Question about Arris SB5100 SURFboard DOCSIS 2.0 Cable Modem (50120900100)

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Ondemand problem my on demand keeps saying,"unable to connect to vod server. reference 204. how do i fix this problem? comcast says it shows that it is working, but it is not.

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  • Anonymous Aug 31, 2008

    will only work on a usb the other jack will not work on this modem

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WHAT U WOULD DO:call comcast or any other company hucked up your comcast at 1800315 name of company or go press add under parenul controls and find ondamand hock up and select scan and i will no maybes or nots it will run ur ondamand baxk up im still tryin to unblock myspace on my computer cause im in cyber school and anyone who knows how to unblock it please have them leave me a message on here step by step instructions ok!!!!!!!!!!!!!!!!!!!Please and THANKYOU!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Posted on Oct 14, 2008

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Web reports back "We are unable to connect to the content you've requested. We apologize for the inconvenience. ... Was trying to watch the boys soccer game tonight ...


If you are/were able to go to other pages with no problem then the issue was with the host of that website that was unavailable, It could have been that program was more popular than they thought and had more traffic than their server was set up for.
Just guessing by the wording you posted this sounds like a very likely explanation.

If you were not able to go to other sites on the web the the problem was on your end, modem lost sync or your provider lost connection to the internet.

Jan 30, 2013 | Zoom Cox/comcast 5350 Docsis 3.0 Cable...

1 Answer

I bought this modem to replace the one I rent from Comcast, and want to connect it to my wireless router. The "Quick Guide" gives directions, but only refers to PC installation, and I have a...


first you need to make sure that the new modem is provisioned (added to your account from comcast). you can do this by connecting your router to the coax cable and plugging it in (like the old modem was) then call comcast and ask them to provision the new modem (they will want you to return the old modem a local office to avoid rental fees on it). once the modem is provisioned.
1. unplug the power to the modem and router2. connect the router and modem the way you had it with your old modem (Ethernet/cat5 connects from port on modem to interent/WAN port on router)3. pug both router and modem back in
all should work now as long as there are no funky (meaning non-default) settings on your router. so, long answer to say, "no, there should be no special settings that are different for your mac"

Oct 17, 2011 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

1 Answer

I have problems connecting to the internet. When I diagnose with windows it says that my computer is correctly configured but the device or resource (DNS server) isn't responding.


1.Open your network connections, If using windows xp click start/run/Type ncpa.cpl hit ok
windows vista/7 click start/search bar/type ncpa.cpl
2.Right click connection you want to connect to and hit properties.
3.Uncheck ivp6 and click on ipv4 to highlight it and hit properties.
4.Ensure obtain ip address automatically is checked as well as obtain dns server automatically. if not check them both and hit ok.
5.If this does not work open your command prompt.To do that click on start/all programs/accessories right click command prompt and hit run as administrator.
6. Once open write the following commands and hit Enter after
1. netsh int ip reset reset.log
2. netsh int ip delete arpcache
3. netsh winsock reset
4. ipconfig /flushdns
Restart your computer
7. If still unable to work, go to Control Panel/Device Manager/scroll down to network adapters/find your network adapter and see if there is an error shown usually you will see yellow question mark or attention mark. If there is right click on your network adapter and hit update driver. If no error shown right click on your network adapter and hit uninstall. Once uninstalled restart your computer again and your computer should recognize your adapter
8. if still unable to access the internet your will need to refer to your manufactor due to bad network adapter. Hope this helps

Sep 09, 2011 | Arris SURFboard SB5120 Modem

1 Answer

I recently purchase comcast internet and cable. I have a motorola surfboard SB5101U cable modem and when I try 2 connect my xbox to xboxlive, it says that my network doesn't have a sufficient MTU setting....


You actually should call comcast and tell them about the issue, They have a backdoor into your modem that they can troubleshoot it for you. The issue with their modems is they are usually locked with some weird password they use.

Usually with a modem or router you can dial an internal page but there system like Time Warner is set to their needs so that they can keep that back-door open.

Comcast phone number is 1-800-266-2278 or 1-800-Comcast same numbers thats just the way they word it on their site.

Oct 21, 2010 | Arris SURFboard® SB5101 Cable Modem

1 Answer

I cannot send mail on my MacBook Pro (Intel) using OS X's Mail program at home using my 2wire; it works at the office on Cable. What's wrong with my settings and is it software or hardware?


You may be using the wrong SMTP address for the Outgoing mail server address for your email service.

If you are not sure what your SMTP Outgoing Mail Server address is, then you can reference this link
below, to locate the Outgoing mail server address of your current email service provider

Link: POP & SMTP Email Server Addresses
---------------------------------------------------------------------
In regards to checking your mail settings in Mac OS X Mail you will need to perform these few steps:

*Launch Mail
• Click on Mail name and select Preferences from
the drop down menu.
• Now select the Account tab.
• Locate your affected email account from the side
bar and from Account Information, make sure
your Outgoing mail server address is correct.
35cc48f.jpg

I am using a .Mac account as an example,
but the same principal applies.

Now if you do find that the Outgoing mail server address for your email service is correct, then the issue may be with the SMTP server for your email service.

One way to determine SMTP functionality however, is to go online and use the web mail page for your email account and send out a test email.
---------------------------------------------------------------------
I would also recommend you make sure your Macbook Pro also has the most current version update.

Apple usually has bug fixes in each of their version updates for the Mac OS X Mail application, as well as other built in Mac OS X applications.

If you are still unable to send outgoing mail, contact your service provider to get more assistance and have them check your SMTP server address, authentication and connection with their Outgoing Mail servers.

Regards,

-Mactechtrainer

Feb 01, 2010 | 2wire (1000-000057-000) Modem

2 Answers

Problem with my Arris Comcast cable modem.


I just had a tech out yesterday regarding this problem on a TM402 - restarts under high network saturation (big uploads or downloads). According to the tech, this is a know issue. Comcast upgraded their network to support multiple carriers (called channel bonding) dynamically. Due to this upgrade, when your modem is demanding high bandwidth for large downloads, essentially, it requests an additional carrier (or channel)...when that request is initiated, the modem's hardware (and firmware) can't connect to more than one channel at a time, therefore, it "gets confused" and restarts itself to attempt to fix the problem. I upgraded to the TM602, and the problem is still there. This is because the channel bonding feature requires a Docsis 3.0 capable modem. The Arris TM702 is the first in the Arris line to offer docsis 3.0. I called Comcast and they are upgrading me to the Arris TM702 (which is a 50M down/10M up service, btw) for an additional $30/month - well worth it for the stability which I require.

As far as Comcast saying that it's fine, call them back with the information I provided, and ask to get you to a tech who can better service your needs...unfortunately, the "tier 1" techs don't have a clue.

Nov 20, 2009 | Netopia (3342) Modem

2 Answers

The internet light is flashing on the rca dcm425 i reset it and the router and still cannot connect but the cable is working and the light just flashes


My RCA DCM425C from Comcast had the same problem when I came home Saturday, 11/14/09 (coincidentally the same day you posted). Had been working fine - cable TV still works fine including On Demand, etc. The Internet light was blinking. Occasionally I'd see it try to work from one light to three or four, but it always came back to one. Called Comcast, they said their side showed "no signal". Sent out a tech today. He replaced the cable modem, reprovisioned it (I guess if I had a backup ready I could have done the provisioning over the phone maybe?)), everything's great. Lasted about a year and a half. When I logged in via http://192.168.100.1, it said it was still in Step 1 of 5 ("Tuning"), and the logs showed a whole bunch of errors on Saturday that stopped after that. Diagnostics would always freeze the built-in web server and require reboot.

Nov 14, 2009 | RCA DCM425 DIGITAL CABLE MODEM (RCADCM425)

1 Answer

Unable to connect VPN using Arris Modem & Comcast Router


hi, mate check firewall settings of your modem/router. Then contact your IT administrator and he should be able to make changes to configurations for you. In most cases if server classify's your connection as unsafe it rejects it.

Jul 17, 2009 | Modems

1 Answer

Can not connect web cam and view outside of home network


Hi,
Try to see your modem config and send the data.
regards

Jan 06, 2008 | Arris SURFboard SBG900 (49402201900) Modem

2 Answers

How to make itouch work with the zoom x6


you have to go to bottom right click the thiung that looks like a computer the y be a button that says fix

Dec 10, 2007 | Zoom X6 (5590) DSL Modem (55900003)

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