Question about Sony KDS-R50XBR1 50" HDTV

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Sony KDS-R50XBR1 Was wondering about how to address other legal issues with Sony. My 50" purchased 5-28-06, block replaced 3-22-07, and as of now it is in the shop for a power supply and control circuit, 500.00... Anybody got an inside contact?

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Here's the best way to get Sony's attention and possible help.

Send an old fashioned letter to Sony outlining the problems and your concerns regarding your TV. Make sure to prominently indicate that a copy of the letter is being sent to the complaint division at the attorney general's office in your state. After having to settle claims surrounding their optical block (light engine) issues they now understand that failure to address their customer's complaints may result in another judgement against them.

Good luck and give 'em hell!

michtech

Posted on Feb 16, 2009

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Have a Sony TV modelKDS-R50XBR1 and after changing


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Click above links for price info.
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Sounds like your optical block neeeds replaced, my kds-r50xbr1 just started getting the yellow-green haze who knew $3000 t.v's would only last 2 years urghh check out this link to sony and call the (866) 850-8674

http://esupport.sony.com/US/perl/news-item.pl?mdl=KDSR50XBR1&news_id=219

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No video or audio for Sony KDS-R50XBR1


http://esupport.sony.com/sxrdsettlement

Otherwise there is a full recall on all 50XBR1's and 60XBR1's for ANY video issue.
But the bullentin I do have on that is Confidential due to the amount of claims SONY could recieve. But here is a sample of the bulletin.

Models: KDSR50XBR1, KDSR60XBR1

Subject: Optical Block: Warranty Policy and Part matrix by serial number.

Resolution: As part of Sony’s commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor) for optical block replacements on the models listed above until October 31, 2008, regardless of purchase date. Authorized servicers should follow the normal process for warranty claims for this issue.
http://www.hdtvoice.com/voice/showthread.php?t=31861

Dec 04, 2007 | Sony KDS-R50XBR1 50" HDTV

1 Answer

WEGA only show yellow


Hello watts74:

When you turn your tv on, you still get an image of whatever channel you are on, but the background on the entire screen is green/yellow, correct? If so, the problem is the optical block. Read what I posted below on another thread and you should be on your way to getting your situation resolved.

Here is the link to the other thread I mentioned: http://www.fixya.com/support/t157434-green

All the best...



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By nonexpert_s.gif KDS-R50XBR1
Rank: Apprentice
Rating: 0%, 0 votes


If your SONY KDS-R50XBR1 or KDS-R60XBR1 color screen suddenly turns green, the optical block (aka light engine) is the culprit. Don't fret because as "Leadtech" has already posted back on Jul 04, 2007, SONY is aware of this problem and has extended the warranty to replace this very part. Additionally, and aside from the class action lawsuit currently pending in district court, parts and labor for in-house service IS included.

SONY states the warranty as follows:

"As part of the Sony commitment to quality, Sony is announcing that it is extending the limited warranty (parts and labor), in the United States, on the optical block of KDS-R50XBR1 and KDS-R60XBR1 model SXRD televisions until October 31, 2008, regardless of purchase date."

So all you have to do is:

1) Contact SONY Customer Service at (800) 222-7669 or (888) 772-7669 - Hours: Mon-Fri 9:00AM-10:00PM / Sat-Sun 10:30AM-7:15PM EST

2) Provide them with your model (as above) and your television's serial number

3) Tell them your screen color is nothing but green

4) They will provide you with a case number

5) They will ask you for your zip code and provide you with one or more SONY authorized service dealers, and their contact information.

6) You contact the dealer of your choice and schedule an in-house service. Explain to them that your screen is green and you are aware that many, same tv-model owners that have had this same problem, and that the optical block is the problem.

7) The SONY authorized dealer you speak with will schedule and appointment with you, and will provide in-house service.

Regarding the service, it will take about an hour to complete. Not that it is complicated for the technician, but where the optical block is located is that is time-consuming. It sits just "behind" the bottom of the tv screen and in order to get to it, the technician will have to:

1) Remove the bottom back gray cover

2) Remove the replaceable projection lamp located on the left side of the tv (looking from the back)

3) Remove lots of phillips screws

4) Disconnect many plugs

5) Remove 3 chassis closest to the back of the tv before getting to the optical block chassis, which is located up front, just behind the tv screen

Once the optical block is replaced, you will be amazed on correct color results.

Hope this helps...

Oct 15, 2007 | Sony KDS-R50XBR1 50" HDTV

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