Question about Whirlpool GS6NBEXR Side by Side Refrigerator

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Whirlpool side-by-side refrigerator ice dispenser

Our 1-year old Whirlpool side-by-side refrigerator won't dispense full-sized ice cubes - only the crushed ice works.  Ice dispenser does not work

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  • tgoss5 Aug 22, 2008

    I did try removing the ice bin, holding down the light button, and trying the dispenser. The crusher button does not move. The dispenser makes a small grinding noise and stops.

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Flashig F 0-1%

Posted on Aug 22, 2008

3 Suggested Answers

fridgetech
  • 473 Answers

SOURCE: Whirlpool side-by-side refrigerator ice dispenser

First pull out the ice bucket and close the door.  Set for cubed ice.  Press the button for ice to come out and listen for a loud clunk noise.  That is the sound of the solenoid.  You can open the door, hold the light switch and press the button and watch for the solenoid moving up and down.  Solenoid is at the back of the freezer in a little square opening where the rod on the ice bucket goes into.  If that solenoid is moving ok then put the bucket back in while the solenoid is in the down position and cubes should work.  If solenoid is not working then it will need to be replaced.  Let me know what you find.

Posted on Oct 14, 2007

  • 409 Answers

SOURCE: Frigidaire Gallery Series Side by Side doesn't crush ice

hi there,

could be that the ice maker arm is getting stuck or may have some frost on it. can you supply the complete model # please?

Posted on Sep 25, 2008

MNTECH
  • 1543 Answers

SOURCE: refrigerator will not dispense cubed or crushed ice it is not locked

If you are sure the control is not on lock, then call for warranty service. Generally, if you have a problem within the warranty time period, a warranty service call will alert the factory to a problem, which if they receive numerous similar reports, can lead to product updates or part design change for your model to fix the problem. This may have already happened, and an authorized servicer would have access to this type of information.

Posted on Apr 19, 2009

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2 Answers

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First pull out the ice bucket and close the door.  Set for cubed ice.  Press the button for ice to come out and listen for a loud clunk noise.  That is the sound of the solenoid.  You can open the door, hold the light switch and press the button and watch for the solenoid moving up and down.  Solenoid is at the back of the freezer in a little square opening where the rod on the ice bucket goes into.  If that solenoid is moving ok then put the bucket back in while the solenoid is in the down position and cubes should work.  If solenoid is not working then it will need to be replaced.  Let me know what you find.

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