Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

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I can't unlock my Zune.

When i try to turn it by turning from the play and pause button it won't turn on. It only turns on if I plug it in to the computer w/ the usb cable and when it does turn on I press down an it doesn't scroll down it just stays on the same spot

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  • thug1 Aug 23, 2008

    my zune won't unlock i cant listen to my music it only can charge thats it

  • mlexi2003 Sep 20, 2008

    hi hi i have the same problem i can't unlock my zune player it only stays on when i have it charging to my computer .can i get a respond how to unlock it....thanx

  • devw78 Sep 24, 2008

    My Zune will only come on if it is plugged in and then it won't respond

  • buckeye0728 Oct 02, 2008

    I am having the same problem. I can update everything when it is connected but it will not work any of the buttons on the Zune its self

    The lock icon stay in the right bottom corner. I have even restored it and it is still there. Please help

  • Cathie Fehrman Nov 14, 2008

    I have the same problem where my zune only turns on when I plug it into the computer and it still won't let me scroll. It shows the that the lock is closed. I don't recall locking it and I am not for sure how to unlock it since it will not let me scroll.

  • amandaory Dec 21, 2008

    I have the same problem with my 8GB Zune. I bought it last night. Did the software installation, syncing, everything. Swithched the lock back and forth and nothing. Press the on/off button, nothing.

  • jbushing Dec 24, 2008

    it already is all the way to the left, and it still says the device is locked and only comes on when i plug in the usb or headphones

  • lizzys1972 Feb 06, 2009

    I have moved the hold button to unlocked and it still won't work?????

  • Anonymous Feb 14, 2009

    my zune's doing the same thing. its not on hold, and it wont scroll. it only charges. it's so frustrating!

  • cherishm90 Feb 14, 2009

    help!!!! i have the same problem. it is so frustrating!

  • Anonymous Feb 17, 2009

    on my zune i have to switch the lock button at least 4 times intell it actually unlocks

    how can i fix this

  • parms28 Mar 09, 2009

    Please write any solution I have same problem I even opened my zune nothing helped its still locked

  • Anonymous Mar 13, 2009

    ok how can u unlock it, if you broke the unlock key, is there a way?
    please help

  • brianh0913 Mar 16, 2009

    I am having the same issue. For days now, my Zune will lock and unlock by itself. I cannot do a reset cause every time I touch it, it locks. I would be lucky if I pressed the right button to play a song while it was unlocked for a split second. And before anyone asks, yes the slide switch is to the left (which is the unlock position), but the lock symbol at the bottom of the battery indicator switches by itself from lock to pause.

  • sherylgorman Apr 25, 2009

    I have the same problem. It shows locked and is not locked. I have contacted Zune support and "Brian" the supervisor told me that I needed to send it in with $129.95 for refurbishing. What a joke. I have not even used my Zune except about 15 minutes when I first got it. Now a year later ready to take it on a trip .... and it does not work. And, there is absoutely no support from Zune. I am ready to file a class action lawsuit....any interest? From googling this it looks like there are MANY of us involved with a defective product!!!

  • sherylgorman Apr 25, 2009

    Same problem here

  • Anonymous Apr 26, 2009

    zune's **** me off. period. >: it wouldn't work over christmas break, and then it decides to work again. and it's been about 2 months now it hasnt worked, and i was so excited when it turned on today- hopes crushed once it wouldn't respond to any buttons. -_-

  • theresa823 Apr 27, 2009

    my daughter and I each have a zune and they are both frozen.

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It is not that hard, simply move the switch on the to of the zune to the left so that you cannot see any red!!!!!

Posted on Nov 26, 2008

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I just called the Zune support and they helped me with this fix. What I did was Hold the Back Arrow and the top of the Center button at the same time for about 5 seconds. By doing this you will reset the device.

When I did this my Zune turned back on and worked just fine. Hope this helps.

Posted on Feb 06, 2010

  • angel_kymer
    angel_kymer Jul 21, 2012

    Thank you! This worked like a charm and I am up and running again.

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I had this problem and the solution for me was containing with within darthduggan's comment "it is not that hard, simply move the switch on the to of the zune to the left so that you cannot see any red!!!!!"

My button on the top did not show any red, but simply switching it back and forth unlocked the device.

Posted on Mar 17, 2010

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I have had the same problem i just fixed it pop off the slide switch and get a zip tie then use the small end of the zip tie and stick it into the **** at an angle towards the screen and use it to knock the switch to the left it should only take a second XD hope this helps

Posted on Apr 29, 2010

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Call 1-877-GET-ZUNE I just did and requested an operator and told'm that i'm not the only one and i've found thousands of other people online are having the same issue. He put me on hold for a minute and spoke to someone in his office then came back and said yep go ahead and send it to us. I asked if they were gonna send me a prepaid shipping label and he said yea if i want to wait 6 buisness days or I could go on the services.zune.net and print one off if i want and anyways mail it in to them and they'll fix it for free and have it back to me 15 calender days after they recieve it. So I hope this helps i know its frustrating but at least they're admiting blame and are willing to fix them for free. good luck!

Posted on Dec 21, 2009

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The sad part about this is that I had to do what **brad2fire** stated to get the unit to work. Thanks!

Posted on Aug 13, 2010

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I have the same problem. How do I fix this,

Posted on Feb 17, 2009

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  • 2 Answers

SOURCE: I can't unlock my Zune.

My lock switch broke off. so with a paper clip I took off the little plastic under the switch. with that off, i could see the small black toggle switch and i was able to set that to the unlocked position. I cant lock my zune now but the zune works.

Posted on Feb 15, 2009

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