Question about Brother DCP 115C All-In-One InkJet Printer

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Ink problem there is a new cartridge of magenta in my printer it recognises this but is not using it. Test print it is totally missing.

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  • ian117 Aug 23, 2008

    I have the same problem. New magenta cartridge as print very green. Computer shows full magenta but no sign of magenta on test print page.

    Cleaning process several times, but still no magenta!





  • jaccicole Sep 07, 2008

    I have exactly the same problem with my Magenta. I have changed the cartridge twice and cleaned numerous times but nothing works.

  • digontha23 Sep 07, 2008

    i have replaced the inks but print cooming absolutely blank. even the test page is blank.i did run cleaning proccess several times.seems like it is not using the inks

  • gillianc Sep 16, 2008

    I have the same prob with the magenta and I know someone else who does too - must be a common fault with the printer. Am gonna look at other websites and see if i can get an answer if i do i will report back.

  • harkeen Sep 20, 2008

    I cannot get my magenta to print... all the colours print green and only green.. and yet have replaced ALL THE COLOURS. Black works fine.

  • Anonymous Sep 22, 2008

    magenta not working

  • Anonymous Oct 28, 2008

    Only printing using black and yellow after changing the cartridges will look at other web sites to.

  • morris2007 Dec 15, 2008

    i have same how do we fix it. helppppppppppppppppppppppp.

  • tasya Dec 16, 2008

    yellow not wrking

  • McDaan Jan 01, 2009

    Suddenly no magenta in prints or testpage. Cleaning program doesn't help. Replaced a partially used cartridge with a new one without success.

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1 Answer

I have the same Problem, it prints Black, but no colors.

Posted on Sep 16, 2008

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Tri color cartridge contains Cyan,Magenta & Yellow color inks, mono cartridge contain black ink, combination/mixing with these inks desired color out put will prints on paper.. If any one or more inks are missing/dried, result mis matched print outs on paper.
In your case I feel it's Magenta ink is not firing..,nozzles may clogged, try to clean the nozzles with solvents & try it...If no result ,. replace the color cartridge..

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  1. First, check your cartridges. HP cannot guarantee the quality of remanufactured or refilled cartridges.
  2. Second, make sure your paper is not causing the problem. Paper that does not accept ink well can cause your images to smear or bleed. Plain paper is not the best choice for high-density graphics. Click here to see how to pick the best paper for your project .
  3. If the paper is not the problem and you are using genuine HP cartridges, print a clean test to see if the printer and cartridges are functioning properly. Load the printer with clean, plain, white paper and print a clean test page. To see how to print a clean test page, see your printer's User's Guide , or see HP Deskjet Printers - How To Print Internal Tests , or HP All-in-One Product Family - Printing Self-Test Reports .
  4. Evaluate the clean test page. Different printers produce different pages, but you should recognize elements from the examples below on your test page. In general, cartridge and printer problems are indicated by streaks, missing colors, or wrong colors.
    • Examples from a good printer and cartridges (your test page may not look exactly like this): Figure 1: Solid colors that match color dots on cartridge labelc00059224.gif Figure 2: Pattern unbroken, or broken in only a few placesc00059225.gif

      c00059227.gif If your test page looks more like the good examples above than the bad examples shown in the next two sections below, the printer and cartridges are probably not causing the problem. Click here to continue troubleshooting .
    • Examples from a failing printer or cartridges - streaked or broken bars or lines Figure 3: Fading, missing, or streaked bar - low-ink or empty cartridge, clogged nozzles, or electrical problemsc00059228.gif

      c00059229.gif

      c00059230.gif

      Figure 4: Color completely missing (magenta bar missing below)c00290898.gif Figure 5: Lines broken randomly - clogged nozzlesc00059231.gif

      Figure 6: Lines broken in pattern - dirty contacts or other electrical problemsc00059232.gif

      c00059233.gif

      Figure 7: Color completely missing (magenta pattern missing below)c00290899.gif If your test page looks like these examples, you probably have a cartridge that is empty, has clogged nozzles, or dirty contacts. Click here to continue troubleshooting .
    • Examples from a failing printer or cartridges - colors do not match the color dots on the cartridge label (Note: do not compare the test page colors to the colors of the examples on this web page. Your monitor may not display the colors properly). c00059234.gif c00059235.gif If your test page looks like these examples, you probably have a cartridge in which the inks have mixed. Click here to continue troubleshooting .

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If the printer is recognising the cartridge it is probably installed correctly. When you choose Print, check that the magenta image is red and showing a level. If you have run the purge and head cleaning options I would say you have a dud cartridge

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Can't get the magenta ink to print. I changed out the magenta cartridge after it was completely empty. Now I can't get it to print in that color.


the ink may have dried out in the machine. Take a Qtip and rubbing alcohol and clean out the baby pipe inside the printer that stabs the ink cartridge and sucks the ink out of the cart. This may solve your problem. If not, open up windows paint (press "windows key" and "R" then type mspaint (enter)) and print a large square of magenta to try and get the printer to squirt out any goo in there. The alcohol will dillute and dissolve and magenta ink **** in the piping. This may not work, due the amount of dried ink, but it usually does. If not, flip the printer up and let the alcohol drip down into the piping for a hour or so. use a qtip or eye dropper to get alc in the pipe. Unfortunately, due to the price of this printer (<$90) it is not worth repair beyond that level. Parts would probably cost more, if brother even makes them available.

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1. Check if the cartriges are correctly installed:
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2. Print a diagnostic page and clean print heads, using the printer cleaning utility:
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Repeat if needed.

3. If this still doesn´t solve you problem, try resetting the printer and manually cleaning the cartrigdes as advised in this FAQ:
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Replace the Magenta ink tank. They just go bad sometimes.

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I had the same problem. I was using original brand cartridges and it was still not working. Here's how I got it to work. I recommend doing each step and then trying to print a test page to see if it is working.

1. I used a Q-tip with Isopropyl Alcohol and cleaned the gold contacts on both the cartridge and the mating contacts in the printer.

2. Then from the Setup Menu, I found a menu called Tools. From there I ran "Align Print Cartridges".

3. From the same menu I also ran "Clean Print Cartridges"

4. I then ran a few test prints by going into the Setup Menu and then choosing "Print Report" and then selecting "Self-Test Report". It prints grid patterns in black & white as well as magenta, yellow and blue. The black grid pattern had some missing lines until I printed this report a few times.

5. I made a few photocopies and now the printouts no longer have large stripes of missing ink as it did in the earlier steps.

Good luck. Hope this helps.

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Unplug machinepowercord. Open printer and take all carts out. Plug in power. Machine demands carts. Put new one in: Replace with original ink carts!. When asked push 1 (yes New cart). If you have used thirdparty carts, there could be a prob due to construticon or ink quality. In case there is no bk after 3x cleaning cycles anymore, the head is clogged: This happens because the filter in front of the nozzels is clogged by pigmented ink. DO USE ONLY DYE INK for all types of brother inkjet machines!!!

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1 Answer

My magenta will not print well


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