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If it's a wireless one: The battery pack may have a broken power cable inside the guitar or the power switch could be faulty. If it's a minor fault like that and the shop won't replace it then it is definitely worth opening up to check for obvious faults.
The only solution I know is the one I tried when I had the same problem. One thing about the guitar controllers is that they are touchy & when you really get into the game, it's easy to pull the neck a bit. From the 2 wireless controllers I have, I have found that when you do this, it loses connection until you unhook them from each other & re-snap them back; then re-sync it. Just be sure to watch how hard you're pulling on the neck of the guitar. If that's not the case, then you may simply have a bad connection in your guitar.
make sure youhave both the guitar and the wireless control plug is turned on. it the problem persists tryturing on your ps2 with it open then close it click browser and a cd with your memory card should show up click the cd and try detecting your guitar that way