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Re: what wrong with my canon ---- error code= e063-0363
More than likely there is a broken microswitch for the transfer/ seperation unit... here's a lil' tip, the unit runs the wire cleaners during startup and it is not detecting the HP of the T/S Corona Wire Cleaner... between you and me, the wire cleaners do not really do a whole lot to help or correct the image (don't tell cust. that, because engineers put that in to make them feel that they are doing useful maintenance), most techs in the field will just turn the check off in service mode... in service mode select the following Copier/Option/User/W-CLN and set it to a 0. I have seen guys just doing a PM on a unit, and get called back the next day because of the lil'swich... trust me, nothing makes customers feel reassured about their machine then when it throws a E-code the day after a PM... save yourself the time and turn it off.... but you didn't hear that from me...
other possibility is if you had swervice done previously then they may have forgotten to put the screws bac that hold the assembly.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
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[Phenomenon] Error code E075 [Cause] Because of the factors listed below, some problems may occur in the controls to prevent the transfer belt shifting to one side due to malfunctions of the swing motor assembly and in such a case error code E075 gets displayed. 1) Sliding fault of the part A in the Fig.1 2) Deformation of the sheet metal of the swing motor assembly [Factory measures] 1) The resinous material has been added, as shown in the Fig. 2, to improve sliding. 2) The reinforcing sheet metal has been added, as shown in the Fig. 2, to prevent deformation of the sheet metal of the swing motor assembly.
When the error code E075 gets displayed, run checks as described in the Service Bulletin CLC1000-005 (CAUSE OF PROBLEMS BROUGHT ABOUT BY ERRORS OF THE TRANSFER BELT MECHANISM). If the error code E075 still gets displayed even after running the checks, replace the old swing motor assembly with the new type by, following the instructions on removing the transfer belt swing motor assembly described on page 4-50 of the Service Manual.
Affected machines NFH01171 and later PFH00044 and later QFH00129 and later RFH00079 and later SFH00221 and later TFH00127 and later UFH00657 and later
try "*” (Additional Functions) button, then immediately pressing “2” and “8” together, followed by the “*” again. This is known affectionately as the “star-twenty-eight-star” among Canon service techs.
Did you recently clear RCON and tried to due a CCD adjust? The problem could be the that the left side glass retainer changed or mared or has a doc feeder been added or removed. There is a bar code on the under side of it. The part number for the 1000/3100 is FF5-4662-020, the 2400 FF5-8802-000
E020 refers to incorrect operation of toner moter, jammed up toner hopper or motor stuffed....
If toner hopper is overfull, the toner motor worm gear splits as a result of the hopper becoming packed tight. If the hopper is 1/2 full or less, the worm gear splits under normal use.
add toner only when the toner light is lit, right away, and replace toner motor.
After verifying that the toner hopper is working properly, check that the web solenoid is activating. Clean the web solenoid and ensure free action. This has been known to clear an E020.
After verifying that all is well with the toner hopper unit, consider the DC controller.