Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player
When i try to turn it by turning from the play and pause button it won't turn on. It only turns on if I plug it in to the computer w/ the usb cable and when it does turn on I press down an it doesn't scroll down it just stays on the same spot
It is not that hard, simply move the switch on the to of the zune to the left so that you cannot see any red!!!!!
Posted on Nov 26, 2008
I just called the Zune support and they helped me with this fix. What I did was Hold the Back Arrow and the top of the Center button at the same time for about 5 seconds. By doing this you will reset the device.
When I did this my Zune turned back on and worked just fine. Hope this helps.
Posted on Feb 06, 2010
I had this problem and the solution for me was containing with within darthduggan's comment "it is not that hard, simply move the switch on the to of the zune to the
left so that you cannot see any red!!!!!"
My button on the top did not show any red, but simply switching it back and forth unlocked the device.
Posted on Mar 17, 2010
I have had the same problem i just fixed it pop off the slide switch and get a zip tie then use the small end of the zip tie and stick it into the **** at an angle towards the screen and use it to knock the switch to the left it should only take a second XD hope this helps
Posted on Apr 29, 2010
Call 1-877-GET-ZUNE I just did and requested an operator and told'm that i'm not the only one and i've found thousands of other people online are having the same issue. He put me on hold for a minute and spoke to someone in his office then came back and said yep go ahead and send it to us. I asked if they were gonna send me a prepaid shipping label and he said yea if i want to wait 6 buisness days or I could go on the services.zune.net and print one off if i want and anyways mail it in to them and they'll fix it for free and have it back to me 15 calender days after they recieve it. So I hope this helps i know its frustrating but at least they're admiting blame and are willing to fix them for free. good luck!
Posted on Dec 21, 2009
The sad part about this is that I had to do what **brad2fire** stated to get the unit to work. Thanks!
Posted on Aug 13, 2010
I have the same problem. How do I fix this,
Posted on Feb 17, 2009
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
SOURCE: I can't unlock my Zune.
My lock switch broke off. so with a paper clip I took off the little plastic under the switch. with that off, i could see the small black toggle switch and i was able to set that to the unlocked position. I cant lock my zune now but the zune works.
Posted on Feb 15, 2009
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