Question about HP Pavilion dv6000z Notebook

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Cannot connect to the internet

I purchased a new HP laptop yesterday and I cannot get it to connect to the internet. I have Comcast High Speed Internet and when I try to set it up, it asks me for a user name and password supplied by Comcast. I have no idea what it is talking about and my other computer didn't have the kind of hook up problems. Both the new and old computers are running Windows Vista.

Thanks,

David

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MAC address on a HP Pavilion dv7 laptop
where is it located?

Posted on Dec 19, 2010

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David-
The problem is that the MAC address for your old computer is still in the Comcast database as the "authorized" computer for your service. When you replaced your computer, the cable modem sees a different MAC address, and is considered "not authorized".

Contact Comcast and notify them that you need to update your service with your new computer's MAC address. They will connect to your cable modem via telnet, grab the new MAC address and update their system. At that point, everything will work properly.

Good luck - hope this helps!

Posted on Sep 29, 2008

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Are you running the setup disc provided by comcast to get your email setup?

If you are , you do not really need that disc as it provides useless and often outdated junk on the disc. You should be able to surf the internet by plugging in your Ethernet Cord into the laptop with no problem.

On the issue of the Comcast user name and password, this was originally used at the original configuration of the modem when it is wallgardened.

You can always call Comcast and have then activate the modem for you. You'll need the Mac address at the bottom of your modem to activate it over the phone.

Online Activation usually requires your customer account number. But since it looks like you do not have this data, you will need to call them directly.

Posted on Aug 21, 2008

  • Jason Carver
    Jason Carver Aug 21, 2008

    By the way, here are the Email Server settings for Comcast Email:



    POP SERVER: mail.comcast.net

    SMTP SERVER: smtp.comcast.net



    User Name : Whatever you chose at time of sign up

    Password: password you created at sign up



    Note : Do not add @ comcast.net to your user name or the login will fail.

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  1. Use a different computer and download the drivers from HP website.
  2. http://welcome.hp.com/country/us/en/support.html
  3. Download the network drivers. Download them all so you won't miss any your computer has.
  4. Reinstall using updated driver.
  5. If the driver does not come with an installer. Right click "My Computer" and select "Manage"
  6. In device manager right click network adapter or ethernet adapter and select "Update Driver" when asked for driver point the wizard to either the CD or USB drive you have the new drivers on.
  7. Not all drivers will work on your system but the ones that do will solve your problem.

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