Here are the following guidelines.
1. Insert your sim on your mobile, try to go to your profile and choose general then wait until the signal and network will comes out.
2. Try to check your simcard socket pins if its clean and align,as well as clean the simcard using an eraser from pencil or any.
3. this will turn into a hardware fixing cause might the simcard ic is damage or connected parts related to simcard reader,and with this,you need to visit a mobile service shop near you.
good luck.
Hi
offline mode is probably your phone's way of saying it's in airplane
mode. When your phone's in this mode you can't make or recieve calls or
access the web. Take it back to your service provider's store and tell
them what happened. Either you can get a new phone OR they will try to
fix it.
You can try to fix this yourself by going into your phone's menu and
usually under settings there with be a sub-menu called setup or others.
try to find "offline" or "airplane mode and switch it off
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