The paper will not feed into the printer,the drive roller that engages the paper turns but does not grasp the paper

Shut down your computer. Pull the plug from the printer to the computer.Wait two minutes. Start the computer and re insert the printer cables. It should recycle and work. f not re-post question.

Thank you for contacting Fixya with your printer inquiry.


HP Color LaserJet 3500, 3550, and 3700 Series Printers - 59.99.00 Error Displayed on the Control Panel Issue

When faced with a 59.99 error, we have found additional ways to solve the issue since the service manual was written.
Error: 59.99.00 Description: An error occurred in the secondary transfer engaging mechanism. Solution

Follow the troubleshooting steps below:

1. Fuser seated improperly. Reseat the fuser.
   NOTE: You may hear grinding sounds from the right, rear of the printer associated with this specific failure also.

2. Faulty secondary transfer engagement sensor. Replace the secondary transfer engagement sensor. (PS16, part of paper pickup/feed assembly)
   

3. Faulty secondary transfer engaging solenoid. Replace the secondary transfer engaging solenoid. (SL4, part of paper pickup/feed assembly)
   

4. Faulty feed motor. Replace the feed motor. (M1)
   

5. Faulty DC controller PCB. Replace the DC controller PCB.
   

6. If the 59.99 error only occurred after removing and reinstalling the paper pickup/feed assembly, what may have happened is that the secondary transfer engaging solenoid SL4 may have become dislocated. See figure below. Verify position of tab on top of solenoid.
   

   Figure (See Link)
   
   h30499.www3.hp.com/hpeb/attachments/hpeb/bsc-413/.../1/343540.em
   Parts associated with this fix:
   

   Pickup/Feed Assm - RM1-0765-070CN).(Includes solenoid & sensor)
   

   DC Controller PCB (RM1-0510-000) DC Controller, CLJ 3500/3550
   

   Primary Transfer Roller Engaging Motor (M-5) RK2-0139
   

   Drum Motor (M-3) RM1-0733Drum motor - Provides power to turn cartridge drums
   

   Delivery Motor (M-2) RK2-0138
   

   Feed Motor (M-1) - RK2-0137 Located on lower left front of main right side plate assembly
   

   Secondary transfer engagement sensor. (PS-10) (Part of Pickup/Feed Assembly)
   

   Secondary transfer engaging solenoid. (SL-4) RK2-0145-000CN
   

   Formatter Assembly Q1319-67903
   
   
   Parts sources:
   http://lbrty.com/Products/HP/parts_hp/pnC3500.html (Very Good Parts Vender Catalog) http://www.feedroller.com/Store/clj3500.php (Parts Vender) http://www.laserprinterservices.com/hp3500/hp3500.html (Parts Vender) HP Customer: To order HP computer parts and printer parts by phone please call 1-800-227-8164 , Monday-Friday, 7:00am to 7:00pm CST.
   Thank you for using FixYa. Hope this helps helps. Please keep us updated and remember to rate this answer.
   

Seems like the rollers are either dirty, or worn out. Probably the latter.
• “Paper jams” on page 68
• “Paper or specialty media misfeeds” on page 68
• “Printer does not feed paper, envelopes, or specialty media” on page 69
• “Banner paper jams” on page 69
Paper jams
Is the jam in the paper
support?
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Is the jam in the printer? To automatically eject the paper:
1 Press to turn off the printer.
2 Press again to turn the printer back on.
The paper automatically ejects from the printer.
To manually remove the paper:
1 Press to turn off the printer.
2 Firmly grasp the paper, and gently pull it out.
3 Press to turn the printer back on.
Paper or specialty media misfeeds
If paper or specialty media misfeeds or skews, or if multiple sheets feed or stick together, try the following solutions.
Check paper
condition
Use only new, unwrinkled paper.
Check paper loading • Load a smaller amount of paper into the printer.
• Load paper with the print side facing you. (If you are not sure which side is the printable
side, see the instructions that came with the paper.)
See “Loading various paper types” on page 21 for information about:
• Maximum loading amounts per paper type
• Specific loading instructions for supported paper and specialty media
Troubleshooting
68
Remove each page as
it is printed
Remove each page as it exits, and let it dry completely before stacking.
Adjust the paper
guides
Adjust the paper guides:
• When using media less than 8.5 inches wide
• To rest against the edges of the paper or media, making sure it does not buckle

Try replacing the pickup rollers

First unplug the printer from power chord.

1. Open the upper front door.

2. Grasping the print cartridge by the hand grip, pull it towards you and slightly up to lift it out of the holder.
3. Then pull the cartridge straight out towards you.
4. Locate the feed roller release lever and gently push it back to release the pressure on the paper.
5. Pull the paper out.

Hope this helps .

Remove the paper cassette and the toner. Turn the printer upside down and look at the feed roller.

It should NOT spin freely, drive tabs may be broken off of the roller shaft.

1. Turn the printer off and open the access cover.
2. Look for any obstructions in the paper path and remove them if necessary. (It is possible to move the carrier assembly with the power off.)
3. Turn the printer on, load some paper, and press the Form Feed button. (On the X83, press the Select button.)
4. Watch the paper as it feeds through and try to determine where the jam is occurring.
5. Check to see if all the rollers are turning.

If all the rollers are turning, there may be something in the feed path that you can't see. Go to step 6.
If not, there is probably a feed motor or a gear problem and the printer may require service.
6. If the paper is jamming under the carrier assembly, you may be able to fix it using the manual feed slot.
7. Turn the printer off.
8. Take a #10 envelope and feed it through the left side of the manual feed slot until it comes right through the printer to the back of the exit rollers.
9. Move it up and down first, and then slowly move it over to the right side. If something is stuck under the black guide plate, this may work it loose.

There is probably a paper jam in the tray feed path. The other situation is that the tray paper pick up roller has become hardened/polished, or the paper tray paper is greasy. First step, take the paper from the tray, and fan it out, so each sheet is separated from the next. try it with jut a dozen or so sheets, change the paper.

Thoroughly check the paper feed path.

If not working, then check/clean the rollers.

You could try cleaning the rubber feed roller with a slightly damp rag, or even having feed assy replaced but you are right probally better off replacing it.

Something probably fell into that tiny pinch of an area where the paper goes. I have found everything from a Tostito crumb to a chip of drywall blocking my paper feed. Flip your machine over, poke it if you have to, and shake it around til the little bugger falls out.