Question about Lexmark X6170 All-In-One InkJet Printer
My printer is telling me the color cartridge is missing and it won't allow me to print. I have tried taking it in and out and it does not help. Keeps saying color cartridge is missing. I need my printer---help. Thank you Julie
With your lexmark, the printhead is separate to the cartridge, so you can try cleaning the printhead on the printer with correct pc cleaning fluid and a cotton bud (Q tip is us) see if this helps. It will not hurt to use a wet wipe (baby wipe, not perfumed) and gently clean the gold contacts (points) on the cartridge where it goes into the printer. Post back if no good. For the hp, i believe hp's have the printhead atattched to the cartridge itself (i do not have as much info about hp's) and as you have tried cleaning already (assuming you cleaned as above) you coukd try uninstalling and reinstalling printer. Post back if you nees assistance in this.
Posted on Oct 28, 2008
Call Lexmark. I am having the same problem with my lexmark 2470 and I called their customer support. They are sending me a new cartridge as the cartridge that I have installed may be dried up.
Posted on Dec 18, 2009
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Posted on Jan 02, 2017
Tips for a great answer:
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With the printer turned on, unplug it
Open the top and bring the ink cartridge holder
to the middle
Raise the grey bar and remove the print head
assembly with the cartridges in it
Lower the grey bar with the head missing and
close the top with the head out
Connect the power, wait till the printer wakes
It will tell you to put in the cartridges
7. Restore the print head, close the top and the printer should start working
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