Question about Lexmark X6170 All-In-One InkJet Printer

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Printer won't print-says color cartridge is missing and it is there

My printer is telling me the color cartridge is missing and it won't allow me to print. I have tried taking it in and out and it does not help. Keeps saying color cartridge is missing. I need my printer---help. Thank you Julie

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  • Anonymous Oct 02, 2008

    We are having the same problem. HP Officejet keeps saying "cartridge is missing" but it is not. We have restarted the printer, computer, etc... Cleaned the cartridge contacts, etc... Nothing is working.

  • Anonymous Dec 24, 2008

    I've cleand the cartridge, turned the printer and computer on and off again, and I still get the same message "color cartridge missing" what is the deal?

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With your lexmark, the printhead is separate to the cartridge, so you can try cleaning the printhead on the printer with correct pc cleaning fluid and a cotton bud (Q tip is us) see if this helps. It will not hurt to use a wet wipe (baby wipe, not perfumed) and gently clean the gold contacts (points) on the cartridge where it goes into the printer. Post back if no good. For the hp, i believe hp's have the printhead atattched to the cartridge itself (i do not have as much info about hp's) and as you have tried cleaning already (assuming you cleaned as above) you coukd try uninstalling and reinstalling printer. Post back if you nees assistance in this.

Posted on Oct 28, 2008

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SOURCE: printer won't print-says color cartridge is missing and it is there

Call Lexmark. I am having the same problem with my lexmark 2470 and I called their customer support. They are sending me a new cartridge as the cartridge that I have installed may be dried up.

Posted on Dec 18, 2009

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My Pinnacle Pro 901 is set to print using black ink only but it keeps telling me I need to replace color cartridges and won't print.


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Printer won't print-says color cartridge is missing and it is there


Just a shot in the dark, was it a refilled ink cartridge. I know HP has a problem detecting the remanufactured cartridges from time to time. And too, if it is not refilled cartridge perhaps you just have a bad cartridge.
Oh, of course Julie remembered to pull the tape off of the bottom of the ink cartridge, correct?
Hope this did some good, please leave rating,
thank you kindly.

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