Water leaking into tray while coffee is brewing. tray needs emptying after 3 shots. now it is going through the cycle but no coffee is coming out. steam works fine

A. Prepare
Step 1: Make sure you have 48 ounces of white vinegar on hand. You will also need an empty sink and a ceramic mug (Do not use a paper cup.)
Step 2: Empty the water in the water reservoir
B. Fill and Clean
Step 1: Pour the vinegar into the water reservoir and fill it to the top edge of the clear viewing area.
Step 2: Place a ceramic cup in the drip tray and run a brew cycle. DO NOT USE A K-CUP...just press the large cup button. Pour the contents of the cup into the sink.
Step 3: Repeat the brew process until the water reservoir is empty, pouring the contents of the cup into the sink after each cycle. Remember to open and close the lid between each cycle.
Step 4: Now fill the reservoir with fresh water and let the brewer stand for 4-hours while it is still on.
C. Rinse
Step 1: Ensure the water reservoir is filled with fresh water.

Step 2: Place a ceramic cup on the drip tray and run a regular brew cycle. Once again, DO NOT USE A K-CUP...Pour the contents of the cup into the sink.

Step 3: Repeat the brew process until the water reservoir is empty.

Step 4: You may need to perform additional brew cycles if you notice any residual taste.

VPS/VPR (VP17-3 are the same except it has 3 lower warmers) are pour over brewers. Like the 12 cup brewers you find at home, they need to be filled with 12 cups of water (a full pot), heated and then peculated over the coffee grounds and collected in a decanter.
BUT there is one main difference! The VPR and similar COMMERCIAL coffee machines are quick brewers. They usually have a pre-heated pot of water stored inside the machine.
* VPR's and similar machines REQUIRE a pre-fill and heating period prior to brewing. This means it's sitting on a level table and filled with water until water sprays from the brew head. At this point the unit is plugged in and the heater is turned on (there may be some water discharge from brew head as the water expands). Ready light will come on in about 15 mins.
* To Brew; Place coffee grounds in filter, place in funnel and brew head, clean empty decanter under funnel, slowly pour one full decanter of water (cold or hot) into brew tray. Do not overflow tray. Allow water level to sink before adding more water. Only fill with one pot as an equal amount will come out the brew head and funnel.
* Make sure the decanters are all the same size. do not mix a 12 cup pot with a 10 cup pot. One will over fill and the other will under fill. Make sure they match (in cup volume) FYI; Thermo Air pump pots are usually bigger than one pot. Typical filling only to 3/4th of the container. (I think most are in 2.5 to 3 liter sizes)
* If your not getting a full pot then the brewer was partially empty. The second brew (if done within the next hour) should come out full.
* If your still not getting a full pot then the water is leaking or is boiling off. Does it always steam from the top? Thermostat is shorted. Unplug the brewer and call vendor for service.
* Final; If your unplugging when not in use. Then follow the Pre-heat instructions mentioned above prior to plugging the brewer back in. If the tank has been emptied at night or dried up after an idle week. Then there is a chance you may over heat and blow the thermal fuse. Or at best have a half pot short brew as the water dried up.
* Note leaving the brewer plugged in without brewing daily is not a good idea. The water evaporates and eventually drys out the pot. Takes about 1-2 weeks but it does blow the fuse(s) and the unit will need service.
* Final; Follow the Bunn set up and care instructions (manuals from Bunn.com for down loading. *FREE*)
Aloha, ukeboy57

VPR has a semi-sealed tank that keeps +1 pot of water heated and ready to brew. Pouring in a full pot of cold water will fill the top tray and allow a slow trickle of cold water into the top which forces hot water to over flow into the brew basket. This continues until all the cold water drains into the heater tank. So the brew is matched volume per volume. UNLESS the tank was empty or not filled prior to brewing. Follow the brewing instructions from Bunn (on line for *FREE* download at Bunn.com)
* If it leaks (from the bottom) only when you pour in water. Then your pouring it too fast and over flowing the fill tray. slowdown, watch the level in the tray. do not fill past the lid.
* If it leaks just sitting (not brewing) then there is a hole in the tank. Call for service.
* If it leaks after filling the tray half way. then the top of the tank has a leak, loose, cracked, or missing gasket. There is quite a few gaskets on the lid. Call for service.
* Final; Leaks are always bad around electrical equip. Best to unplug and call for service to be safe.
Aloha, ukeboy57

PS, Check the pots in the office. Make sure they are all the same size. Decanters come in 3 sizes; 10 cup, 12 cup (standard), and 3L (3 litters). Check the decanter brand as each brand is a bit different in size. All metal decanters are usually very small (8 cup). What ever size you use, just make sure they are all the same.

VPR is a pour over "Volume Displacement" brewer. Required to completely fill the inner tank and heat prior to using brewer. BEFORE plugging in unit, water must be poured into upper tray and with brew funnel and empty pot in place. Keep pouring water into top fill tray until water drips out of brew funnel. Plug in VPR and allow it 15-20 mins to heat up. leave the pot as there may be additional water dripping. Remove power if there is any water spilling out from other places like the top pan cover or bottom of machine. With the initial heating done, take a full pot of water and slowly pour into the top filling tray. HOT steaming water should come out of the brew funnel to fill the (empty) pot. Prep is done and the machine can be used to brew a pot after 10-15mins of reheat time.
*** the machine you have needs to be checked for leaks in areas mentioned above. Water should only come out of brew funnel (if not present then the brew head or if that is missing then the brew pipe. All will need to be replaced prior to brewing.) Leaking under machine is an indication of leak(s) in pour tray,tank,tank cover, gasket, probe gasket. This machine like any used equipment should be checked out by qualified tech prior to use. Be aware that coffee vendors sometimes rent or loan brewers to customers.

Your b60 may need to be descaled. There might be scale built up on the water level probes in you machine. I have listed the directions below:


Brewer De-Scaling Instructions
Brewer Model: Elite B40 ' Classic B44
Special Edition B60 ' Platinum B70
To begin, you will need the following:
• 48 ounces of undiluted white vinegar
• Large ceramic mug (do not use a paper cup)
• Access to an empty sink
PREPARE
Step 1:
Empty the water in the Water Reservoir.
Step 2:
Disable "Auto Off features."
FILL AND CLEAN
Step 1:
Pour approximately 48 ounces of the vinegar
into the Water Reservoir.
Step 2:
Place a large mug on the Drip Tray Plate and run a brew cycle.

DO NOT USE A K-CUP
, just press the BREW Button. Pour the contents of

the large mug into the sink.
Step 3:
Repeat the brew process without a K-Cup until"ADD WATER"

is indicated.
Step 4:
Now let the Brewer stand for at least 4 hours while still on.

Step 5:
Discard any residual vinegar and rinse the
Water Reservoir thoroughly.
RINSE
Step 1:
Ensure the Water Reservoir is filled with fresh water.

Step 2:
Place a large mug on the Drip Tray Plate and
water brew cycle. Pour the contents of the
large mug into the sink.
Step 3:
Repeat brew process until "ADD WATER is indicated.

Step 4:
You may need to perform additional water brew
cycles if you notice any residual taste.
NOTE:
If "DE-SCALE" is still displayed after
completing the procedure, repeat the
descaling procedure above.

From http://www.keurig.com/customer-service/brewer-registration-and-support/~/media/Files/Keurig%20Brewer%20Manuals/De-scaling_instructions.ashx
To begin, you will need the following:

• 48 ounces of undiluted white vinegar
• Large ceramic mug (do not use a paper cup)
• Access to an empty sink

PREPARE Step 1: Empty the water in the Water Reservoir. Step 2: Disable "Auto Off" features.
FILL AND CLEAN Step 1: Pour approximately 48 ounces of the vinegar into the Water Reservoir. Step 2: Place a large mug on the Drip Tray Plate and run a brew cycle. DO NOT USE A K-CUP, just press the BREW Button. Pour the contents of the large mug into the sink. Step 3: Repeat the brew process without a K-Cup until "ADD WATER" is indicated. Step 4: Now let the Brewer stand for at least 4 hours while still on. Step 5: Discard any residual vinegar and rinse the Water Reservoir thoroughly.
RINSE Step 1: Ensure the Water Reservoir is filled with fresh water. Step 2: Place a large mug on the Drip Tray Plate and water brew cycle. Pour the contents of the large mug into the sink. Step 3: Repeat brew process until "ADD WATER" is indicated. Step 4: You may need to perform additional water brew cycles if you notice any residual taste. NOTE: If "DE-SCALE" is still displayed after completing the procedure, repeat the de-scaling procedure above.

Descaling removes the deposits left behind from hard water. These mineral deposits will slow heat transfer if not removed from the heating element. To descale the coffee maker, use 48 oz of undiluted vinegar (household strength) and have a large ceramic mug to hold the output. Empty any water in the reservoir. Pour vinegar into the Water Reservoir and fill to the top of edge of the clear viewing area. Place a mug in the drip tray and press the Large Cup Button. (Do not use a K-cup.) When the brew cycle finishes, pour the contents of the mug into the sink.

Repeat the brew cycle until the reservoir is empty. Open and close the lid between cycles. When the reservoir empty, fill with water and let the coffee maker stand for 4 hours with the unit ON. After four hours, rinse the coffee maker by doing several brewing cycles (again without a K-cup). Discard the liquid after each brew cycle and repeat until the reservoir is empty.

You may need to perform additional brew cycles if you notice a residual taste.

For more information, including a pdf with the directions for descaling of the coffee maker, see http://www.keurig.com/customer-service/brewer-registration-and-support/frequently-asked-questions .
I hope this helps.

Cindy Wells

OK, so this is a problem with your brew unit. The unit is not cycling correctly to tell the water to come through.

We had another problem like this just this week.

The wat we fixed it was 1) Give the Brew Unit a really good clean. 2)Make sure the Brew Unit can complete a cycle - manually rotate the brew unit components through a cycle 3) Lubricate the Brew Units moving parts if necessary using some Saeco or Other Food Grade Lubricant

Then try watch a complete coffee cycle by leaving the side door of your machine open, and tricking the micro switches into thinking the door is closed by engaging them with some card or something similar.

Let us know if this does not resolve your issue.

Paul from Coffee Shrine
Saeco Coffee Machines

Per Pages 9 and 10 of Keurig Model B40 Use and Care Guide,
1) turn off the "Auto Off "feature
2) fill empty water reservoir with 48 ozs of undiluted white vinegar.
3. Place ceramic cup on the drip tray and run a brew cycle. Do not use a K-cup!
4. Press the large mug Button
- let Keurig coffee maker fill mug with vinegar & empty in sink.
5. Repeat brew process until water reservoir of vinegar is empty. (remember to open and close lid between each cycle so large mug Button will flash.
6. Rinse the water reservoir thoroughly and fill with fresh water.
7. FINAL STEP RINSE CYCLE
a) place a ceramic cup on the drip tray
b) run regular brew cycles WITHOUT using a K-cup.
c) pour rinse water into sink each time.
d) repeat brew process until water reservoir is empty.
d) perform additional rinse cycles if you notice any residual vinegar taste.
e) if the red "De-scale" light remains illuminated after completing descale and rinse cycles, repeat the descaling procedure above.
Otherwise - you're good to go!