Question about Xerox Phaser 3200MFP/N Laser Printer

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Xerox Phaser 3200mfp Memory Issue

Hello,

We have a Xerox 3200MFP that until recently was functioning perfectly. Whenever we attempt to fax anything, we get an LCD error message that says "Memory Full".

Going into the menu > maintenance > clear memory, I get another error message that says "Function Impossible". I have searched through Xerox's site, google, and have even called xerox's tech support with nothing to show for it. The printer is outside of the 30 day return policy from office max and Xerox says they will replace it if we pay for shipping.

I've also tried downloading utilities from Xerox only to get cryptic error message on trying to run them. I tried downloading their latest firmware update, but the only way (that I know of) to update it is through their software, which does not function.

Anyone familiar with this printer at all that can help?

Posted by on

  • cciencin Aug 21, 2008

    Yeah, their response was send us the broken printer, we fix it and send it back, or send you a new one, and you also have to pay for shipping.

    I was just wondering if there was a trick to this before I had to deal with Xerox.


  • Anonymous Mar 21, 2014

    My xerox 7655 boots up with a service message saying system is unavailable attempting to restore system, and then sits there for hours. i tried to factory reset it but it doesnt allow me to pull up any options under the tools menu but the printer calibration. Also many of the other options are unresponsive or missing selections. how do i fix this?

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Memory Full Message Clear the Memory
There are several features that can be selectively cleared from the machine's memory. See the table below for additional information.
List of Features Feature Description Clear All Mem. Clears all of the data stored in the machine's memory. Paper Setting Restores all of the Paper Setting options to the factory default. Machine Setup Restores all of the Machine Setup settings to the factory default. Copy Setup Restores all of the Copy Setup options to the factory default. Fax Setup Restores all of the Fax Setup options to the factory default. Fax Feature Cancels all of the scheduled fax jobs in the machine's memory. Advanced Fax Restores all of the Advanced Fax options to the factory default. Sound/Volume Restores all of the Sound / Volume settings to the factory default. Sent Report Clears all records of sent fax jobs. RCV Report Clears all records of received fax jobs. Address Book Clears the speed dial and group dial numbers stored in the machine's memory. Scan Journal Clears the information on Network Scan sessions stored in the machine's memory. To clear a feature from memory:
NOTE: Make sure all fax jobs have been completed before clearing the memory.

  1. Press the [Menu] button on the Control Panel until 'Maintenance' is displayed on the top line of the Display Screen.
  2. Press the [Left] or [Right] arrow button on the Control Panel until 'Clear Memory' is displayed.
  3. Press the [Enter] button on the Control Panel.
  4. Press the [Left] or [Right] arrow button until the feature to be cleared is displayed.
  5. Press the [Enter] button. The feature will be cleared from memory.
  6. If necessary, repeat steps 4 and 5 to clear another feature from memory.
  7. Press the [Stop / Clear] button on the Control Panel to return to the Standby mode.

Posted on Oct 20, 2008

  • MicroConnect Feb 10, 2011

    !!SOLUTION!!

    Remove the toner, shut door, turn printer off then on. This will say "Install Toner"

    You can then access the clear memory function as above.

    After clearing all replace the toner.

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I've reinstalled the firmware with no success. I have tried repeatedly to clear the memory via the LCD user interface (there is no software solution to this). The message I get when trying to clear the memory is "Function Impossible".

Posted on Aug 22, 2008

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Do you have the receipt for the machine? You have a 1 year warranty from Xerox on that machine, Here is the copy and paste from the warranty information on the Xerox website.

Xerox warrants that the Phaser 3200MFP product and its Consumables, Routine Maintenance Items, and Options/Upgrades (related items) will be free from defects in materials and workmanship for the periods set out below:
Product: a period of one (1) year from the date of shipment.

Posted on Aug 21, 2008

  • Rick Kasper Aug 22, 2008

    What your describing shouyld fix itself with a memory clear. Sounds like the firmware is goofy. have you tried to reinstall the firmware?

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