Question about Office Equipment & Supplies
Two possible solutions depending on the issue.
Most likely it is a hardware issue. Get a cotton swab and alcohol and rub lightly along the bottom of the casing which holds the B&W cartridge, also wipe any dried ink from the bottom of the cartridge itself with a paper towel.
However, if the problem is in the configuration. You may need to make sure that the printer is configured to use B&W and color cartridges and not configured to use two color cartridges. It is supposed to autodetect, but may not be detecting properly. If this is the case it should indicate this on the printer configuration page. (Not the Windows Printer Test Page.)
See your documentation on how this is created for your printer model if you don't know how to print the configuration.
Posted on Aug 29, 2008
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Posted on Jan 02, 2017
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