Comment by pilon82, posted on Aug 22, 2008
My ipod is making me more sad..The sad face on the screen still appears..When I try connecting the ipod into i tunes , it won't work at all. it keeps saying to visit www.apple/support/ipod.com when i go to the site, there is nothing there to help me. I even spoke to a tech, but aparently he doesn't know much, all he said that my ipod hard drive is fryed..I really don't know what to do..
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The "sad" iPod icon usually indicated that the iPod is having trouble connecting with a computer. This is, in most cases, not a serious issue and can be resolved with a few easy procedures. In most cases the data on the iPod is intact, even if the sad icon was displayed.
Verify the iPod has a charge. If in doubt, allow it to charge for 30 to 60 minutes. Do not remove charging cable. Toggle the Hold switch to the Hold position and back. Then press both the center (Select) button and the Menu (upper part of wheel) for up to 10 seconds. Release the Select and Menu buttons when the Apple logo appears, and quickly simultaneously press the Select and Play/Pause (bottom of the wheel) button. Switch from the electrical plug to a computer connection (if necessary) when the Disk Mode screen appears. The screen should change to the normal "Do Not Disconnect" update screen. Contact Apple about finding a repair service if the iPod will not go into Disk Mode.
If you are seeing a sad face Icon on your click wheel iPod, you may be able to resolve the issue by following the instructions below. What you will need: iPod USB cable USB power apple iPod compatible wall adapter The latest version of iTunes installed on your computer The process remains the same for Mac and PC First you will need to force your iPod into disk mode. To do this you will need to reset the iPod by pressing and holding both the menu and center buttons. Continue to do this for at least ten seconds or until the apple icon appears. (Note: You may only see a blip on the screen, continue to the next step. Keep in mind though that you may need to repeat this process once to twice to force the iPod out of the sad face status.) As soon as you do see the apple icon, remove your fingers and switch to holding both the play and center buttons. Keep holding those until you see a check mark appear on the screen, below it will say Ok to disconnect.At this point your iPod will be in Disk mode. Next open ITunes on your computer and plug in the USB cable to one of the ports on your computer. Now you will connect your iPod to the USB cable. In the left hand column of iTunes you will see your iPod icon; go ahead and click on that icon. In the resulting page you will see the iPod summary. Within this page you will see a Restore button. Click on that button and follow any on screen instructions. Allow the restore to complete fully. When it has you will see that the screen of your iPod will have changed. It will now be displaying a picture of a power adapter being plugged into a standard wall outlet. Disconnect the iPod from the USB cable and connect it to the wall adapter. You almost instantly notice the screen will show a status bar that is showing that it is actually being restored to factory settings. Once that has finished the screen will light up and work as it did before the sad face icon incident. Just as a note: If you have dropped your iPod many times, submerged it in water, or any other extreme damage has occurred; this may not work for you. Mini Tip: If it has been submerged in water though, you can place the iPod in a full bowl of dry rice. Completely cover and leave for at least 24 hours. I personally recommend 48 hours for best results. It is not a guaranteed resolution, but has worked for me in the past.
you may want to try reset your iPod:
1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 10 seconds. You may need to repeat this step.
If you are having difficulty resetting your iPod, set it on a flat surface. Make sure the finger pressing the Select button is not touching any part of the click wheel. Also make sure that you are pressing the Menu button toward the outside of the click wheel, and not near the center.
If the above steps did not work, try connecting iPod to a power adapter and plug the power adapter into an electrical outlet, or connect iPod to your computer. Make sure the computer is turned on and isn't set to go to sleep.
Check this link for some steps that you can do in solving this sad face on yoru Ipod because this sad face only tell us that's there's a hardware problem with the Ipod , after you have done all the step from the link and still have the sad face bettre take the Ipod to a service center and if its still under warranty have it replace, http://www.scribd.com/doc/13035/I-get-the-sad-face-iPod-on-the-screen-of-my-iPod-
The reason a sad face appears is because the hard drive is not being read for what ever reason. Unfortunatly 90% or so need the hard drive replaced. Try these first, with the face down, try to start up the ipod while tapping on the back. A hard drive is designed exatly like an record player and sometimes the arm gets stuck. Also a soft reset (Menu and Middle button at the same time for about five seconds) can often jiggle the arm free. I have also seen low battery's cause sad faces but you would need a wall charger to test this and you would have seen signs of a low battery. Hope this helps.
Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
and hold the Menu and Center (Select) buttons simultaneously until the
Apple logo appears, about 6 to 8 seconds. You may need to repeat this
Tip: If you are having
difficulty resetting your iPod, set it on a flat surface. Make sure the
finger pressing the Select button is not touching any part of the click
wheel. Also make sure that you are pressing the Menu button toward the
outside of the click wheel, and not near the center. If the above
steps did not work, try connecting iPod to a power adapter and plug the
power adapter into an electrical outlet, or connect iPod to your
computer. Make sure the computer is turned on and isn't set to go to