Question about HP LaserJet 1012 Printer

2 Answers

HP LaserJet 1012 Printer prints ghost images

Replaced pickup roller, separation pad and transfer roller. Dark area on top and very light duplicate printing below on page. PC will not allow me to access the HP toolbox to clean machine.
Thanks

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  • 2 more comments 
  • av212 Oct 05, 2008

    I ran the hp toolbox "cleaning" mode and it did not help the problem at all.  I still have a dark smear concentrated in the middle of the page, and ghost images repeated lighter all the way down the page. 

  • jedens Oct 13, 2008

    Our printer is printing dark smudges down the right side of the printed page. We can't seem to find the HP Toolbox to run the cleaning utility.

  • jeff1012 Oct 22, 2008

    I am having the same issue - lots of ghost images 1/2 way down the page from where the image is supposed to print and also lots of general smudge / dark haze over the top half of the page. Could it be the cartridge and not the printer?

  • Anonymous Mar 22, 2014

    duplicate printing

×

2 Answers

A new toner cartridge solved the problem entirely.

Posted on Oct 23, 2008

I ran the hp toolbox "cleaning" mode too and it did not help the problem at all. I still have a dark smear concentrated in the middle of the page, and ghost images repeated lighter all the way down the page.

Posted on Oct 22, 2008

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  1. Use the power switch to turn the product off and then unplug the power cord. Figure 1: Unplugging the power cord c00062340.gif
  2. Open the print-cartridge door, and remove the print cartridge. CAUTION: To prevent damage, do not expose the print cartridge to light. Cover the print cartridge or place it in a black plastic bag, if necessary. Also, do not touch the black-sponge transfer roller inside the product. Touching the transfer roller can damage the product.
  3. Locate the pickup roller. Figure 2: Removing the print cartridge, and locating roller c00062341.gif
  4. Gently release the small, white tabs on each side of the pickup roller by pushing them away from the roller, and then rotate the pickup roller toward the front. CAUTION: Use gentle pressure to release the small white tabs to avoid breaking them. Figure 3: Releasing the tabs c00062342.gif
  5. Gently pull the pickup roller up and out. Figure 4: Removing pickup roller c00062343.gif
  6. Perform one of the two following options:
    • Cleaning the pickup roller:
      1. Dampen a lint-free cloth with isopropyl alcohol, and scrub the roller.
      2. Using a dry lint free cloth, wipe the pickup roller to remove loosened dirt. Figure 5: Wiping the pickup roller c00062344.gif
    • Removing the new pickup roller from its packaging.
  7. Position the cleaned or replacement pickup roller in the slots on the pickup roller frame. NOTE: Circular and rectangular pegs on each side prevent incorrectly positioning the pickup roller. Figure 6: Positioning pickup roller c00062345.gif
  8. Rotate the top of the pickup roller into position until the white tabs on each side of the roller snap into place. NOTE: Touching the transfer roller can damage the product. Figure 7: Reinstalling the pickup roller c00062346.gif
  9. Reinstall the print cartridge and close the print-cartridge door.
  10. Plug the product in, and then use the power switch to turn on the product. Figure 8: Plugging the power cord in c00062347.gif
  11. Use the power switch to turn the product off and unplug the power cord. Figure 1: Turning off power and remove power cord c00062407.gif
  12. At the back of the product, unscrew the two screws that fasten the separation pad and frame to the product. Figure 2: Unscrewing the separation pad c00062408.gif
  13. Remove the separation pad and frame. Figure 3: Removing the separation pad c00062409.gif
  14. Perform one of the following two options:
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    • To replace the separation pad: Remove the new separation pad from its packaging
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  16. Plug the product in, and then use the power switch to turn on the product. Figure 5: Turning the product on c00062411.gif

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