Question about Canon DR-9080C Path-Through Scanner

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The documents are scanned but dont appear on later inspection, or if they do they are just a horizontal line across the middle

Hi,
We have about 20 of these scanners and use Capture Perfect 3.0 on all our machines. Sometimes capture perfect will freeze white along the "file" toolbar whilst scanning documents. The Feed tray will be stuck at the top while this crashes and the documents go through without jamming but when inspecting the work, the images that went through are blank or have a thin black horizontal line on them. We have tried different scanners and different PC's (ones which we know work) but the same people keep getting the same problem. Sometimes the software doesnt crash but the documents still are not correct when scanned. They often occur after a paper-jam if that helps.
Any information would be greatly appreciated.
Many thanks,
David Cove davidc@tmt.co.uk

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Try the version that came with the scanner Mine Was 3.0.1250.336 and is more stable than the new one.

Posted on Feb 06, 2009

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Try reinstalling the driver software. If the problem still persists, run scandisk or reinstall OS.

S. Mohan

Posted on Nov 08, 2008

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