it?

Plug the Lexmark 2600 into an electrical outlet and press the power button. Allow the unit to power up. The power button will turn green when ready.

Turn on the Printer and Open the top cover of the Lexmark 2600 by lifting the cover upward. you will find all cartridges down there.

Now you see how to replace them

Remove the black ink cartridge from it's packaging. Remove the tape from the black ink cartridge first and place the cartridge into the left ink cartridge holder. Press the cartridge down into until you hear it lock into place. Close the ink cartridge holder lid by pressing it down firmly. This secures the ink cartridge in place.

Remove the colored ink cartridge from the packaging and remove the tape from the cartridge. Place the cartridge into the right cartridge holder and press down until it clicks into place. Push down the cartridge holder lid.

Close the lid of the Lexmark 2600 and allow the print cartridges to align. The power light will be blinking while the cartridges are being aligned; once the power light turns solid, the printer is ready for use.

Do rate, if found helpful

Nov 27, 2010 | Lexmark X2600 InkJet Printer

1 Answer

How to change ink cartridge

There should be a Lid you can lift up (where the paper comes out after being printed on) and when you lift that up you will see the ink cartridge move to the middle, Where you can push the open switch and replace the ink catridge. After the ink is replaced, lock the ink cartridge holder, and close the lid. You then should be ready to print.

Hope this helps ^^. Please don't forget to rate, Thanks

Feb 24, 2010 | Brother MFC-5440CN All-In-One InkJet...

2 Answers

I have a Lexmark X125 printer. I just bought new ink cartridges because I ran out of ink. I followed the directions on the printer to install the ink cartridges and the printer keeps flashing the words...

Remove the cartridges and close the lid. Allow the system to try to calibrate and complain. Open the lid. Check the cartridge bottoms to make sure you removed the plastic cover on the jet heads.
Replace the cartridges and make sure they clip. Close the lid to finish.

if this does not solve it. Remove the cartridges and then unplug the unit from the power. hold the power button down for 10 seconds then give 20 seconds more. this will clear all power. Place the new cartridges in and close the lid. power the unit on and test for success

Feb 14, 2010 | Computers & Internet

3 Answers

After installing re-filled ink cartridges, both color and back & white, the printer message that shows ink level still shows low level ink? How do we resolve?


Try this procedure:
1. Open printer lid so cartridges move to center of carriage.
2. Lift clamp and remove black or color cartridge from the holder.
3. Place cartridge on table with copper contact strip facing you.
4. Carefully place a strip of clear plastic tape over the four contacts on the upper left corner of the cartridge.
5. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position.
6. Open lid and remove cartridge again. Remove tape from left side and place tape over four contacts at upper right corner of cartridge.
7. Reinstall cartridge in printer and close lid. Wait until cartridge returns to parking position again.
8. Open lid again, remove cartridge, remove tape.
9. Reinstall cartridge and close lid.
Printer will now recalibrate. Once the process is complete the ink level meter should be reading full again.

I hope this helps, if so please rate our solution.

Corporate Computer

Dec 22, 2009 | HP Hewlett Packard Deskjet 5650 InkJet...

1 Answer

My MP160 printer is out of ink and idon't know where the cartridg

Turn the printer on and open the lid. After a short while, the printer carriage unit containing the print head and ink cartridges will stop right in the middle of the printer, so you can easily replace the ink cartridges. After replacing them and ensuring they're fully seated, simply close the lid. The printer will run a few quick self-diagnostic checks and run a purge cycle, and it'll be good to go.

May 17, 2009 | Canon PIXMA MP600 all-In-One InkJet...

1 Answer

Dont know how to change colour cartridges

Turn the printer on and open the lid. After a short while, the printer carriage unit containing the print head and ink cartridges will stop right in the middle of the printer, so you can easily replace the ink cartridges. After replacing them and ensuring they're fully seated, simply close the lid. The printer will run a few quick self-diagnostic checks and run a purge cycle, and it'll be good to go.

May 16, 2009 | Canon Office Equipment & Supplies

Not finding what you are looking for?
HP Photosmart 3310 Printer Logo

431 people viewed this question

Ask a Question

Usually answered in minutes!

Top HP Office Equipment & Supplies Experts

Doctor PC
Doctor PC

Level 3 Expert

7733 Answers

Ben Johnson

Level 3 Expert

685 Answers

mukhtar21 shaikh
mukhtar21 shaikh

Level 3 Expert

2022 Answers

Are you a HP Office Equipment and Supply Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides