Hi,
You can try to run a full virus scan in Safe Mode. To access it, you will either press F8, or Del (depends on what key was designed on your computer to access the Advanced Boot Options), after getting the Advanced Boot Options, select Safe Mode an press Enter key.
If your antivirus software cannot detect any virus, it was either not updated or was disabled by the virus. You need to contact your antivirus company to get help with manual virus deletion.
However, if you don't have any antivirus installed I suggest to just wipe everything off from the harddrive and start from factory settings.
Hope this helps.
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Hello,
Do you want to remove an anti-virus program that came with your computer or that you installed yourself?
Or is the 'anti-virus' program one that just suddenly showed up and that you have not seen before?
If it is the later then the 'anti'-virus' program is actually a virus!
Let us know.
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