Question about HP Color LaserJet 2600n Printer

1 Answer

Supply Memory Error

My HP LJ 2600n printer keeps jamming after it only prints 1/2 and only 1 or 2 colors print. When I pull out the paper, I see a message on my computer screen that says: Supply Memory Error on Black. Unable to Read System Data. Reinstall Supply. If error reappears contact support.

Do I need to change the pickup roller (is that what the black thing in the door you pull down called)? Thank you

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  • 2 more comments 
  • DBQRose Aug 21, 2008

    Thank you for getting back to me!!



    Holy **** those numbers are small! I had to get a co-worker to read them and she's not sure about them, but here are the possibilities:



    736C1924

    T38C1924

    T36C1924



    Let me know if I need to have her look again. Thanks! rk

  • Tim Babcock
    Tim Babcock May 11, 2010

    Do you see this number on the cartridge:



    Q6000A

  • Tim Babcock
    Tim Babcock May 11, 2010

    I'll check it out at the office...

  • Tim Babcock
    Tim Babcock May 11, 2010

    Some HP cartridges contain a chip on the cartridge. What the cartridge number on the black one?



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  • 32 Answers

It sounds like you are having two diffrent problems. I don't think they are associated with each other.
First, the memory supply error. The cartridges on this machine have a chip. The chip could very well be faulty causing this supply error message. Change the black cartridge and see if the message clears. if it dosen't then the antena that reads that chip needs to be replaced. I suspect the cartridge is the problem.
Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".

Posted on Nov 19, 2008

1 Suggested Answer

  • 138 Answers

SOURCE: Supply Memory - Error on Black

A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Posted on Sep 03, 2008

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Supply Memory - Error on Black


A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).

If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.

To locate the smart chip to see if it has come loose, see the picture below:

e142a72.jpg
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.

bf8f352.jpg
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)

Cheers

Aug 20, 2008 | HP Color LaserJet 2600n Printer

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2600N: glossy paper


Is this HP glossy paper? I would think that laser printers have a hard enough time handling any glossy paper as it is because you run the risk of the gloss burning as the paper goes through the printer so you might have to use the paper recommended by HP.

Here are the specs of the accepted paper.

http://shopping.yahoo.com/p:HP%20Color%20LaserJet%202600n%20Laser%20Printer:1991823169:page=details

Good Luck!
Hope this helps!

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