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Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.
I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try
connecting the printer to the wall outlet instead of a surge supressor, then a different wall
outlet, then reset to factory defaults. After that didn't work, they
submitted an replacement order.
On the top of the scanner mechanism, there is a black tab that gets
caught on the underside of the scanner surface, just beyond the glass,
towards you. You will hear a gear grinding sound, that"s the tab getting
caught. either bend the tab down, or remove it. Its on the black cover
that"s on top of the scanner mechanism. Also remove any tape that is on
the bottom of the trailing cable under the scanner mechanism that prevents it
from moving all the way to the left.This worked for me, It drove me nuts till I found out.
This is either a screw, pin, Clip, Slideswitch or button that keeps the delicate scanner head from moving during shipment.
Look for it in the back and on bottom. If that isn't it, then the driver circuit for the stepping/space positioner motor is bad and you need a techie like me to fix... or just get a new AIO for $39.95 from Wal Mart.
Let's try this. Turn power off, unplug the cord from the surge strip or wall socket. Leave unplugged for about 30 minutes, then plug back in and turn on. Hopefully this will fix your problem. Good luck.
Hello I have a little problem my printer print well for scanning it is not tell me what I have to do and the copy too doesn't work properly.
thank you for your help. May God bless you in everything that you udertake in life. keep on