Question about Kodak EASYSHARE 5500 All-In-One InkJet Printer

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Kodak Easyshare 5300

I cannot get my printer to print from the computer although it has beeen doing this for the last year. It is now printing any text, on a highlighted background in white. It is not printing text in any colour if it is not on a highlighted background. I have Microsoft Vista on my computer. I have looked everywhere that I can through my computer menu and still I cannot get the printer to work properly. Why do you not give purchasers a handbook with this printer as I cannot print the handbook from your web page as the printer is not working properly. Please can you answer this question as soon as possible as it is driving me up the wall.

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Try updating software/firmware first software can be upgraded at www.kodak.com/go/downloads and once you do that update your firmware on the homecenter-> ? (in upper right hand corner)-> maintenance-> Upgrade firmware. If that doesn't fix the problem go to www.kodak.com/go/clear and run the clear utility then redownload the software.

Posted on Sep 03, 2008

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My printer is not printing with all of the colors and there is banding, brand new ink and printheads changed in the last 6 months.


I'm having a simialr problem, I can get my Kodak EasyShare 5300 printer to print pictures just fine, I can even get it to copy & print from the scanner. In both black and color inks. What I can not get the Kodak EasyShare 5300 Printer to do is to print from Microsoft Office Word, or Works for that matter any text document what so ever. I've never had a problem with the printer ever, not even when I upgraded to Windows 7 it printed just fine up till a few months ago and started acting up. At first I thought it was because I hadn't used it in awhile so I replaced both cartridges so they are brand new. Tried my experiment again and it did the same thing, pictures, and copy and print from the printer works just great...text however from the Word programs....nothing but a blank page.

Running Windows 7 - 64 bit Dell Touchscreen, Dual Core Processor. Before you ask...before this incident the Kodak Printer intergraded just fine and worked without incident. Since it is not the printer portion (unless its the printhead), it has to be a software problem...although, I used the disk that came with the printer to re-install it and not from the web just in case that was the problem. Course would installing the web upgraded software be of any assistance? Anyone have any solutions? Thanks.

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press the menu button on the printer and go to clean print head and do a basic clean........make sure you are using genuine Kodak ink cartridges as there are retailers selling refilled and look alike.........if you still have same issue then its a print head issue and call kodak tech support they will replace it for you without any charge....let me know if this was helpful.........

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If you receive a blank sheet after printing text or pictures try deep cleaning the printhead 3x if this doesnt work try calling support at
1-800-421-6699

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1 Answer

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Hello donnam69,

You need to clean the printhead of the printer to solve that issue. Because everytime you print, excessive inks are going to the printhead that's the reason why it's clogging the system up. That's because Kodak printers is using "pigments" as inks that's why Kodak printers are producing high quality prints unlike other printers - a photo printed from kodak could actually last for about 100 years. Now back to your issue, you need to clean the printhead from the printer but not manually. You could clean it by going to the software of the printer namely the KODAK HOME CENTER SOFTWARE. You need to click the "?" mark icon on the upper right corner of the software window then under the General Links select Maintenance then choose Clean Printhead. Do it at least twice and then try making prints. If that still doesn't work try calling Kodak Technical Support Representative: 1-800-421-6699

I hope I have been some of help.

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