Question about Neff H5642 Convection / Microwave Oven

1 Answer

Turntable Doesn't Rotate in Neff H5642 (1000w)

It's done this before. Rotating by hand and a bit of WD40 seems to have freed it up in the past, but not this time.

Can turn the spindle by hand, but it feels quite stiff.

Ideas, please, gratefully received!

Dave

Posted by on

1 Answer

  • Level 3:

    An expert who has achieved level 3 by getting 1000 points

    Superstar:

    An expert that got 20 achievements.

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

  • Neff Master
  • 8,968 Answers

I'm sure your motor has failed.

Sometimes it a broken post inside the motor, if you like to tinker.

Otherwise I would contact Neff's service people for a spare.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Posted on Aug 25, 2008

1 Suggested Answer

6ya6ya
  • 2 Answers

SOURCE: I have freestanding Series 8 dishwasher. Lately during the filling cycle water hammer is occurring. How can this be resolved

Hi,
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
goodluck!

Posted on Jan 02, 2017

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

1 Answer

Microwave turn table quit rotating


With the model number, we may have been able to give you a link to the actual service manual. Without it, we can only give you general answers.
The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again.

If that doesn't work, leave it unplugged for about 5 minutes, then try it again.
You can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.
The turntable pad is used to turn it off for cooking without the turntable, then to turn it back on when you do want to use the turntable.You can find links to helpful exploded view diagrams and part ordering help here.

I recommend that you bookmark that link to your favorites.
The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.

Aug 10, 2013 | Microwave Ovens

1 Answer

Turntable stopped rotating


Sure, if parts are available.
The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

In some brands, you have to cut the motor cover off with snips, then use a screw when reassembling it.
You can find links to helpful exploded view diagrams and part ordering help here.

Apr 22, 2013 | Microwave Ovens

1 Answer

I hv a 24ltr Sharp Carasoul Microwave. Few days back, its plate stopped working, but its heating the food fine. Why has the plate stopped rotating? Will the food be evenly heated even though the plate...


> Why has the plate stopped rotating?

The turntable system typically consists of the motor, the coupler, the turntable support with rollers, and the tray.

Here is a video of how a turntable motor should sound when you rotate it by hand.

If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

To replace either, you need to unplug power, then remove the bottom cover of the oven.

You order Sharp parts Encompass here or call them toll-free at 866-779-5835.

> Will the food be evenly heated even though the plate is not rotating?

No.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Sep 07, 2010 | Sharp R-1480 Microwave Oven

1 Answer

Microwave turns on but doesn't heat. Turntable does not rotate


The magnetron (the part that heats the food) is probably done, they tend to go out if the fuse didn't blow and it usually isn't worth fixing as the cost of the magnetron is almost what it would cost to buy a new microwave.
Sorry for the bad news.
Benjamin

Mar 25, 2010 | Sharp R-930AK Convection/Microwave Oven

1 Answer

Describe your Whirlpool JKP90B0M1BB Micro/Wall Oven combo/ doesn'


Sounds like the turntable motor is burned out or you may need a new coupler which is a plastic piece that sits on the motor shaft under the round glass tray. There is no button to make this work, it should rotate automatically when you select your time.

Jan 24, 2010 | Microwave Ovens

2 Answers

Turntable not rotating


HI, the turntable motor is weak and failing at this point, simply replace this damaged motor. this will eliminate this distraction.

Jul 17, 2009 | GE Spacemaker JVM1640SJ Microwave Oven

1 Answer

Turntable not rotating on my microwave


The first thing I would suggest is a hard reset. Unplug the unit for a minute or so. Then plug it back in, set the clock and try again. If that doesn't work, leave it unplugged for about 5 minutes. You can download your owner's manual here: http://www.miele.co.uk/Resources/OperatingInstructions/M%20625%20EG.pdf On the last page it has the contact information for various countries. You can locate servicers or spare parts. The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray. You can see and hear a video of how a turntable motor should sound when you rotate it by hand: http://www.youtube.com/watch?v=rPSWi_z7M58 If yours is not set to be off via the control panel, and it won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler. We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Jun 11, 2009 | Miele M625EG Convection Microwave Oven

1 Answer

Turntable does not rotate


Hi there,

Well it seems that there is some fault in the turnable motor, turntable system consists of the motor and coupler, turntable support with rollers and the tray.
I have a video link to help you more on this -- how a turntable motor should sound when you rotate it by hand... please follow the below link -

http://www.youtube.com/watch?v=rPSWi_z7M58

If motor grinding... etc., it means you may have a bad motor or plastic coupler.

Post further comments if you need more help....

Good Luck!!

Mar 14, 2009 | Microwave Ovens

1 Answer

Revolving plate no longer rotates . All else works, it continu;es to cook, but we need to move the items of food from time to time


Remove the plate, and check if the square shaped gear that normally spins the turntable is rotating.

If it is rotating, then replace the turntable gear.

If it is not rotating that means that the motor that spins the microwave turntable does not rotate, and must be replaced.

Mar 01, 2009 | Amana Radarange Microwave Oven

1 Answer

My Sanyo microwave oven is six months old. The turntable has stopped rotating smoothly. Its motion has suddenly become jerky and noisy at the same time. I have given it to the vendor who sold it to me, for...


The turntable system consists of the motor, the coupler, the turntable support with rollers, and the tray.

You can see and hear a video of how a turntable motor should sound when you rotate it by hand.

If yours won't rotate or it sounds like it's grinding, etc., you may have a bad motor or plastic coupler.

Since it's less than one year old, it should be fully covered under warranty, as long as the problem is not due to grease or liquid spilled down into the motor.

We're happy to help you with free advice and we'd appreciate your thoughtful rating of our answer.

Nov 29, 2008 | Microwave Ovens

Not finding what you are looking for?
Neff H5642 Convection / Microwave Oven Logo

Related Topics:

630 people viewed this question

Ask a Question

Usually answered in minutes!

Top Neff Microwave Ovens Experts

William Miller
William Miller

Level 3 Expert

8968 Answers

Jaime Hernandez

Level 3 Expert

2292 Answers

Gerry Harvey
Gerry Harvey

Level 3 Expert

1456 Answers

Are you a Neff Microwave Oven Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...