Question about Canon PIXMA MX700 All-In-One InkJet Printer

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Error TX Report

What does NG mean?

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I cannot find the answer anyplace, as to the meaning of the code. Have you tried turning off the machine, unplugging it for five minutes and then turning it back on? Have you checked for paper jams? cartridge problems? Correct settings for paper? Correct functional settings? What were the circumstances when this code appeared and was there any other message prior to that? There is an upgrade for your Printer at the following:

http://www.usa.canon.com/consumer/controller?act=ModelInfoAct&tabact=SupportDetailTabAct&fcategoryid=238&modelid=15651#DownloadDetailAct

Be sure to enter your op system and download the correct upgrade for your system. This mayhelp. Just make sure to turn off all programs before you download, so that you get a clean download.

If you do not have an answer I would call a Canon service center before I used the equipment anymore. There might be a simple reset that we do not know about.

Thank You for using Fix Ya.

Posted on Aug 22, 2008

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2 Answers

Every fax we try to send it comes up with a error tx report of "NG". What does "NG" mean and how can we fix it?


Hello.

NG means: Some or no pages sent.

Check the paper feeder to see if the page is pulling through.
Listen to see if the fax line "sounds"like it is working or if you hear dialing or not.

Hope this helps.

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1 Answer

Report of fax


Hey renzo737 - Follow these steps to have your machine print a report after you send each fax:

1)Hit the Fax button, then the Menu button.
2)Press the < and > buttons to scroll until you reach
TX Settings. Hit OK.
3)Use the < and > buttons to scroll until you reach TX REPORT.
Then hit ok.
4)First you want ATTACH TX IMAGE and then you want
PRNT FOR EACH TX.(it may also say as TX REPORT)

On your machine under TX report it may just say PRINT ERROR ONLY, which means only print if there's an error, or the PRNT FOR EACH TX. You'll find it easily. You want the print for each tx option. This will print a report and give confirmation that your fax went through after each fax. If you have any problems understandind this or need more help just give a shout.
If this solves your problem PLEASE rate this as fixed. Like I said if you need more help just add a comment and I'll be happy to assist you further. Thanks and have a good one.

Jeff

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Canon fax mp780 says 'ERROR TX REPORT' 'result NG', what do I have to do to to snd the document? The manual has no translation of error codes!


If you go into the fax tx settings and turn off ECM setting, the fax should send (at least it did for me when I had the same problem).

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Display the fax menu and then select Print Report\List and print the Users Data List. Check the setting of the ECM TX setting. If this is ON turn it OFF. This is the Error Correction Mode setting, probability is the fax you are sending to is not ECM compatible. The MP830 is suppose to automatically send in standard mode if receiving machine is not ECM compatible however I am not sure how well this works. Turn the ECM setting off by displaying the Fax Menu and then select Maintenance\Settings, Device Settings, Fax Settings, TX settings, ECM TX.

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