Question about Konica Minolta magicolor 2490MF Laser Printer

5 Answers

2490MF I am unable to get this printer to work with a netgear wgps602 wireless print server. I have tried several installs and re installs of both printer and server software. The PC sees the print server fine but I cannot print. I have tried both USB and Cat5 connection to no avail. Also tried fixed IP's and using DHCP nothing works I am convinced there is a problem with printers network port but then if I use a usb in the print server it doesn't print either although it does find the printer but says it has no paper (which it does) spent 2 frustrating days on this and I have been doing IT for 28 years. Any Ideas gratefully received. John K

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  • 2 more comments 
  • John King
    John King Aug 22, 2008

    Not sure what relevance advice has as printer is installed and working fine on a direct connection. does not relate to my problem

  • John King
    John King Aug 22, 2008

    Wireless print server attached to Wireless AP . print server is picked up ok by the network but attached printer not seen.

  • John King
    John King Aug 22, 2008

    I do have a cable tester and all cables are ok. printer works fine directly connected. print server is seen by configuration software but although accepts printer it gives a message "No Paper" which is false. thanks for all your advice so far guys, As I said have been IT engineer for long time so please talk as technical as you like. I still lean towards some sort of TCP/IP problem but TraceRt and angry IP show no obvious problems.

  • John King
    John King Aug 26, 2008

    Many thanks for all you suggestions.I have now solved this problem. For some reason after setting up local tcp/ip port if I selected the 2490 from the list of printers it would not work, but if I just picked Minolta network printer all works fine. once again thanks for suggestions.



    John K

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5 Answers

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  • Konica Minolta Master
  • 1,879 Answers

Checklist:

>printer driver installed at computer
>print server ? do you need to install a computer driver for it? supposed to work independently on the network.
>give the printserver a static IP configure properly the wi-fi or ethernet connection - ping it
>use the printserver's USB (for the printer) port
>delete all the printers icon in your computer
>use add a printer wizard point to the static IP
>open the printer's property page and choose from LPR or RAW

Posted on Aug 22, 2008

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  • Master
  • 928 Answers

There are times when a printer will really not work with a print server. Ive been doing print servers for 4 years now almost everyday and i cant explain it as well. Although the problem happens 90% of the time on multifunction printers. Most likely because they are built to be bidirectional and work best as so while normal printers do not necessarily have to be bidirectional. Although Netgear is not gonna up and say that it does not work. They will tell you first it must be the unit or the printer, everything else other than it just simply aint gonna work.

Posted on Aug 22, 2008

  • Thomas Lim
    Thomas Lim Aug 22, 2008

    Sample: I tried a 4 units of a Linksys WPS54G on 2 each of 2 different printers 2 works and 2 did not work on all (same model). We did everything we could possibly think of and it still didnt work. Finally i found out it had to do something with the power output of the printer on the USB not being able to reach the print server. Known issue with the printer. So you can check that as well.

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  • Master
  • 6,487 Answers

Is the print server wired to a router or wireless>? if its wireless and you have a wireless router, The only problem there is the wireless settings of the pr9ont server and the router is not matching..
But if the print server is wired to a router, just power cycle the printer server then try to print...

Hopefully your printer and print server are compatible because not printer is compatible with a print server..

Hope that helps......

Posted on Aug 21, 2008

  • Mark Gil
    Mark Gil Aug 26, 2008

    NO problem, good to hera that from you that problem has been solve, feel free to contact us back in the futire for further help...



    Thank you also for contacting us...

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  • Master
  • 623 Answers

Start menu
right click my computer
properties
hardware
device manager
?printer
scan for hardware changes icon

Posted on Aug 21, 2008

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  • Konica Minolta Master
  • 19,396 Answers

Check that you do not have a firewall working. Set the printer by inputting the Ip or printer name when installing, do not browse for printer.

Posted on Aug 21, 2008

  • 1 more comment 
  • Ginko
    Ginko Aug 21, 2008

    First ensure that the printer is not faulty by connecting it as a local printer, if you cannot set printer to work as local then the printer may be faulty.
    Once you ensure the printer is working locally disable all firewalls, including router firewall, to understand if it is a firewall problem.
    Use Netgear printer server own software to install network printer, if it can see the printer it should be able to print, unless there is a firewall in the middle, or printer is faulty.
    Check also cables, bet you do not have a cable tester, try replacing them to test if they are ok.


  • Ginko
    Ginko Aug 22, 2008

    If your printer server software can see the Netgear printer server (which is a small router) then you do not need to ping your printer, or traceroute etc., as the printer server is obviously on the network, and is giving out an IP for the printer.

    The first thing you need to do is ensuring that printer is working locally, you told us printer is fine on direct connection.

    If printer is wireless second step is checking that printer is working on network cable connection.
    Connect printer to server using USB, ethernet cable or parallel.
    Connect printer server to computer or router using RJ45 ethernet cable.

    Ensure you disable all firewalls both window firewall and eventual router firewall when you buid your network.

    It will be useful if you can give us a description of your network architecture.

    For example

    Netgear printer server to printer : USB connection
    Netgear printer server to PC : Ethernet cable
    Netgear printer server to Laptop : Wireless
    LAptop to Additional router with WAN (broadband) : wireless
    PC to Additional router with WAN : Ethernet LAN cable



  • Ginko
    Ginko Aug 26, 2008

    Thanks for using Fixya.

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