Question about HP Color LaserJet 2600n Printer
My HP LJ 2600n printer keeps jamming after it only prints 1/2 and only 1 or 2 colors print. When I pull out the paper, I see a message on my computer screen that says: Supply Memory Error on Black. Unable to Read System Data. Reinstall Supply. If error reappears contact support.
Do I need to change the pickup roller (is that what the black thing in the door you pull down called)? Thank you
It sounds like you are having two diffrent problems. I don't think they are associated with each other.
First, the memory supply error. The cartridges on this machine have a chip. The chip could very well be faulty causing this supply error message. Change the black cartridge and see if the message clears. if it dosen't then the antena that reads that chip needs to be replaced. I suspect the cartridge is the problem.
Second, the paper jams. This can be caused by a worn p/u roller as you mentioned. Sounds like the jam happens first then the error, based on your description.
The black thing you refer to on the door is called the "transfer belt assembly".
Posted on Nov 19, 2008
SOURCE: Supply Memory - Error on Black
A supply memory error is the smart chip on the cartridge. It can also be a physically damaged or locked / froze catridge. In this case the machine is identifying the black cartridge. The first thing to do is replace the cartridge (black).
If it's missing or has a corrupted smart chip lots of weird errors can result but they will usually still direct you to the specific cartridge to replace. If it's a refilled or remanufactured cartridge I would HIGHLY suspect that is the issue.
To locate the smart chip to see if it has come loose, see the picture below:
It's the green little computer board in the picture. Make sure it hasn't come loose. Below is a close-up of the chip. If it is a remanufacture or refill it should look slightly different than shown in the picture as the picture shows an original HP chip. If it's the exact same and a refill, return the cartridge to your supplier.
Hope this helps you. If so hit it with a FIXYA. If not, try to get the printer to print a configuration page or error report and let me know the last couple errors shown by numbers. (Full numbers, like 10.10.1000 or 13.02.05.)
Posted on Sep 03, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 02, 2014 | HP LaserJet 4345mfp Printer
Feb 17, 2011 | HP Color LaserJet 2600n Printer
Nov 30, 2010 | HP Color LaserJet 2600n Printer
Nov 07, 2010 | HP Color LaserJet 2600n Printer
Nov 03, 2010 | HP Color LaserJet 2600n Printer
Oct 19, 2009 | HP Photosmart C4250 Multifunction Photo...
Aug 20, 2008 | HP Color LaserJet 2600n Printer
Mar 07, 2008 | HP Color LaserJet 2600n Printer
756 people viewed this question
Usually answered in minutes!