Question about HP PSC 2355 All-In-One InkJet Printer

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My printer is not working

My printer keeps telling me scanner failure turn power off then on. i keep doing that but then it says the same ting again. plz help.

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Try http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=228&lc=en&cc=uk&lang=en&dlc=en&product=422000 (4 XP Only) to remove all software and then install again and upgrade drivers, Creon

Posted on Aug 25, 2008

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How do I solve the "scanner failure power off and on again" message for an h.p. 6110 officjet all-in-one printer/scanner/fax?


Hi Paul,

Scanner Failure usually results in Hardware Failure. However there is one step you can try. Try connecting the printer directly to wall outlet or any other power outlet and the issue should be resolved.

Regards,
Sean

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Do the following, let me know if it clears or not:
  1. Press the On button to turn the printer off.
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  3. Remove all the ink cartridges.
  4. Wait two minutes.
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Install the ink cartridges when prompted.



If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

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2 Answers

Displays " Scanner Failure"


I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps

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I keep getting this error scanner failure.


On the top of the scanner mechanism, there is a black tab that gets caught on the underside of the scanner surface, just beyond the glass, towards you. You will hear a gear grinding sound, that"s the tab getting caught. either bend the tab down, or remove it. Its on the black cover that"s on top of the scanner mechanism. Also remove any tape that is on the bottom of the trailing cable under the scanner mechanism that prevents it from moving all the way to the left.This worked for me, It drove me nuts till I found out.

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My hp psc 750 will print from my computer, but I cannot make a copy. It keeps saying, "Scanner Failure. Turn off and on again." I have done this several times and it still will not make a copy.


My hp psc 750 will print from my computer, but I cannot make a copy. It keeps saying, "Scanne Failure. Turn off and on again." I have done this several times and it still will not make a copy.

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Can you COPY a page?

Are you using the buttons on the printer, or do you work from HP director?

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When I turn the printer on, a rhythmic banging sound starts


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This is either a screw, pin, Clip, Slideswitch or button that keeps the delicate scanner head from moving during shipment.

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1 Answer

I keep getting a scanner failure error


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Hello I have a little problem my printer print well for scanning it is not tell me what I have to do and the copy too doesn't work properly.
thank you for your help. May God bless you in everything that you udertake in life. keep on

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Scanner Failure Message keeps popping up


Here it is all over, with all the steps.

1.Unplug power cable from printer.

2.Hold Cancel and Enter. OR you could Hold Cancel and Black Copy Button. Whichever is easier

3.Then plug back in the power cable, while still holding those 2 buttons.

4.It should turn on, lights blink, then it should say FULL RESET on the little screen thingy .

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