Question about Microsoft Windows Vista Home Premium with Service Pack 1: Windows

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Hello folks i tried that.the truth is either from computer or device manager ,tr methodhe dvd drive has disappeared..what can i do.i have removed the upper lower filter from the other method. gypo3 (aspire5520)acer

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  • Jason Carver
    Jason Carver May 11, 2010

    Hi gypo3, Welcome to the FixYa Site!

    Its cool you are posting questions requesting help , so please try to reply to your existing thread in the future rather then create a new problem so those who read through the solution listings can find your problem easily and not contribute to a new thread building on an original solution.

    FYI, Here is your original thread:

    Good Luck :)


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How to repair this microsoft windows vista home premium for back the normally function and how to change the language this microsoft windows italian to english. Thanks
rlts23 (aspire7720G) acer

Posted on Oct 02, 2008

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My disc wont run


Make sure that the CD/DVD drive is detected in the windows explorer or in my computer. If not then follow the steps in this link

If same thing, uninstall and reinstall the driver for the CD/DVD drive. Go to control panel (classic view or small icons)/device manager/DVD category. Expand the DVD category in the device manager and uninstall the driver and restart the PC to reinstall automatically the driver.

Good luck.

Mar 15, 2011 | Operating Systems

1 Answer

Hello My Hp pavilion dv2000 is ready for vista but nowadays i install windows 7 home edition and after install my cd/dvd rom icon don't show in my computer. i try to solve this by removing disk drive...

Go to Control Panel-->Administrative Tools-->Computer Management
Your CD/DVD rom would be listed there... Just right click on the DVD rom and select"Change drive letter and path". Then select "Add" and change the drive letter..

Oct 06, 2010 | Operating Systems

1 Answer

Dvd/cd drive is not shown in my computer

1) Veify its listed in device manager? To check that Right click on My computer and got to manage.There you need to click on device manager.On right side, check whether you are able to see CD/DVD listed. see the pic


If its not listed you need to reconnect the power supply.
If its listed and still not working, check the IDE or Sata cable to connected to it.Refix it.

If you are seeing an yellow mark near CD/DVD drive you can download microsoft fixit from

2)Verify that the CD/DVD drive is detected by the BIOS when the computer starts

You can see how to access bios at

3)Verify that the CD/DVD drive has a drive letter assigned in Disk Manager


a. Click Start, and then click Run. Or click Start Search.
b. Type “diskmgmt.msc” (without the quotes), and then press ENTER
c. Verify that the CD/DVD device is assigned a drive letter (for example, “D:”)
d. If the device does not have a drive letter, then right mouse click on the CD-ROM (highlighted in red above), and select Change Drive Letters and Paths
e. Click Add, click Assign the following drive letter, and then click a drive letter from the list

4)Uninstall & Reinstall the DVD/CD-ROM drive in Device Manager

a. Click Start, and then click Run. Or click Start Search.
b. Type “devmgmt.msc” (without the quotes), and then press ENTER
c. Double click to expand DVD/CD-ROM drives
d. Right-click on the name of your DVD/CD-ROM and click Uninstall
e. Select OK to the Confirm Device Removal (Windows XP) or Confirm Device Uninstall (Windows Vista) dialog
f. Right mouse click your computer name and select Scan for hardware changes
g. Close Device Manager

f: Click OK twice, and then close Disk Management

If all these not solved your issue you can have a look at

Aug 19, 2010 | Operating Systems

1 Answer

Cd not working on my compaq laptop .spins then cuts out

Hello there,

Now what I understand is that, you have the CD seated inside the drive and it starts rotating and then it stop's, Lets try the possible steps to get the issue resolved.

Now another important thing is that, you will need to check with another CD not a DVD to see if that works and based on what you have posted, we kind of come to a conclusion that it might be a problem with the Drive itself, so please check and see if it can read a CD, Once you are done performing the step try using a LENSE cleaner and see if that resolves the issue.

Now once you find that you DVD drive reads CD but not a DVD we can say that the hardware itself has a problem, However if it does not read any of the Disks then there is an issue with the lense and please use a lense cleaner as adviced. If not please check for the step's below to check the drivers.

Now the first thing is to check if the drivers for the device is workinf fine.

Go to my computer, which should be in start or you might have it on you r desktop aswell.

Right click on my computer, go to properties, and then in the hardware tab you will find device manager.
The easiest way is to use the run command, That is go to start- run- type- devmgmt.msc and key in ENTER, you should see device manager.
Right click on My computer- Click on manage- Then select device manager from the list of options you will see on the LHS( Left hand side).

Now Presuming we have reached Device Manager, The next step to be performed is to check if you have the CD/ DVD drive working effitiently or not, How we can do it is by following the step's below:

Go to Disk drivers on to the right hand side of the window and expand disk drivers and check if it has a yellow or a black exclamatory mark on it, Well if it does,

Go to ACTION and scan for hardware changes, Result will indicate what exactly is the problem.

Most of the time it is never a problem with the drivers for CD/ DVD drive but still no harm in checking for it as a last option.

Jul 13, 2010 | Microsoft Windows? Vista Home Premium...

1 Answer

DVD/CD-ROM drives disappeared. Tried system restore but no change. No listing of DVD/CD on device manager

is bios dont reads the drives connected. These are some reasons : A defective Drive, a disconected drive or bios with virus.

Try reset bios config, change memory modules and check for hot drives.

Jul 12, 2010 | Microsoft Windows XP Home Edition

1 Answer

Optiarc dvd rw driver shows code 19 error .i have tryed to reinstall ,but no use.

The below step will surely resolve the issue..

CD/DVD drive in device manager and the CD/DVD properties in device manager shows error code 10 , 19 , 31 , 32 , 39 or 41, please use the following steps:
This issue occurs due to an incorrect registry entry, which might be created due to installation of an incompatible CD/DVD burning program. We will remove the registry entry and re-install the CD/DVD drive and the issue will be fixed.
1. Click on Start and type regedit in the search box and hit enter. It will open Registry Editor window.
2. It will open registry editor.
3. Click on File and Export, it will open a new window.
4. Select Desktop from left pane in the new window and put file name as regbackup and click on Save.
5. It will create a back up of the registry on desktop.
In case something goes wrong during modifying registry, this registry backup can be used to restore to original registry.
6. Now in registry editor click on triangle symbol next to the following items in the left pane:
7. Locate 4D36E965-E325-11CE-BFC1-08002BE10318 below class and click on it. Make sure you have selected the correct entry as all the entries looks almost similar.
8. Look at right pane and check if you see UpperFilter and LowerFilters entries.
9. Please right click on UpperFilter and LowerFilters and select delete.
10. make sure there are no other UpperFilter and LowerFilters entry in that window.
11. Close registry editor.
12. Now please click on Start and type device manager in the search box and hit enter.
13. It will open Device manager window.
14. Click on + sign near CD/DVD entry and it will show the name of the CD/DVD drive with a yellow mark near it.
15. Right click on it and select uninstall.
16. It will remove the CD/DVD entry from device manager.
17. In Device manager, click on Action > Scan for hardware changes to re-install CD/DVD drive.
18. Now you should see the CD/DVD drive entry.
19. Do you see any yellow mark near it now?
20. Please click on Start > Computer and check if CD/DVD drive is listed.
21. Please insert a CD or DVD and check if the computer reads it.

May 08, 2010 | Operating Systems

1 Answer

The computer says it is not a recordable drive its a sony vaio and it has a cd-rw/dvd combo drive so it should be able to do it

Is there a disk inside the drive?
If so, remove it, and insert a different CD-R disk.

If that does not help, open Device Manager,
expand the CD-ROM branch,
click on the CD/DVD device,
and click REMOVE.
Allow Windows to reinstall the support for the device.
Try again, with a new CD-R disk.

Oct 29, 2009 | Sony Operating Systems

1 Answer

Vista Ultimate disabled my Blu Ray DVD Player

How to fix Code 39 error
with DVD/CD-ROM drives in Windows XP or Vista
I was fixing a computer the other day and ran across the following error in Device Manager on the CD-ROM drive.

"Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"

Because of this error, the drive did not show up in My Computer and the customer was unable to burn CDs or read any CDs.

I uninstalled the drive from Device Manager, rebooted the computer, and the problem remained, so obviously it appeared to be a registry issue that I would have to solve. If you are receiving this Code 39 error and your CD or DVD drive is missing and has a yellow exclamation mark in Device Manager, I hope this information is useful.
To solve this Code 39 error, follow these instructions:
NOTE: After removing these registry keys and rebooting, it may be necessary to reinstall any CD or DVD recording applications.
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders
  • CurrentControlSet
  • Control
  • Class
  • {4D36E965-E325-11CE-BFC1-08002BE10318}
4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
  • UpperFilters
  • LowerFilters
  • UpperFilters.bak
  • LowerFilters.bak
5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot your computer

8) Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.

Another possible CD/DVD issue you may want to investigate

Microsoft surprised more than a few people on Thursday when one of its developers told a technical crowd in Australia that 32-bit versions of Windows Vista won't be able to play back next-generation high-definition protected content, i.e. commercial Blu-ray and HD DVD discs.
Later Thursday, representatives in the U.S. said that senior program manager Steve Riley was mistaken.
"The information he provided to that audience was incorrect," a representative told CNET "Playback is possible with Windows Vista in 32-bit."
The decision of whether to offer that support, the representative said, won't be made by Microsoft but rather by the third-party software makers that create DVD playback software, folks like CyberLink and InterVideo.
"It is up to the ISVs providing playback solutions to determine whether the intended playback environment, including environments with a 32-bit CPU, meets the performance requirements to allow high-definition playback while supporting the guidelines set forth by the content owners," Microsoft PR manager Adam Anderson said in a statement. "No version of Windows Vista will make a determination as to whether any given piece of content should play back or not."

Oct 02, 2008 | Microsoft Windows Vista Ultimate Edition

1 Answer

Usb problem


have a look into device manager, right click my computer and select manage. then on the left side of the window select device manager, now on the right side, take note of the usb devices, unplug your stick, does anything disappear? try pressing the scan for hardware changes button
002dc8a.jpg the one with the red box on the above picture.

plug in the player, see if anything changes, if not, press the button.

do you have any devices with ? or ! marks which could be the usb drive?


Aug 28, 2008 | Microsoft Windows XP Professional

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