Question about HP Photosmart 3180 All-In-One Printer

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Scanning function I keep getting the message "Unable to create MSXML Instance" when I want to scan. This never used to happen until a few months ago.

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Go to this site
http://support.microsoft.com/default.aspx?scid=kb;en-us;324460

After careful research and reading about this problem and how others have handled it, it seems best to go back tot he source for the fix.Read it carefully and follow directions. Since I do not have any info on your PC or your Op sys, I cannot go any further with helping you, it seems pretty self explanatory however. If you have any problems, let us know.

Good Luck with this!

Posted on Aug 21, 2008

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I have Windows EX, and Lexmark All -In-One 2300. I have tried various ways and followed help suggestions but I am unable to make attachments. I cannot attach from SCAN or from File. Everything OK until...


It sounds like you are combining too problems into one. You can attach any file to an email. However if that file is a type that your computer is not aware of (ie. you don't have software that uses that kind of file) you will get a application association error.

Computers use the last three letters of the file name after the "." to determine the file type....it's also called an extension. This comes from the old DOS days and is still in effect today, (sort of). It's getting increasingly difficult to see the extension of a particular file in Vista for instance.

In any case if you want to scan an image and attach it to an email you must first get the scanned image in a file format that most computers can understand, for instance a .jpg format (JPEG) or .pdf (Adobe Acrobat). You can usually change the file type in your scanning software as an option. Perhaps a "Save As" function exists under a file menu?

Once you get the file in a folder (ie. "My Documents") you can then open your email software, create a new message and use the attach file button, select the file and it should attach.

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First we need to know the operating system installed in the computer.

If you are using XP. Then perform the steps given in the webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00516936&cc=us&lc=en&dlc=en

If the issue still persists then search for the file hpqscnvw.exe(scanning file) and then try to scan from there.

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that's Microsoft XML instance...seems that perhaps your printer is having an interpretation issue? Does this happen all the time, or perhaps on only certain document print jobs?

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