Question about HP Photosmart 3180 All-In-One Printer

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Scanning function I keep getting the message "Unable to create MSXML Instance" when I want to scan. This never used to happen until a few months ago.

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Go to this site
http://support.microsoft.com/default.aspx?scid=kb;en-us;324460

After careful research and reading about this problem and how others have handled it, it seems best to go back tot he source for the fix.Read it carefully and follow directions. Since I do not have any info on your PC or your Op sys, I cannot go any further with helping you, it seems pretty self explanatory however. If you have any problems, let us know.

Good Luck with this!

Posted on Aug 21, 2008

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1 Answer

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First we need to know the operating system installed in the computer.

If you are using XP. Then perform the steps given in the webpage.

http://h10025.www1.hp.com/ewfrf/wc/genericDocument?docname=c00516936&cc=us&lc=en&dlc=en

If the issue still persists then search for the file hpqscnvw.exe(scanning file) and then try to scan from there.

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