Touch screen gives wrong letters when touched

go to settings , keyboards and turn off all of the corections if that dont wotk you have prob. with the touch or some watter damage

The screen needs recalibrating! Go to settings> screen!

You need to re-calibrate the touch screen. It is in the settings menu to reset touch screen. Done.
Cheers,
Embroidery Services
San Diego, CA

We have to connect the printer to the network first, If it is not connected, please follow the below steps.

1. Touch Setup ( ) on the touch screen.
2. Scroll down in the Setup menu, and then touch Network .
3. Scroll down in the Network menu, and then touch Wireless Setup Wizard . The Wireless Setup Wizard searches for networks, and then displays them in a list.
4. Touch the name of your network.
5. If the list does not contain your network name, follow these steps to enter it manually:
6. Touch Enter New Network Name (SSID) .
7. On the on-screen keyboard, touch the appropriate letters and numbers to enter the network name (SSID). NOTE: Make sure that you enter the uppercase (capital) and lowercase (small) letters exactly. Otherwise, the wireless connection fails.
8. When you finish entering the new network name, touch Done , and then touch OK .
9. Touch Infrastructure , and then touch WEP encryption or WPA encryption. If you do not want to use encryption (a security password), touch No, my network does not use encryption , and then go to step 6.
10. If prompted, enter the WEP or WPA key:
11. 1. Touch the appropriate letters or numbers on the on-screen keyboard.
    NOTE: You must enter the exact uppercase and lowercase letters. Otherwise, the wireless connection fails.
12. When you are finished entering the WEP key or WPA key, touch Done and then touch OK to confirm. The product attempts to connect to the network.

Once it is connected to the network or if it is alreday connected, please follow the below steps on the printer.

1. Touch Setup ( ) on the touch screen.
2. Touch Network , touch View Network Settings , and then touch Print Network Configuration Page .

After that, please note the ip address of the printer from this printed page and follow the below steps.
Please click on Start------Control Panel---Printers Folder.
Right-click on the printer icon 8500 series---- click " Properties" , and then click the Ports tab
Click Add Port .

Click TCP/IP port and put (ip address of the printer)

, and then click New Port . The Add Port wizard starts.
Click Next ,
Follow the on-screen instructions to finish adding the port.
The issue will be fixed.

the touch screen is defective, i suggest that you replace the GPS, a new touch screen installed is about $250

I recommend you backup your favorites.

Then attempt a hard reset.

Finally, replace the firmware and system software using webupdate.
Replacing the system software will most likely correct the malfunctioning keying of letters.

I hope that helps.

Try this. Touch Keypad simulates a wireless phone keypad on the touch screen to allow you to enter text, numbers, and symbols just as if you were using a wireless phone keypad. Touch Keyboard simulates a 20-key QWERTY (typewriter) keyboard on the touch screen to allow you to enter text, numbers, and symbols similar to the way you would using a QWERTY keyboard. To use Touch Keypad or Touch Keyboard:  In a program, tap the Input Selector arrow, and then tap Touch Keypad or Touch Keyboard. To type lowercase letters, tap the keys on the dial pad or keyboard. To type a single uppercase letter, tap the Shift key and then tap the corresponding key. To type all uppercase letters, tap the Shift key twice. To change back to all lowercase letters, tap again. To enter a space after the word, tap the Space key. To start a new line, tap the Enter key. To backspace and delete a single character in any input mode, press the Back key. To open the Symbol pad, tap the Symbol key. To change the input mode:  Tap the Input mode key to switch to a different input mode: XT9 (predictive), Multitap (abc), or Numeric (123).

Hope this helps, let me know if this works or if I can help you with anything else.
JimmyC

try to calabrate the touch screen if it dosnt work replace the touch screen part# CSX1085

Do a screen calibration. There are different ways to get to it depending on which GPS you have but that usually fixes problems like that.

You need to calibrate the touch screen. With the unit off press and hold the power button until the calibration screen appears (approx 35 seconds). The follow the instruction on touching the dot on the screen. Once this is done your screen should be OK.