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What happens when you dial 165 on the intercom? If you get voice mail, then try dialing 7104 165 # on the intercom. That sets CF-No Ans to voice mail for your set and the FWD/DND button should light solid (or not, it's a program option) or flash. If you dial 7101 it should turn on Do Not Disturb (7100 cancels). In DND, the FWD light should flash.
Once you have set these two conditions up, the FWD/DND button has 3 states, FWD, DND, and OFF.
It will flash for 2 reasons. The phone is in Do Not Disturb, The phone is forwarded and the lazy installer didn't change the button indication to solid.
What happens when you press the FWD/DND button on an idle phone? In most systems, it's supposed to toggle between FWD DND and OFF after you press it more than once. If that doesn't work, try pressing FWD STORE 0 STORE. That should turn off FWD/DND and unset it.
However, here's the problem. Your phone may have CF-condition set to send busy and unanswered calls to voice mail. We do that so the individual extension can set his own transfer to VM time. Those commands start with *710x and the VM extension which is 500 by default. For example dialing *7104 500 on the intercom will set CF-NA to the voicemail port on a TDA/TDE system equipped with a Panasonic Voice mail system. When that happens, the FWD/DND light goes either red or blinks red and the forward condition is set.
You can review the operations in the OM for your system under Call Forward and Do Not Disturb.
If you have not found an answer to this as yet just pick up intercom and enter 7100 at the phone. This will clear any DND. Now enter intercom 7105165. This will give a long tone and the DND/FWD lamp will flash showing Call forwarding active for VM.
Typically DND is turned on and off by pressing the FWD/DND button. There are three status conditions for this button indicated by the button light.
button light off: both features off(Forwarding and Do Not Disturb)
button light blinking red: Forwarding on
button light solid red: Do Not Disturb on
The functionality of this button can be customized by the phone system installer to work differently than outlined above. Station features can also be accessed through station programming using the LCD screen by pressing the button then either scrolling through the features using the LCD screen navigation keys or entering the specific program number as in 50 for FWD/DND programming.
I'm guessing that you didn't mention that the phone doesn't work, it must be in FWD mode. You can cancel CF, or get someone to go into 990 area 9 bit 3&4 and reverse the bits so it will be solid on FWD and flashing on DND.
What are the other phones? a 7730 is an analog PITS phone and requires 4 wires to make it work. If you connect it to a digital jack, the data lets it indicate key functions, but there is no voice, and that sounds like what you have. Try taking a 4 pin base cord and plugging directly into port 1 of the 816 and see if everything works. If it does, you have your answer.
In passing, the FWD/DND light will flash if there's a forward or DND condition on the phone. Dialing 7100# from the intercom will clear all FWD/DND conditions, as will pressing the button until nothing lights.
Your delephone reference doesn't mean anything to me.
Panasonic features are in the system, not the phone. If you have a TA series, from the phone, pick up the handset and press the FWD/DND button and dial 4#. (you may also dial 71 in place of pressing the button).
Cancel is 0# in place of 4#, but you also have CF to voice mail issues, where 1+VM EXT is all calls and 2 is BUSY/NA.
If you have a TD or TDA or TAW system, you get lucky, because the FWD/DND button works in 3 modes. For DND it's 7101 or *7101. The button will light with a solid red light and when you press it, it either flashes or goes off. The system gives you both FWD and DND settings.
If the FWD/DND light is lit solid, the extension is in DND if it's programmed properly. You can test this by pressing the FWD button and reading the display. It will clear and press it again and it will set and tell you what it did. (if DND and FWD are both set it shows 3 states).
At the phone, press intercom and dial *710x where x=2 for all calls, 3 for busy, 4 for no answer or 5 for busy/no answer plus the extension of the voice mail plus #. Your FWD light should blink and you have now set FWD to voice mail.
1) Press PROG, follow by programming no. 50 or FWD/DND button. 2) Press ENTER or STORE, follow by selection no. 0=OFF FWD/DND, 1=ON FWD/DND. 3) Press ENTER or STORE to save the setting. 4) Press EXIT or PROG to quit setting mode.
Jennifer, if it is a CallBack Request, it will be cleared when you speak with the extension that set it. You can press SPEAKER - "#" to call them back (default setting).
If the phone is in CFWD ALL, clear it by pressing SPEAKER - "42"