Question about Sony Grand WEGA KDF-55XS955 55" Rear Projection HDTV

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Rear projection LCD Image Burn

I've got a Sony rear projection HD LCD TV that's been performing well until today. I have Dish Network satellite service which has a tendency to go out when heavy rain is present. When the signal goes out the image goes to a screen showing a heavy blue box showing the dish searching for a good signal. Well once the dish resumed a proper reception there it was: A faint blue shadow remained regardless the image. I thought this was not supposed to happen with LCD TVs. Is there a fix for this? I saw a DVD that's supposed to fix the problem, but was wondering is this just another scam to get my $40 bucks.

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  • s2seal Aug 22, 2008

    This is a continuation from the original message. The next day the blue clouded image has improved, practically gone. The bottom of the screen has a little blue cloud still showing.

  • dh2supa Feb 25, 2009

    Running letterbox setup creates black/dark strip across the top and bottom of the screen - the bottom is OK but the top has clouded. Looks like the sun visor strip on a car windscreen - have reverted back to center cut but discolouration has remained

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Copy and paste the following link in your browser:
http://ciscdb.sel.sony.com/perl/news-item.pl?news_id=206&mdl=KDF50WE655

You have a problem with your optical block and Sony is covering the repairs. You MUST HURRY as the warranty extension only runs through the end of December. Be sure to rate this answer. Thanks!

Posted on Nov 29, 2008

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Is this tv hd ready?


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rozmyers,

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Thanks for using FixYa and for the great rating. Please consider a testimonial.

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Sony KDF-42WE655 (LCD 42 inch)


I have the exact same problem with my 42" LCD HDTV. When I called Sony "customer support" they told me NOTHING. However, I began researching this issue and found out that Sony knows all about this problem. It's a part called the "Optical Block" and THEY are supposed to reimburse you for the repair! The claim form is on the Sony Website. Here's the link: http://esupport.sony.com/US/perl/model-home.pl?mdl=KF42WE610&LOC=3 Look inside the yellow box on the right and click on: Additional service coverage information for your TV (scribble / line pattern on screen) Hope this helps you!!

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