Question about Dell 3010cn Laser Printer

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Streak in color printing only

My Dell 3010cn color printer worked fine for about a year. Then I noticed on the right side of the page there were splotches, and streaks, including on the edge if the printed image (at the right border) the ink steaks off the end of the image.

After some troubleshooting I was convinced I needed a new Bias Transfer Roller. It has take me 6 months to get one. In the mean time printing in black and white is perfect.

When I replace the Bias Transfer Roller, the same results occurred. I can't be sure if the splotches are in the exact same place as with the previous BTR, but it looks close.

I have tried the cleaner of to the side of the printer and that did nothing. It's almost like there's an static charge somewhere on the drum (I assume there is one).

Can you offer any advise as to what the problem is please?

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Try this page from the Dell Community Support Forum. <a rel='nofollow' href="http://www.dellcommunity.com/supportforums/board/message?board.id=A940&message.id=26221&query.id=335768#M2622" target="_blank">Click Here</a>

Posted on Sep 01, 2008

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