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I have recently bought a new laptop which is run on Vista. My printer is an HP 1317 which I can scan with on my desk top, but cannot do on the laptop. I can print ok but cannot find anything to let me open the HP Director, which is on the desktop of my PC but does not appear on the new laptop. PC world say they have updated the HP software on my laptop, but I still can't scan documents

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Go to : http://welcome.hp.com, and see if they have an updated HP DIRECTOR, or maybe a VISTA PATCH you may have to install. If you can't locate either on the HP SUPPORT page, contact HP TECHNICAL SUPPORT on the same page, and they may have a solution for you.

Posted on Aug 21, 2008

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Posted on Jan 02, 2017

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